Beruflich Dokumente
Kultur Dokumente
The Hidden Driver of Performance Daniel Goleman, Richard Boyatzis, & Annie McKee
What is EQ?
Emotional Intelligence
Definition: Self-control, zeal, persistence, and
Managing Emotions
Finding a Balance Venting Emotions Anger (Dont Suppress it but Dont Act)
Reframe Anger (Paradigm Shifts) 1. Challenge the Triggering Thoughts 2. Understanding
Worry
Motivating Yourself
Mundanity of Excellence
Impulse Control & Delayed Gratification
(the Marshmallow Experiment) Anxiety, Anger & Depression Inhibit Learning
hope Flow
Social Awareness
Social Skill
Visionary Leadership Influence Developing Others Communication Change Catalyst Conflict Management Building Bonds Teamwork and Collaboration
Handling Relationships
Key Social Competence: Expressing Own
Feelings Display Rules:
Minimizing Exaggerating Substituting
Emotional Judo
Coercive
Modus OperandiDemands immediate
compliance Style in a PhraseDo what I tell you EQ CompetenciesDrive to achieve, initiative, self-control When it works bestIn a crisis, to kick-start a turnaround, or with problem ees Impact on ClimateNegative
Authoritative
Modus OperandiMobilizes people toward
a vision Style in a PhraseCome with me EQ CompetenciesSelf-confidence, empathy, change catalyst When it works bestWhen change requires a new vision, or when a clear direction is needed Impact on ClimateMost strongly positive
Affiliative
Modus OperandiCreates harmony and builds
bonds Style in a PhrasePeople come first EQ CompetenciesEmpathy, building relationships, communication When it works bestTo heal rifts in a team or to motivate people during stressful circumstances Impact on ClimatePositive
Democratic
Modus OperandiForges consensus through
participation Style in a PhraseWhat do you think? EQ Competenciescollaboration, team leadership, communication When it works bestTo build buy-in or consensus, or to get input from valuable ees Impact on ClimatePositive
Pacesetting
Modus OperandiSets high standards for
performance Style in a PhraseDo as I do, now EQ CompetenciesConscientiousness, drive to achieve, initiative When it works bestTo get quick results from a highly motivated and competent team Impact on ClimateNegative
Coaching
Modus OperandiDevelops people for the
future Style in a PhraseTry this EQ CompetenciesDeveloping others, empathy, self-awareness When it works bestTo help an ee improve performance or develop long-term strengths Impact on ClimatePositive