Beruflich Dokumente
Kultur Dokumente
Types of Communication
35% 65%
Verbal Non-verbal
MAY INCLUDE:
FACIAL EXPRESSIONS
EYE CONTACT
BODY POSTURE
MOTION
SILENCE
MISUNDERSTOOD!
Taking up space while sitting or standing signals selfconfidence. As for people who are shy, they prefer shrinking in.
PERSPECTIVE
Let
me see!
Authoritative
Pondering
Thinking Considering
PERSPECTIVE
Can
HEAD
Yes in most societies No in some parts of Greece, Yugoslavia, Bulgaria, and Turkey
EYES
Eye contacts
-Encouraged in America, Canada, Europe -Rude in most Asian countries and in Africa
NOSE
Nose tap
Its confidential. England - Watch out! or "Be careful. Italy
-
HANDS
- The Italian good-bye wave can be interpreted by Americans as the gesture of come here. - The American good-bye wave can be interpreted in many parts of Europe and Latin America as the signal for no.
FINGERS
The O.K. signal. (the thumb and forefinger form a circle) means * fine, or O.K. in most cultures, * zero or worthless in some parts of Europe * money in Japan * an insult in Greece, Brazil, Italy, Turkey, Russia and some other countries
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FINGERS
Thumb-up means: * O.K. good job or fine in most cultures, * Up yours! in Australia * Five in Japan; One in Germany * Avoid a thumb-up in these countries: Australia, New Zealand, Greece, Turkey, Iran, Russia, and most African countries.
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Body Language
NONVERBAL BEHAVIOR Brisk, erect walk Standing with hands on hips Sitting with legs crossed, foot kicking slightly Sitting, legs apart Arms crossed on chest Walking with hands in pockets, shoulders hunched Hand to cheek Touching, slightly rubbing nose Rubbing the eye Hands clasped behind back Locked ankles Confidence Readiness, aggression Boredom Open, relaxed Defensiveness Dejection Evaluation, thinking Rejection, doubt, lying Doubt, disbelief Anger, frustration, apprehension Apprehension INTERPRETATION
Head resting in hand, eyes downcast Rubbing hands Sitting with hands clasped behind head, legs crossed Open palm Pinching bridge of nose, eyes closed Tapping or drumming fingers Steepling fingers Patting/fondling hair Tilted head Stroking chin Looking down, face turned away Biting nails Pulling or tugging at ear
Boredom Anticipation Confidence, superiority Sincerity, openness, innocence Negative evaluation Impatience Authoritative Lack of self-confidence; insecurity Interest Trying to make a decision Disbelief Insecurity, nervousness Indecision
Be aware and dont let other people misunderstand! You can change your body language slowly and create a better amplification of your personality!