ERP Implementation in Service industry

Suparna Rao- 210 Radhika Sharda 369 Nikunj Loya - 313 Sanam Kothari - 211 Abishek Sharma - 370 Zeus Paranjape - 315

Challenges faced by service industries

Managing projects more effectively. Improving internal communications. Maintaining compliance with government regulations and reporting requirements. Evolving service offerings to meet rapidly-changing customer demands.

Modules of ERP applicable in the Service Industry

Financial Accounting Controlling Fixed assets Management Human Resource FI CO AM HR Industry Solutions Workflow Project System Quality Management IS WF PS QM

SINGLE ERP SYSTEM MODULE DIAGRAM

PROJECT MANAGEMENT
TIME MANAGEMENT EXPENSE AND RESOURCE MANAGENENT

HUMAN RESOURSE MANAGEMENT

EMPLOYEE SELF SERVICE TRAINING, APPRAISAL AND EXIT

FINANCIAL MODULE
GENERAL LEDGER ACCOUNTS RECIEVABLES AND PAYABLES

HOW ERP HELPS

FINANCIAL ACCOUNTING : Manage time Optimizing resources Streamlining OPERATIONS better Report, analyze, and allocate cash in real time Ensure financial compliance and growth

HUMAN RESOURCE : Employees have access to vital information like benefits and recruitments of the company Saves time in terms of training employees by having knowledge databases Allows the leaders of the human resources area to focus on the strategic responsibilities of planning programs of personnel for development helps the users to fit the personnel management into the processes of the core business

CONTROLLING Provides the same updated and accurate information across different functions Shortens lead times, reduces the overall cost of manufacturing, and ensures enhanced customer satisfaction. Organizations can track inventory levels on a daily basis, including inventory in transit and future consignments to be received

QUALITY MANAGEMENT Monitors quality by control plans in purchasing and manufacturing Provides real-time process capability index for quick review Allows the quality department to define its own quality test cases required at different juncture of production

Role of ERP in the Service Business

Connect financial and project management capabilities.

Estimate projects accurately to improve client satisfaction and loyalty. Manage process outsourcing. Deliver on time, on specification. Effectively allocate internal resources and increase billable hours. Anticipate shifting demand.

EXAMPLE BOEING AIRLINES

Millions of components needed to build Airplane Requires > 1000 internal and external suppliers Achieved goal of : SELECTION OF RIGHT PART FOR RIGHT AIRPLANE

IN
RIGHT SEQUENCE AT RIGHT TIME

EXAMPLE BOEING AIRLINES

Used more than 400 systems but NOT INTEGRATED Resulted in INCONSISTENCIES Late arrival of parts to build aircraft Forced to shut down 2 of its Major Assembly lines $1.6 Billion loss FINAL SOLUTION :

ERP IMPLEMENTATION

ERP Business Blueprint

ERP Business Blueprint

Before you have even selected an ERP system, it is critical to define how it will support your business.

Todays ERP software packages are extremely robust, flexible, and provide a multitude of potential business process variations
ERP Business Blueprint services will help ensure that you select and implement the software in a way that supports your business operations and organization Ultimately , saves time , money and and risk while increasing business benefits

ERP Business Blueprint Activities

Finalize contract negotiations, including terms and conditions Develop a detailed implementation project plan, including scope, activities, milestones, and resources Conduct a risk assessment and risk mitigation plan Establish the project core team, project charter, and project controls

Define software vendor technical scope and system requirements

Define business process workflows, identify improvements, and start implementing process changes Define roles and responsibilities in the new ERP system environment

ERP Business Blueprint Activities

Conduct an organizational readiness assessment to gauge employees ability to adapt to the new system

Define a business benefits realization plan, including KPIs and performance improvements
Manage technical infrastructure upgrade plan Develop a data standardization and migration plan Create a migration plan for forms and reports