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Definition, explained:
Ingredients of the definition: 1) an advisory service 2) There is a contract for such service 3) Provided by specially trained and qualified persons. 4) These persons provide assistance in an objective and independent manner. 5) Perform the following functions: Identification of management problems Recommending solutions to such problems Helping in the implementation of these solutions.
Benefits of a Consultant
A consultant can see the problem as outside of it. Hence, his opinion is free from organizational limitations and biases. Usually there isnt any inhibition whatsoever in his intellect, to convey a correct solution ,if the MD himself is wrong. Seeing the problem at the micro level and then at the industry level and then Globally. Collect information , bring out a solution, which most suits the unit which is in problem With Consultant the horizon of knowledge expands. And it becomes easier to solve the problems.
These kinds of concerns mean that the consultant will need to earn trust in these and other areas and that high trust will not be immediate
But the consultant should avoid being an expert due to the following reasons: 1. The objective of OD intervention is to help the client system to develop its own resources, whereas the expert role creates dependency. 2. Expert role requires consultant to defend his recommendations. This reduces flexibility. 3. Expert role hinders in trust building. 4. Expert role leads to enhanced expectations, whereby increasing dependency. Note: The OD consultant should act in the expert role on the Process used but not on the Task.
The intervention should be appropriate to the diagnosis. The wider the range of interventions with which the consultant is familiar the more options the consultant can consider.
Depth of Interventions
Depth of Intervention, is an admixture of the following two factors: 1. Accessibility: The degree to which the data are more or less public versus being hidden or private and the ease with which the intervention skills can be learned. 2. Individuality: The closeness to the persons perceptions of self and the degree to which the effects of an intervention are in the individual in contrast to the organization. The inherent risk with depth of intervention is that the closer one moves to the sense of self, the more the inherent processes have to do with emotions, values, and hidden matters and consequently, the more potent they are to do either good or harm.
Another way to look at the depth of intervention is to think about the performance of units by descending order of systems and subsystems.
While one needs to join the culture enough to participate in and enjoy the functional aspects of the prevailing culture, participating in the organizations pathology will neutralize the consultants effectiveness.
Consultant as a Model:
It deal with the issue Whether change agents are willing and able to practice what they preach. In the area of feeling, the consultant may be advocating a more open system in which feelings are considered legitimate and their expression important to effective problem solving and at the same time suppressing his own feelings about what is happening in the client system. The consultant must give out clear messages and for that the consultants words and apparent feelings need to be congruent.