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WHAT IS A CONFLICT?
Opposition arising from disagreements due to inconsistent objectives, thoughts, or emotions within or among individuals, teams, departments or organizations.
Task
Conflict
It
This
form of conflict centers around the process, procedures, steps or methods used to reach the goal differences in approaches can lead to communication breakdowns and ultimately, conflicts
These
This
Relationship
Negative
Forcing
Collaboration
Compromise
Avoidance
Uncooperative
Smoothing
Cooperative
AVOIDANCE STYLE
I dont have enough time I dont have enough facts Perhaps the best way is to proceed as you think best
SMOOTHING STYLE
If it makes others happy, I wont challenge their views I dont want to hurt the feelings of others
We should not risk our friendship, so lets not worry too much about the problem, things will work out
Criticism: It encourages individuals to cover-up or gloss over their feelings Example situations where smoothing style is appropriate Emotional conflicts Talented employees
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FORCING STYLE
If you dont like the way things are run get out If you cant learn to cooperate, I am sure others who will, can be hired
Criticism: The subordinates interests are ignored. The conflict is not analysed Example situations where forcing style is suitable
Inadequate time Stopping people from taking advantage of him/her
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COMPROMISE STYLE
I let other people win something, if they let me win something I try to find out a position between theirs and mine
Criticism: people may encourage compromise on stated issues rather than on real issues Example situations where compromise style is acceptable It is not possible to achieve a win-win agreement When conflicts block important agreements
13
COLLABORATIVE STYLE
I try to get all view points & issues out in the open
Criticism: It is not suitable when win-win situation is not possible Example situations where this style is appropriate The parties disagree over the best means to achieve the common goals When there is a need for high-quality decisions
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Inadequate
15
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