Integrated Service Management And Cloud Computing



across design and delivery. control. and accelerate business growth. and processes across the entire service chain in the data centre. 3/1/2013 2 . people. and expertise needed to manage infrastructure. •Integrated Service Management provides the software.INTRODUCTION •Integrated Service Management delivers the visibility. systems. and automation needed to deliver quality services. best practices. and tailored for specific industry requirements. manage risk and compliance.

2. Blend the processes. enabling the quick decision making that the dynamic global marketplace demands. 3/1/2013 3 . enabling organizations to: 1. real-time information.SERVICE MANAGEMENT Integrated Service Management is the latest evolutionary step in IT management. Promote the widespread use of defined policies in support of fast and accurate responsiveness. organization and technology necessary to support current and future IT-enabled businesses. Provide the foundation for analysis of critical. 3.

data access. • Another part of this emerging construct is an infrastructure management methodology for managing large numbers of highly virtualized resources. and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services.CLOUD COMPUTING • Cloud computing is a model that enables and supports both a particular style of business model and a specific kind of user experience. software. • Cloud computing provides computation. 3/1/2013 4 .

IBM Cloud Computing Reference Architecture 3/1/2013 5 .Figure 1.

Within the common cloud management platform.Figure 1 illustrates the relationships between virtualized resources and various types of services. 3/1/2013 6 . accounting and subscriber management functions related to consumers and end users. business support services (BSS) enable the identification. order management. Basic cloud services are organized into four categories. Operational support services (OSS) support successful cloud service delivery and operations.

It is infrastructure operated solely for a single organization. 3/1/2013 7 . self-service basis over the Internet. whether managed internally or by a third-party and hosted internally or externally. offering the benefits of multiple deployment models.Hybrid cloud is a composition of two or more clouds that remain unique entities but are bound together.CLOUD DEPLOYMENT MODELS • Private cloud.The resources are dynamically provisioned to the general public on a fine-grained. • Hybrid cloud. • Public cloud.

• Several service management objectives and results are vital to all types of cloud delivery models. IBM has learned valuable lessons through its own research and experiences in service management and. • Clear policies and standards are important. • Standardization is an important and pervasive requirement. more recently. 3/1/2013 8 .LESSONS LEARNED Over the past three decades. cloud computing. • “IT infrastructure” extends well beyond the equipment owned by an enterprise.

• Dynamically responsive to any customer demand. • Integrated end-to-end across the company.CONCLUSION As you consider commitments to cloud environments. 3/1/2013 9 . market opportunity or external threat. remember that the ability to implement service management with visibility. IT leaders will be at the forefront of efforts to create smarter enterprises with business processes that are: • Integrated across industry value nets of partners. control and automation. suppliers and customers.

MAY I HELP YOU WITH ANY CLARIFICATIONS ? Presented By:- Abhita Singh 12609021 3/1/2013 10 .