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Aim:
The survey is conducted to ensure & improve quality service which is provided to the patients
Objectives:
measure the satisfaction of OPD patients & quality of treatment provided study the functioning and problems of OPD services areas in the hospital.
To obtain data that provides estimates of overall patient satisfaction in the OPD clinic under study.
To find the satisfaction level of patients on OPD regarding Doctors treating the patients in OPD Overall cleanliness of outpatient department Behavior of staff towards patient
Research Methodology.
Feedback forms were used as a tool for patient survey.
clubbed together to calculate the satisfactory and unsatisfactory services percentage. The total no of these forms is 132.
84%
82% 80% 78% 76%
Standard Requirement
74% Compliance 11th May to 18th May, 2012.
Recommendations:
To maintain the highest standard that it has, hospital
management should periodically receive all OPD processes and protocols. VOUCHERING / APPOINMENT (AT COUNTERS) areas.
time. it can be minimized by applying following methods: Filter Clinics Satellite clinics Selective Service charge Starting OPD in Time and Prolonging OPD Timings Patient Scheduling Use of Hospital information system(HIS)software
1. 2. 3. 4. 5. 6.
should be strictly available in OPD in given time slot unless and until there is an emergency.
In case delay appointment, prior information should be
given to patients.
There is need of clear communication like-instant
Conclusion
In the study, it is found that majority of the patients were
arrangements, support services, nursing care, doctors consultation etc. wherever there is delay in consultation: it is to be explored to elicit the lacunae. of the Out Patient Services .
It is worthwhile to note that there is scope for improvement Therefore it can be concluded that the OPD services form
an impart component of hospital services and feedback of patients are vital in quality improvement. Over all OPD patient satisfaction is 80.90 %. This is up to standard requirement.
THANK you