Beruflich Dokumente
Kultur Dokumente
Get your point across Educate Inform Allow for greater understanding Provide feedback Stimulate new ideas, excitement
Objectives:
What is communication
Communication Process
What is Communication?
Communication is the process of exchanging information usually via a common system of symbols. OR We might say that communication consists of transmitting information from one person to another to determine ones needs, wants, desires or affirmative state
Types of Communication
One-way communication
Two-way communication
Forms of Communication
Verbal Communication -7%
Has the right medium been selected? Much depends upon: The proximity of the receiver; The urgency of the message; The requirement of a written record; The need for tact; Confidentiality;
Hearing problems
Language barriers Different languages accents use of jargon Use of body language Fear/anxiety Speed of speech Tone of voice
Questioning techniques the use of: closed or open questions, the type of knowledge required, level of disclosure.
Gender Culture/Background
Aids to Communication
Listen Actively Relax Observe body language Develop interest in others interests Ask for clarification Plan what you are going to say