KONFLIK ANTARA PERIBADI

Pengurusan Konflik & Perundingan II HHHN1023

konflik antaraperibadi

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Definisi Punca Konflik Antaraperibadi Personaliti dan Konflik Persepsi Tips Mengenai Konflik Tingkap Johari
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Konflik Antaraperibadi
Apabila seseorang cuba menggugat konsep kendiri individu

tertentu, individu tersebut akan cuba menentang/melawan

dan akan terbentuk konflik antaraperibadi. Setiap individu mempunyai tahap toleransi yang berbeza, dan ianya bergantung kepada personaliti mereka. Individu yang mempunyai tahap toleransi yang rendah akan sering terlibat dengan konflik antaraperibadi. Biasanya, konflik adalah hasil daripada perbezaan persepsi dan jurang komunikasi.

konflik antaraperibadi

Interpersonal Conflict
When someone threatens their self-concept,

people try to retaliate and this leads to

interpersonal conflict. Different individuals have different tolerance levels, and this depends on

their personalities. Individuals with low

tolerance levels get into interpersonal conflicts frequently. Often, interpersonal conflicts are the result of differences in perception and gaps in communication.
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Antara Punca Konflik Antaraperibadi

Perbezaan Personaliti Kekurangan Maklumat & Komunikasi Tidak Berkesan Tekanan Persekitaran Persepsi Matlamat berbeza

konflik antaraperibadi

Elemen-elemen yang terlibat

Emosi apa perasaan anda Persepsi apa tanggapan anda

Tingkahlaku/Tindakan bagaimana anda bertindak

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Faktor Pembentukan Personaliti

Persekitaran Kelahiran Fisiologi Keturunan Situasi Budaya Keluarga dan Kumpulan Agama
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Punca Konflik Yang Berkaitan Dengan Personaliti

Konflik Idea: berpunca daripada pemahaman terhadap konsep, idea, pendapat atau pernyataan yang berbeza Konflik Nilai: berpunca dari individu yang mempunyai nilai yang berbeza Konflik Perundingan Kendiri: berpunca daripada setiap individu yang berlainan mempunyai pandangan yang berlainan terhadap diri sendiri dan orang lain Konflik Situasi: merujuk kepada situasi wujudnya akibat daripada berlakunya kesamaran atau ketidakjelasan tentang apakah jenis tingkahlaku yang diharapkan daripada individu, kelompok atau masyarakatnya.
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Perception is Everything
1. 2.

3.

What others see/feel/experience is real and true to them. Perception is built on our personal experiences in life we interpret present events based on past events. Most people initially perceive the same event at least somewhat differently.

konflik antaraperibadi

What changes perception?

Incorporating new information into a present situation. Paradigm shift. Understanding anothers perception.

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Strategi Berhadapan dengan Persepsi

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I Elak dari membuat andaian

Assume nothing assumptions are often wrong. Ask questions its harder to be wrong if you asked first. Try first to understand the others perspective before you try to get him/her to understand yours. Consider alternative explanations for the other persons behavior besides what you initially believe.

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II Kesahihan
Allow the other person to have their experience and perception of the situation. Do NOT get defensive. Validate what they are experiencing (do not necessarily agree or disagree). Sometimes the thing that we think is the solution is actually part of the problem.

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III - Mendengar
The goal is to understand, not to be right. Do not spend time preparing for what you are going to say back. Restate both to make sure you did understand and to help the other person feel that you were listening.

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IV Kemahiran Menyelesai Masalah

Keep the focus on the problem rather than the emotion that results. Focus on one problem at a time do not allow old issues to be resurrected as a diversion. Brainstorm, select a potential solution, implement the solution, evaluate results.

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V Memberi Maklumat
Do not be passive and avoid telling your side of things. Do not be aggressive and ramrod your story as the only way it could be. Be assertive get your information out while working to find solutions rather than battles.

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Sikap yang baik dalam menyelesaikan konflik

Menganggap diri mengetahui semua perkara adalah sesuatu yang merugikan Anggaplah konflik itu satu peluang untuk diri belajar dan berkembang Konflik akan berterusan serta bertambah serius jika setiap pandangan serta teguran dianggap sebagai suatu kritikan/serangan peribadi

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Konflik Personaliti
Since we all have different personalities, these will happen. Take time to think before you react.
Instincts are not always good for us

Use good communication skills.

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Strategi Komunikasi Berkesan

Use I statements Speaker/Listener technique Validation Reframing Be clear no hints

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Salah Tanggapan Tentang Konflik

Deciding to withdraw from a conflict is weakness. Every fight or disagreement must be won. Men are supposed to be aggressive, never passive. Women are supposed to be passive and submissive, and never stand up for themselves.
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Strategi Penyelesaian Konflik

Assume you do not have all the facts. Ask questions to understand the other persons perspective. Be prepared to colloborate Keep people and problems separate. Focus on issues, not emotions look for solutions. Volunteer to do your part to solve the problem.
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We must all learn to live together as brothers or we will perish together as fools. We are tied together in the single garment of destiny, caught in an inescapable network of mutuality. And whatever affects one directly affects all indirectly.
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Kegagalan Menguruskan Konflik

Money Time Relationships Productivity Morale Opportunities Stress / Health
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Tingkap Johari
Dibina oleh Joseph Luft and Harry Ingham (Johari). Digunakan untuk menganalisa elemen-elemen yang menyebabkan konflik antaraperibadi
Terdapat

perkara yang hanya kita sahaja yang tahu mengenainya dan tidak diketahui oleh orang lain. Terdapat juga aspek dimana mengenai kita diketahui oleh orang lain tetapi tidak diketahui oleh kita. Terdapat juga perkara yang kita ketahui mengenai orang lain dan mereka tidak mengetahui mengenainya. Terdapat perkara yang diketahui oleh orang lain dan kita tidak mengetahuinya.
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Tingkap Johari
Diketahui (Known to self) Tidak diketahui (Not known to self)

Orang Tahu (Known to others)

1 Terbuka (Open)

2 Tertutup (Blind)

Orang Tidak Tahu (Not known to others)

3 Tersembunyi (Hidden)

4 Tidak Diketahui (Unknown)

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Johari window four regions

Open

area, open self, free area, free self, or the arena: what is known by the person about him/herself and is also known by others. Blind area, blind self, or blindspot: what is unknown by the person about him/ herself but which others know Hidden area, hidden self, avoided area, avoided self or faade: what the person knows about him/herself that others do not know Unknown area or unknown self: what is unknown by person about him/herself and is also unknown by others.
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Jika anda berminat untuk mengambil ujian mengenai diri, Sila ke laman web berikut:

Interactive Johari Window http://kevan.org/johari

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Blind area Open/free area

Unknown Area Hidden area

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Blind area Open/free area

Unknown Area

Hidden area

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Blind area Open/free area

Hidden area

Unknown Area
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Blind area Open/free area

Hidden area

Unknown Area
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Open/free area

Blind area

Hidden area
Unknown Area

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