Integrated Service Management And Cloud Computing



•Integrated Service Management provides the software. manage risk and compliance. and tailored for specific industry requirements. people. and processes across the entire service chain in the data centre. across design and delivery. control. systems. and accelerate business growth. 3/1/2013 2 . and automation needed to deliver quality services. and expertise needed to manage infrastructure.INTRODUCTION •Integrated Service Management delivers the visibility. best practices.

SERVICE MANAGEMENT Integrated Service Management is the latest evolutionary step in IT management. 2. enabling the quick decision making that the dynamic global marketplace demands. organization and technology necessary to support current and future IT-enabled businesses. real-time information. enabling organizations to: 1. Promote the widespread use of defined policies in support of fast and accurate responsiveness. Blend the processes. 3. 3/1/2013 3 . Provide the foundation for analysis of critical.

CLOUD COMPUTING • Cloud computing is a model that enables and supports both a particular style of business model and a specific kind of user experience. • Cloud computing provides computation. and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. 3/1/2013 4 . data access. • Another part of this emerging construct is an infrastructure management methodology for managing large numbers of highly virtualized resources. software.

IBM Cloud Computing Reference Architecture 3/1/2013 5 .Figure 1.

Basic cloud services are organized into four categories.Figure 1 illustrates the relationships between virtualized resources and various types of services. Within the common cloud management platform. accounting and subscriber management functions related to consumers and end users. Operational support services (OSS) support successful cloud service delivery and operations. order management. 3/1/2013 6 . business support services (BSS) enable the identification.

self-service basis over the Internet. 3/1/2013 7 . offering the benefits of multiple deployment models. • Hybrid cloud. • Public cloud.CLOUD DEPLOYMENT MODELS • Private cloud.Hybrid cloud is a composition of two or more clouds that remain unique entities but are bound together. whether managed internally or by a third-party and hosted internally or externally.The resources are dynamically provisioned to the general public on a fine-grained.It is infrastructure operated solely for a single organization.

LESSONS LEARNED Over the past three decades. • Several service management objectives and results are vital to all types of cloud delivery models. • Standardization is an important and pervasive requirement. cloud computing. 3/1/2013 8 . IBM has learned valuable lessons through its own research and experiences in service management and. more recently. • Clear policies and standards are important. • “IT infrastructure” extends well beyond the equipment owned by an enterprise.

• Dynamically responsive to any customer demand. control and automation. IT leaders will be at the forefront of efforts to create smarter enterprises with business processes that are: • Integrated across industry value nets of partners. market opportunity or external threat. 3/1/2013 9 . • Integrated end-to-end across the company.CONCLUSION As you consider commitments to cloud environments. remember that the ability to implement service management with visibility. suppliers and customers.

MAY I HELP YOU WITH ANY CLARIFICATIONS ? Presented By:- Abhita Singh 12609021 3/1/2013 10 .

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