Integrated Service Management And Cloud Computing



and accelerate business growth. and processes across the entire service chain in the data centre. across design and delivery. 3/1/2013 2 .INTRODUCTION •Integrated Service Management delivers the visibility. manage risk and compliance. and automation needed to deliver quality services. systems. people. •Integrated Service Management provides the software. and tailored for specific industry requirements. control. and expertise needed to manage infrastructure. best practices.

Provide the foundation for analysis of critical. Blend the processes. enabling organizations to: 1. Promote the widespread use of defined policies in support of fast and accurate responsiveness. 2. real-time information.SERVICE MANAGEMENT Integrated Service Management is the latest evolutionary step in IT management. organization and technology necessary to support current and future IT-enabled businesses. 3/1/2013 3 . 3. enabling the quick decision making that the dynamic global marketplace demands.

and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. data access. software. • Another part of this emerging construct is an infrastructure management methodology for managing large numbers of highly virtualized resources.CLOUD COMPUTING • Cloud computing is a model that enables and supports both a particular style of business model and a specific kind of user experience. 3/1/2013 4 . • Cloud computing provides computation.

IBM Cloud Computing Reference Architecture 3/1/2013 5 .Figure 1.

order management.Figure 1 illustrates the relationships between virtualized resources and various types of services. accounting and subscriber management functions related to consumers and end users. Within the common cloud management platform. Operational support services (OSS) support successful cloud service delivery and operations. business support services (BSS) enable the identification. Basic cloud services are organized into four categories. 3/1/2013 6 .

self-service basis over the Internet. • Public cloud.The resources are dynamically provisioned to the general public on a fine-grained. • Hybrid cloud.CLOUD DEPLOYMENT MODELS • Private cloud. 3/1/2013 7 . whether managed internally or by a third-party and hosted internally or externally.Hybrid cloud is a composition of two or more clouds that remain unique entities but are bound together.It is infrastructure operated solely for a single organization. offering the benefits of multiple deployment models.

more recently. 3/1/2013 8 .LESSONS LEARNED Over the past three decades. IBM has learned valuable lessons through its own research and experiences in service management and. • Several service management objectives and results are vital to all types of cloud delivery models. • Clear policies and standards are important. cloud computing. • Standardization is an important and pervasive requirement. • “IT infrastructure” extends well beyond the equipment owned by an enterprise.

• Integrated end-to-end across the company.CONCLUSION As you consider commitments to cloud environments. remember that the ability to implement service management with visibility. • Dynamically responsive to any customer demand. suppliers and customers. 3/1/2013 9 . IT leaders will be at the forefront of efforts to create smarter enterprises with business processes that are: • Integrated across industry value nets of partners. control and automation. market opportunity or external threat.

MAY I HELP YOU WITH ANY CLARIFICATIONS ? Presented By:- Abhita Singh 12609021 3/1/2013 10 .

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