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PURPOSE
Assist you, as change leaders to gain an understanding for and appreciation of how effective feedback and selfdisclosure can improve communication skills.
The Johari Window is a communication model that can be used to improve understanding between individuals. Developed by Joseph Luft and Harry Ingham (the word Johari comes from Joseph Luft and Harry Ingham).
Using the Johari model, each person is represented by their own four-quadrant, or four-pane, window. Each of these contains and represents personal information - feelings, motivation - about the person, and shows whether the information is known or not known by themselves or other people.
me
I do not know
unaware
group knows
aware
Arena
you
unaware Facade Unknown
Quadrant 1: Open Area What is known by the person about him/herself and is also known by others.
This type of person has a clear self image and enough confidence. In a management role he tends to feel respected and encouraged to grow.
For example, a persons height, eye color and occupation all fall under the open area. The more you know about yourself and the more you reveal to others, the larger your open arena. Communication is open, with minimal defensiveness.
Quadrant 2: Blind Area, or "Blind Spot" What is unknown by the person about him/herself but which others know. This can be simple information, or can involve deep issues (for example, feelings of inadequacy, incompetence, unworthiness, rejection) which are difficult for individuals to face directly, and yet can be seen by others.
This type of person talks a lot but does not listen too well. He is preoccupied with himself and does not know when to keep quite. In a management role employees tents to feel annoyed with that person.
Quadrant 3: Hidden or Avoided Area What the person knows about him/herself that others do not.
The faade or hidden area relates to things I know about myself, but other people dont know, which means I wish to keep them hidden; It has to do with our personal, private self, and includes our opinions, attitudes and biases. How much we keep hidden depends on how close we are to another person; we usually reveal more about ourselves to people we trust. Included in the faade window may be such things as previous bad school or work , bad experiences, unwanted personality traits, and negative reactions towards another person.
This type of person is always asking about information from others but gives very little in return. In a management role employees tends to feel defensive and resentful.
Quadrant 4: Unknown Area What is unknown by the person about him/herself and is also unknown by others.
The final window is called unknown because it relates to things neither I nor the other person know about me - things which are usually hidden in the unconscious. We know the unconscious exists because we occasionally act out certain behaviors and have trouble tracing back the reasons for them. Change in the blind and hidden areas is possible through revelation and feedback .
This type of person lacks self knowledge and understanding. His behaviour tends to be unpredictable and security oriented. In a management role employees tends to feel confused and insecure about expectations.
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10 9 8 7 6 5 4 3 2 1
EXTREMELY CHARACTERISTIC VERY CHARACTERISTIC QUITE CHARACTERISTIC PRETTY CHARACTERISTIC FAIRLY CHARACTERISTIC SOMEWHAT CHARACTERISTIC FAIRLY UNCHARACTERISTIC PRETTY UNCHARACTERISTIC QUITE UNCHARACTERISTIC EXTREMELY UNCHARACTERISTIC
I do this consistently I do this nearly all the time I do this most of the time I do this a good deal of the time I do this frequently I do this on occasion I seldom do this I hardly ever do this I almost never do this I never do this
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1. I am open and candid in my dealings with others, as opposed to being closed, cautious, and under wraps in my relationships. 2. I hear, respect, and accept the comments and reactions of others, as opposed to responding defensively, dismissing them as of little value, or turning a deaf ear on their observations. 3. I specifically test for agreement and commitment to joint or team decisions, as opposed to assuming that all are committed if no one openly disagrees. 4. I readily admit to confusion or lack of knowledge when I feel that I have little information about the topic under discussion as opposed to trying to bluff, feigning understanding, or insisting that my opinions are right. 5. I show my concern that others know where I stand on relevant issues, as opposed to being basically indifferent to others knowledge of me or just unrevealing in my comments. 6. I take the initiative in getting feedback from other members, as opposed to others to offer their comments of their own accord. waiting passively for
7. I "level" with others and describe how I feel about what they do and how they do it, as opposed to covering up, taking tolerance or denying any reaction.
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16. I press for additional information when I am angered by them, as opposed to acting unaffected, restrained, or over controlled. 17. I am openly hostile towards others when I am angered by them, as opposed to acting unaffected, restrained, or over controlled. 18. I encourage collaboration on problems and solicit others definitions and solutions on mutual problems, as opposed to insisting on mechanical decision rules or trying to railroad my own judgments through. 19. I am spontaneous and say what I think no matter how "far out" it may seem, as opposed to monitoring my contributions so that they are in line with prevailing through or more acceptable to others. 20. I give support to others who are on the spot and struggling to express themselves intelligently and emotionally, as opposed to letting them flounder or trying to move on without them.
ADD YOUR RESPONSES TO QUESTIONS: FEEDBACK TOTAL: ADD YOUR RESPONSES TO QUESTIONS: EXPOSURE TOTAL: 2, 3, 6, 9, 10, 12, 14, 16, 18, and 2O.
FEEDBACK 10 20 30 40
E
X P O S U R E
50 60 70 80 90
X P O S
U
R E
100
10
20
30
40
50
60
70
80
90
100
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FEEDBACK
Think of a very close relationship you have with another person. Write that persons name. Now draw a vertical line and mark X on that line to show how willing you are to disclose or share personal thoughts with that person.
Now draw a horizontal line and mark X on how open you are to receiving feedback or information about yourself from that person. Now join both the X by dotted lines an you can view the Johari window of your relation with that person
Key Points:
In most cases, the aim in groups should be to develop the Open Area for every person. Working in this area with others usually allows for enhanced individual and team effectiveness and productivity. The Open Area is the space where good communications and cooperation occur, free from confusion, conflict and misunderstanding. Self-disclosure is the process by which people expand the Open Area vertically. Feedback is the process by which people expand this area horizontally. By encouraging healthy self-disclosure and sensitive feedback, you can build a stronger and more effective team.