Managing in a Dynamic Environment

1.2

A Model of Managerial Competencies

Communication

Competency

Teamwork Competency

Planning and Administration Competency

Global Awareness Competency

Managerial Effectiveness
Strategic Action Competency

SelfManagement

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

Competency

Adapted from Figure 1.1

1.3

Characteristics of Functional & General Managers

Functional Managers
Example Scope of Subordinates Job Technical Skills Big Picture Thinking

General Managers

VP of Finance Low High

Store Manager High Low

Low

High

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.4

Basic Managerial Functions

Organizing Planning Controlling
Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

Leading

1.5

Basic Levels of Management

Top Managers Middle Managers First-Line Managers Nonmanagers

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.6

Dimensions of Communication Competency

Informal Communication
Flexible and varies approach in different situations

Formal Communication
Writes clearly, concisely and effectively, using traditional as well as electronic media

Negotiation
Skilled at developing relationships and exercising influence in all directions
Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.7

Dimensions of Planning & Administration Competency

Information Gathering, Analysis, and Problem Solving
Takes calculated risks and anticipates consequences in a timely manner

Planning and Organizing Projects

Plans, schedules, prioritizes tasks, delegates responsibilities

Time Management
Knows when to permit interruptions and when to screen them out

Budgeting and Financial Management

Understands budgets, cash flows, financial reports, and annual reports and regularly uses such information

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.8

Dimensions of Teamwork Competency

Designing Teams
Formulates clear objectives that

inspires team members

Creating a Supportive Environment

Acts as a coach, counselor, and mentor, being patient with team members as they learn

Managing Team Dynamics

Utilizes strengths and weaknesses and brings conflict into the open

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.9

Dimensions of Strategic Action Competency

Understanding the Industry
Anticipates changes of competitors and strategic partners

Understanding the Organization

Understands the distinctive competencies of the organization

Taking Strategic Actions

Considers the long-term implications of actions in order to sustain and further develop the organization

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.10

Dimensions of Global Awareness Competency

Cultural Knowledge and Understanding
Stays informed of political, social and economic trends and events around the world Recognizes the impact of global events on the organization

Cultural Openness and Sensitivity

Recognizes variation of cultures and avoids stereotyping Is sensitive to cultural cues and is able to adopt quickly in novel situations

Adjusts own behavior when interacting with people of diverse backgrounds

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.11

Dimensions of Self-Management Competency

Integrity and Ethical Conduct
Has clear personal standards of integrity and ethics

Accepts responsibility for own actions

Personal Drive and Resilience

Seeks responsibility, shows perseverance in the face of obstacles, and bounces back from failure

Balancing Work and Life Issues

Strikes a reasonable balance between work and other life activities

Self-Awareness and Development

Has clear personal and career goals and knows own values, feelings, and areas of strengths and weakness Analyzes and learns from work and life experiences
Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002

1.12

The Evolving Structure of Organizations

1990 1980

2000

Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright 2002