Effective Communication skills

Dr. Ansir Ali Rajput

COMMUNICATION ?
communicate (English) =
Latin: communicare = make common + share Merriam-Webster: to transmit information, thought, or feeling so that it is satisfactorily received or understood

Powerful skill for students, engineers, business man and housewives and all others

Oral
Presentation Audience Awareness Critical Listening Body Language

Written
Academic Writing Revision and Editing Critical Reading Presentation of Data

Non-Verbal
Audience Awareness Personal Presentation Body Language

Mind map

Why communication skills needed?

If no communication skills
Damaging professional growth Limiting movement to top management positions

Listening
What is listening 40 K thoughts everyday

Listening: heart of communication

About 80% of each day listening About 40% of professional salary earned by listening
Increasing as you climb the professional ladder

Issues
Reflective listening Physical listening

Reflective listening
Focusing on
listen for prevailing emotion put yourself in the speaker shoes

How to do
indicate your interest Don't interrupt speaker Involve your whole body (e.g., good eye contact) Make speaker pay attention (e.g., "Hmmm", "Really", "That's interesting")

Physical listening
Giving physical attention to speaker
eyes shoulder arms legs and

Speaking

How to say vs. What to say

How is often more important than What Non-verbal components:
Eye contact Body posture Distance contact Facial expressions Gestures Vocal tone Fluency Timing Clothing

Public speaking (1)

Purposes
To entertain To inform To inspire To convince To persuade

Public speaking (2)

3 parts
Introduction: to attract the listener Body: organized logically in order to be rememberd by listener
Speeches should not contain more than 4 major points

Conclusion: to review main points and challenges

Writing

Principles of poor writing

Ignore the reader Be verbose , vague , pompous Do not revise

Writing
The more you know, the easier and more effective your writing Can you explain in your own words to someone knowing less than you do ?
If not, research more

Systematic approach for writing

Research the topic Plan
Do I know my subject? Do I know my reader? Is this writing necessary?

Draft Eliminate useless words/sentences Polish Proofread

Assertive yourself
Human behavior
Passive Aggressive Assertive

Assertiveness = foundation of effective communication Basic formula of assertive statements = "When you (feeling nonjudgmentally), I feel (disclose feelings) because (clarify effect). I prefer (discrete desire)"

More tips
Learn from mistakes Reflect personal style Paragraph power
topic sentence transition sentence

Sentence savvy
Sentence is 15-22 words long Breaking long sentences to shorter ones

Thank You
Dr.ansir.rajput@gmail.com 923455097971