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beyond boundaries

Enrich Innovative Business Solutions

Services Portfolio
IT Infrastructure Management Services Desktop & Server Mgmt. Incident based Support Enterprise HelpDesk Annual Maintenance Contracts L1, L2 & L3 Support Professional Services Network Mgmt Voice, Web & Email Technical Support Microsoft Platform Deployment Enterprise Network Deployment Storage Platform Deployment

Application & Database Mgmt

Repair Services

Information Security

ITIL / ITSM Services

Test & Repair Centre

ITIL/ITSM Deployment

Services Framework
IT Operations
Service Desk Availability Management Data Center Operations Vendor & Service Provider Management IT Service Continuity Management Service Level Management Program Management Reporting

Technology Support
Server Management OS Management Messaging Management Database Management Web Services Management Application Management Network Management Security Management VPN Management

Delivery Model
Onsite (centralized or distributed) Offshore

Level of support
Level-1 Level-2

Level-3

Delivery Model
Enrich IBS owned Shared

Flexible Support Windows


8 / 12 / 16 / 24 Hours 5 / 6 / 7 Days

Service Desk

Incident Mgmt.

Change Mgmt.

Problem Mgmt.

Configuration Mgmt.

Release Mgmt.

Service Level Mgmt.

Process Framework ITIL based

Information Technology Solutions

Enterprise Computing

Broadest line of servers from HP, IBM & SUN with the best availability, manageability and performance Entry-level single CPU server to super-scalable, highly available, mission critical multiple CPU servers Certified in-house skills to design, install, configure & commission these high end servers for various applications

Storage Solutions

Integration of Storage Area Networks, High-end storage systems, backup and data protection software and services

Messaging & Collaboration


Unbiased and critical assessments of messaging technologies and products with an SI context Technology consultation and competitive analysis, Messaging System Architecture, Development, Installation, Configuration, Customization, Testing, Deployment, Migration Services

Networking & Communication

Premises Distribution System


Trained installers for Systimax, AMP, Molex and all other Brands TIA/EIA compliant Data, Voice & Video cabling system To support data hungry voice and video applications, we offer 10G & Gigabit Ethernet solutions for high-speed networks

Switching Solutions

This caters to the challenges associated with rapidly increasing and unpredictable nature of network traffic
Total solutions from feasibility study, wireless implementation & support Network topology design, selection of the ISP, building network infrastructure & implementation

Wireless

Wide Area Networks

Consulting Network Planning & Implementation Network Audit & Infrastructure Analysis

Report on capacity, performance, availability / fault tolerance of systems along with documentation and recommendations for improvements

Information Security Solutions


Technological Services
- Anti Virus Solutions - Firewall Solutions - IDS/IPS Solutions - Honey Pots Solutions - Authentication Solutions - PKI/Encryption - High Availability - Spam Prevention - Content Control - Backup Solutions - Patch Management - Wireless Security - Integrity Checkers - VPN Solutions - Vulnerability Mgmnt Solution - Open Source Solutions - Security Correlation & Mgmt.

Integrated Solutions

Complete SI solution provider by providing solutions on

Security

Access control, Fire Detection, CCTV & Intrusion Detection

Smartcards RF-ID Bio-metrics

An Efficient Framework
Remote Monitoring & Managed Services
Enterprise Application Platform Management Remote & Mobile Users Support

Enterprise Network Management

End-user HelpDesk Support

Project Management Services

Cross-functional Services

Enterprise Application Management

Vendor Management

Asset & Change Management

Reporting & Documentation

Service Level, Process & Program Management

Third-Party HelpDesk Management

Technology & Skills Portfolio


Desktops
Desktops, Laptops, Handhelds Stand-alone, Distributed,Farms SAN, NAS, Stand-alone Windows, Linux, Messaging, e-Business, CRM Compaq/HP, Dell, Sun, Mac Servers Storage Compaq/HP, Dell, Sun etc. Compaq/HP, Dell, EMC NT/2K/XP, Linux Exchange, Domino, IIS etc. Oracle, MS SQL etc.

Operating Systems
Applications Databases Networking

SQl, Proprietary Carrier, Enterprise, Wireless

Cisco, Nortel, HP, 3Com

Availability Functionality Management Problem Incident Change Policy Process Quality Solution Applicability Application Escalation Reporting

Certified Skill Sets


Cisco Certified Network Associate (CCNA) Microsoft Certified Systems Engineer Microsoft Certified Professional DELL Certified Systems Engineer Cisco Certified Network Professional (CCNP) ITIL Certified Professional

IT Professional Services

Intel Server Installation, Configuration and Commissioning Microsoft Cluster Implementation & Support Linux Implementation (Mail Server, Proxy Server, Web Server & Firewall) Linux Cluster Implementation (Red Hat ES/AS 3.0/4.0) Checkpoint Firewall Implementation Anti-Virus Installation MS Exchange implementation & migration services Microsoft Active Directory planning & implementation services Microsoft OS platform migration services MS SQL implementation IT equipments relocation and redeployment services

Value Proposition
Enrich IBS FMS Advantage
Service continuity since we provide backup resource during the absence of onsite resource Bring in industry best practices Employee motivation for value adds Formal level of reporting and reviews (Daily/Weekly/Monthly) Better infrastructure availability and reliability to your customers Dependency on a company not individual capability to handle your internal IT Focus on your core business while we manage your IT operations Cost benefit Customer satisfaction Continuous improvements Need not worry about replacement of engineers when they resign

Value Proposition
Direct Business Model Vendor Neutral Approach single point of accountability Virtual integration between Principals and Customers. Highly focused Customer Centric approach - leading to high Customer Retention

Centralized service delivery & On-site support


World-class Practices for Service Delivery and Project Execution

Value Proposition
Attribute
Access to technology

Enrich IBS Competency

Business Benefit to Client

Enrich IBSs strong partnerships with Enrich IBS shall leverage these partnerships to leading technology players enhance its enhance the value offering to Client both in capability to deliver end-to-end products and services specific to the initiatives. requirements to its clients.

Project Management expertise & Quality focus Low risk

Enrich IBS offers ITIL best-practices based Service Delivery Mechanism for our large customer. With Great experience in IT Support Services, Facility Services, Enrich IBS understands & articulates Service Operations perfectly and has rich experience in providing these Services on broad-based performance and reward-based SLA s. Enrich IBS leverages its vast experience in mission critical support operations through highly skilled resources integrated with suitable tools, This enables cost effective services, ensuring value for money.

Enrich IBS has continuous focus on quality and this translates into superior performance in terms of higher IT Facility availability and hence uninterrupted business operations Enrich IBS handles operation as per the policies and procedures tested over time; this would reduce the risk of operations. It would also result in reduced down times and hence impact on business.

Value for Money through Solutions

Enrich IBS shall leverage these to create an Integrated solution Mix for Client requirements

Cost savings due to Productivity Improvement

Automating routine support tasks, knowledge repository of common support issues and optimal utilization of resources. Performing Operations activities for new projects deployed with the same team size. The proposed solution achieves higher and effective utilization of the skilled resources by deploying common resources for operations and deployment projects. This also results in greater flexibility, since time to deploy is faster. This will also ensure that the engineers improve in terms of technical depth and skills build-up continuously Enrich IBS undertakes the responsibility of cross-training the engineers during the first one year and in case of any reduction in staffing model, by leveraging on cross-trained resources. Enrich IBS will strive to continuously improve the initially defined and agreed delivery process, resulting not only in productivity gains but more satisfied users and better knowledge handling. Enrich IBSs engagement with customers is based on clearly defined Service level Agreements (SLA s). Enrich IBS will ensure improved Service Levels through the following activities: Define a set of Service Level Agreements (SLA s) based on the target levels of service required by the Customer. Define Service Reporting to the customer including both objective measurements of the service and subjective measurements around Customer Satisfaction. Adhere to the stringent SLA s with respect to problem Resolution etc ensuring better customer satisfaction. Enrich IBS has well-established procedures for documentation of various IT support processes. During the KAP phase, Enrich IBS will generate the PCD which would be a live document and will be updated on a continuous basis. Creation of this document Knowledge base with respect to the customers Facility will ensure faster turn-around time for Problem resolution

Enrich IBS shall be able to benefit Client with a robust and scalable delivery mechanism, which shall result in quicker and smoother deployment of projects undertaken by Client and reduce the cost of operation due to time saved

Improved SLA Definition & Management

Tighter SLA will mean better service to users and higher availability

Improved Documentation and knowledge Management:

Faster turnaround will enable to reduce time required for problem resolution and hence improve service standards and usage time as well as reduce breakdowns due to common mistakes

ESCALATION MATRIX
1
Project Manager : Enrich IBS - 1st Level

2
IT Manager - Services: Enrich IBS - 2nd Level

3 Director - Services: Enrich IBS - Highest Level

Enrich IBS
112B, First Floor, Navketan Complex, Opp: Clock Towers, SD Road, Secunderabad - 500003

Phone: 040- 32214718, 65146558 Email: Info@enrichibs.com Website: www.enrichibs.com