Integrated Service Management And Cloud Computing



manage risk and compliance.INTRODUCTION •Integrated Service Management delivers the visibility. across design and delivery. control. 3/1/2013 2 . and automation needed to deliver quality services. •Integrated Service Management provides the software. best practices. and tailored for specific industry requirements. people. and accelerate business growth. and processes across the entire service chain in the data centre. and expertise needed to manage infrastructure. systems.

SERVICE MANAGEMENT Integrated Service Management is the latest evolutionary step in IT management. Provide the foundation for analysis of critical. organization and technology necessary to support current and future IT-enabled businesses. Promote the widespread use of defined policies in support of fast and accurate responsiveness. 2. enabling the quick decision making that the dynamic global marketplace demands. 3. 3/1/2013 3 . enabling organizations to: 1. real-time information. Blend the processes.

and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. data access. software. • Cloud computing provides computation. 3/1/2013 4 . • Another part of this emerging construct is an infrastructure management methodology for managing large numbers of highly virtualized resources.CLOUD COMPUTING • Cloud computing is a model that enables and supports both a particular style of business model and a specific kind of user experience.

IBM Cloud Computing Reference Architecture 3/1/2013 5 .Figure 1.

Basic cloud services are organized into four categories. 3/1/2013 6 . accounting and subscriber management functions related to consumers and end users. order management.Figure 1 illustrates the relationships between virtualized resources and various types of services. Within the common cloud management platform. Operational support services (OSS) support successful cloud service delivery and operations. business support services (BSS) enable the identification.

• Public cloud.CLOUD DEPLOYMENT MODELS • Private cloud.Hybrid cloud is a composition of two or more clouds that remain unique entities but are bound together.It is infrastructure operated solely for a single organization. self-service basis over the Internet. 3/1/2013 7 . offering the benefits of multiple deployment models. • Hybrid cloud. whether managed internally or by a third-party and hosted internally or externally.The resources are dynamically provisioned to the general public on a fine-grained.

cloud computing.LESSONS LEARNED Over the past three decades. IBM has learned valuable lessons through its own research and experiences in service management and. • Several service management objectives and results are vital to all types of cloud delivery models. • “IT infrastructure” extends well beyond the equipment owned by an enterprise. more recently. 3/1/2013 8 . • Standardization is an important and pervasive requirement. • Clear policies and standards are important.

remember that the ability to implement service management with visibility.CONCLUSION As you consider commitments to cloud environments. • Dynamically responsive to any customer demand. market opportunity or external threat. suppliers and customers. IT leaders will be at the forefront of efforts to create smarter enterprises with business processes that are: • Integrated across industry value nets of partners. control and automation. • Integrated end-to-end across the company. 3/1/2013 9 .

MAY I HELP YOU WITH ANY CLARIFICATIONS ? Presented By:- Abhita Singh 12609021 3/1/2013 10 .