Integrated Service Management And Cloud Computing



and tailored for specific industry requirements. control. manage risk and compliance. best practices.INTRODUCTION •Integrated Service Management delivers the visibility. and automation needed to deliver quality services. people. across design and delivery. and processes across the entire service chain in the data centre. 3/1/2013 2 . systems. and accelerate business growth. •Integrated Service Management provides the software. and expertise needed to manage infrastructure.

2. Blend the processes. 3/1/2013 3 . enabling the quick decision making that the dynamic global marketplace demands. real-time information. 3.SERVICE MANAGEMENT Integrated Service Management is the latest evolutionary step in IT management. organization and technology necessary to support current and future IT-enabled businesses. enabling organizations to: 1. Promote the widespread use of defined policies in support of fast and accurate responsiveness. Provide the foundation for analysis of critical.

CLOUD COMPUTING • Cloud computing is a model that enables and supports both a particular style of business model and a specific kind of user experience. • Another part of this emerging construct is an infrastructure management methodology for managing large numbers of highly virtualized resources. software. and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. 3/1/2013 4 . data access. • Cloud computing provides computation.

IBM Cloud Computing Reference Architecture 3/1/2013 5 .Figure 1.

Figure 1 illustrates the relationships between virtualized resources and various types of services. Operational support services (OSS) support successful cloud service delivery and operations. business support services (BSS) enable the identification. accounting and subscriber management functions related to consumers and end users. 3/1/2013 6 . order management. Within the common cloud management platform. Basic cloud services are organized into four categories.

offering the benefits of multiple deployment models.The resources are dynamically provisioned to the general public on a fine-grained. • Public cloud. whether managed internally or by a third-party and hosted internally or externally.CLOUD DEPLOYMENT MODELS • Private cloud. 3/1/2013 7 .Hybrid cloud is a composition of two or more clouds that remain unique entities but are bound together. self-service basis over the Internet. • Hybrid cloud.It is infrastructure operated solely for a single organization.

IBM has learned valuable lessons through its own research and experiences in service management and. 3/1/2013 8 . more recently. • “IT infrastructure” extends well beyond the equipment owned by an enterprise. • Standardization is an important and pervasive requirement. • Clear policies and standards are important. cloud computing. • Several service management objectives and results are vital to all types of cloud delivery models.LESSONS LEARNED Over the past three decades.

market opportunity or external threat. control and automation. IT leaders will be at the forefront of efforts to create smarter enterprises with business processes that are: • Integrated across industry value nets of partners.CONCLUSION As you consider commitments to cloud environments. suppliers and customers. 3/1/2013 9 . remember that the ability to implement service management with visibility. • Dynamically responsive to any customer demand. • Integrated end-to-end across the company.

MAY I HELP YOU WITH ANY CLARIFICATIONS ? Presented By:- Abhita Singh 12609021 3/1/2013 10 .