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Services Portfolio
IT Infrastructure Management Services Desktop & Server Mgmt. Incident based Support Enterprise HelpDesk Annual Maintenance Contracts L1, L2 & L3 Support Professional Services Network Mgmt Voice, Web & Email Technical Support Microsoft Platform Deployment Enterprise Network Deployment Storage Platform Deployment
Repair Services
Information Security
ITIL/ITSM Deployment
Services Framework
IT Operations
Service Desk Availability Management Data Center Operations Vendor & Service Provider Management IT Service Continuity Management Service Level Management Program Management Reporting
Technology Support
Server Management OS Management Messaging Management Database Management Web Services Management Application Management Network Management Security Management VPN Management
Delivery Model
Onsite (centralized or distributed) Offshore
Level of support
Level-1 Level-2
Level-3
Delivery Model
Enrich IBS owned Shared
Service Desk
Incident Mgmt.
Change Mgmt.
Problem Mgmt.
Configuration Mgmt.
Release Mgmt.
Enterprise Computing
Broadest line of servers from HP, IBM & SUN with the best availability, manageability and performance Entry-level single CPU server to super-scalable, highly available, mission critical multiple CPU servers Certified in-house skills to design, install, configure & commission these high end servers for various applications
Storage Solutions
Integration of Storage Area Networks, High-end storage systems, backup and data protection software and services
Unbiased and critical assessments of messaging technologies and products with an SI context Technology consultation and competitive analysis, Messaging System Architecture, Development, Installation, Configuration, Customization, Testing, Deployment, Migration Services
Trained installers for Systimax, AMP, Molex and all other Brands TIA/EIA compliant Data, Voice & Video cabling system To support data hungry voice and video applications, we offer 10G & Gigabit Ethernet solutions for high-speed networks
Switching Solutions
This caters to the challenges associated with rapidly increasing and unpredictable nature of network traffic
Total solutions from feasibility study, wireless implementation & support Network topology design, selection of the ISP, building network infrastructure & implementation
Wireless
Consulting Network Planning & Implementation Network Audit & Infrastructure Analysis
Report on capacity, performance, availability / fault tolerance of systems along with documentation and recommendations for improvements
Integrated Solutions
Security
An Efficient Framework
Remote Monitoring & Managed Services
Enterprise Application Platform Management Remote & Mobile Users Support
Cross-functional Services
Vendor Management
Operating Systems
Applications Databases Networking
Availability Functionality Management Problem Incident Change Policy Process Quality Solution Applicability Application Escalation Reporting
IT Professional Services
Intel Server Installation, Configuration and Commissioning Microsoft Cluster Implementation & Support Linux Implementation (Mail Server, Proxy Server, Web Server & Firewall) Linux Cluster Implementation (Red Hat ES/AS 3.0/4.0) Checkpoint Firewall Implementation Anti-Virus Installation MS Exchange implementation & migration services Microsoft Active Directory planning & implementation services Microsoft OS platform migration services MS SQL implementation IT equipments relocation and redeployment services
Value Proposition
Enrich IBS FMS Advantage
Service continuity since we provide backup resource during the absence of onsite resource Bring in industry best practices Employee motivation for value adds Formal level of reporting and reviews (Daily/Weekly/Monthly) Better infrastructure availability and reliability to your customers Dependency on a company not individual capability to handle your internal IT Focus on your core business while we manage your IT operations Cost benefit Customer satisfaction Continuous improvements Need not worry about replacement of engineers when they resign
Value Proposition
Direct Business Model Vendor Neutral Approach single point of accountability Virtual integration between Principals and Customers. Highly focused Customer Centric approach - leading to high Customer Retention
Value Proposition
Attribute
Access to technology
Enrich IBSs strong partnerships with Enrich IBS shall leverage these partnerships to leading technology players enhance its enhance the value offering to Client both in capability to deliver end-to-end products and services specific to the initiatives. requirements to its clients.
Enrich IBS offers ITIL best-practices based Service Delivery Mechanism for our large customer. With Great experience in IT Support Services, Facility Services, Enrich IBS understands & articulates Service Operations perfectly and has rich experience in providing these Services on broad-based performance and reward-based SLA s. Enrich IBS leverages its vast experience in mission critical support operations through highly skilled resources integrated with suitable tools, This enables cost effective services, ensuring value for money.
Enrich IBS has continuous focus on quality and this translates into superior performance in terms of higher IT Facility availability and hence uninterrupted business operations Enrich IBS handles operation as per the policies and procedures tested over time; this would reduce the risk of operations. It would also result in reduced down times and hence impact on business.
Enrich IBS shall leverage these to create an Integrated solution Mix for Client requirements
Automating routine support tasks, knowledge repository of common support issues and optimal utilization of resources. Performing Operations activities for new projects deployed with the same team size. The proposed solution achieves higher and effective utilization of the skilled resources by deploying common resources for operations and deployment projects. This also results in greater flexibility, since time to deploy is faster. This will also ensure that the engineers improve in terms of technical depth and skills build-up continuously Enrich IBS undertakes the responsibility of cross-training the engineers during the first one year and in case of any reduction in staffing model, by leveraging on cross-trained resources. Enrich IBS will strive to continuously improve the initially defined and agreed delivery process, resulting not only in productivity gains but more satisfied users and better knowledge handling. Enrich IBSs engagement with customers is based on clearly defined Service level Agreements (SLA s). Enrich IBS will ensure improved Service Levels through the following activities: Define a set of Service Level Agreements (SLA s) based on the target levels of service required by the Customer. Define Service Reporting to the customer including both objective measurements of the service and subjective measurements around Customer Satisfaction. Adhere to the stringent SLA s with respect to problem Resolution etc ensuring better customer satisfaction. Enrich IBS has well-established procedures for documentation of various IT support processes. During the KAP phase, Enrich IBS will generate the PCD which would be a live document and will be updated on a continuous basis. Creation of this document Knowledge base with respect to the customers Facility will ensure faster turn-around time for Problem resolution
Enrich IBS shall be able to benefit Client with a robust and scalable delivery mechanism, which shall result in quicker and smoother deployment of projects undertaken by Client and reduce the cost of operation due to time saved
Tighter SLA will mean better service to users and higher availability
Faster turnaround will enable to reduce time required for problem resolution and hence improve service standards and usage time as well as reduce breakdowns due to common mistakes
ESCALATION MATRIX
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Project Manager : Enrich IBS - 1st Level
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IT Manager - Services: Enrich IBS - 2nd Level
Enrich IBS
112B, First Floor, Navketan Complex, Opp: Clock Towers, SD Road, Secunderabad - 500003