Total Quality

Management
Group member:
Steparies martin
Zita Dewi
Faridah Abik
Zaiton mamat
 Six Sigma

By Bill smith
 Biography of Bill Smith
Born in Brooklyn, New York in 1920

Father of Six Sigma

Graduated from U.S. Naval Academy in 1952

Studied at the University of Minnesota School of

Management
Joined Motorola in 1987 after working nearly 35
years in engineering & quality assurance.

Serving as vice President and Senior quality

assurance manager at land mobile production
sector.

Winning the prestigious Malcolm Baldrige

National Quality in 1988

Died of a heart attack at work in 1993

 What is Six Sigma
Sigma means standard deviations.

Standard deviations measure how much

variation exists in a distribution of data.

A key factor in determining the acceptable

number of defective units found in a population.
 Standard Deviation
Data cluster closely around the middle of a
distribution and there is little variability
among the data.
Normal Distribution and Standard Deviation:
The normal curve
 Six Sigma
measure of quality that strive for near perfection.

A disciplined, data-driven approach and

methodology

A failure rate of 3.4 parts per million or

99.9997% perfect

The sigma rating is based on the distribution of a

process out put as related to a customer
requirement.
Short-term process out put will be centered in
the specification. (solid blue)

The USL and LSL are both six standard

deviations. (green)
 Phase of Six Sigma
Six generic implementation
• Establish management commitment
• Business Diagnostic
• Develop the Management Infrastructure
• Business Process Identification and Metric
• Project Selection
• Deployment - training
- Project Execution
- Review
How to use Six Sigma?
• Understand who your consumer and what
product / service
• Review consumer survey, concession reports
and other data
• Screen and prioritize issues by severity,
frequency/ likelihood of occurrence
• Determine the internal process causing the
most pain
• Find out why and where the defects occurring
• Devise ways to address these defect
effectively
• Setup a good metric
 The variety of nicknames
“Champions”
Executives with knowledge of Six Sigma
Methods
Define projects

“Black Belts”
• Full-time position
• Lead improvement projects
• Serve as change agents
• Provide consulting to middle management
“ Master Black Belts”
Full-time position
Have additional training beyond Black Belt
Training
Can train and coach Black Belts
Provide consulting to management and
champions

“Green Belts”
Have Black Belt training, but stay in present
position
The improvement strategy

Define Opportunity

Measure Current State

Analyze Causes

Improve Performance

Control Improved Process

 Conclusions
A strong committed management infrastructure
and leadership is still required for a successful
business.
Personnel employed full-time performing
improvement activity can be effective.
Advanced statistical methods offer more
possibilities for improvement.
Documentation of financial benefit is the reality
for quality program survival.
Business fundamentals must still be addressed.
Don’t worry about failure,
worry about the CHANCES
you miss when you don’t
even try.