Environmental Management Systems

Implementation of an EMS in a Hotel

Step 1 - Assemble the team

Management Representative Co-ordinator Operations (see next slide) Finance

Legal
Marketing / Sales

Operations
Action Teams
Appointed representative of
Front of House Housekeeping Food & Beverage Conference & Meeting Engineering and Maintenance Sales and Marketing Personnel Financial Control Purchasing

Step 2 - Initial Review -where are we now ?

Four key areas
legislative compliance evaluation and registration of significant environmental aspects and impacts examination of all existing environmental management practices assessment of feedback from any previous incidents
3

Step 3 - Environmental Policy

The Environmental Policy Document must
be documented and understood at all levels commit to complying with the law be publicly available commit to prevention of pollution and improve environmental performance provide for the setting of environmental objectives relevant to the operations of the hotel
4

Step 4 - organisation and personnel

Definition of organisation responsibilities

necessary to
provide resources initiate action identify problems recommend solutions verify implementation of solutions control further activities act in emergencies
5

Step 5 - register of regulations

Need to establish and maintain procedures to
record all legislative, regulatory and other policy requirements regarding environmental aspects of
activities services

Step 6 - Register of environmental aspects

Need to evaluate and assess environmental

aspects - direct and indirect

controlled and uncontrolled emissions controlled and uncontrolled discharges solid and other waste land contamination

Step 6 - Register of environmental aspects II

use of land, resources and energy noise, odour, dust, vibration and visual impact effects on specific parts of the environment beneficial impacts

Step 6 III Assessment of significance

The organisation shall

ensure that the (environmental) aspects related to these significant impacts are considered in setting its environmental objectives
Clause 4.3.1 ISO 14001
9

Departmental environmental impacts

There is potential for improvement in environmental performance in every department of the hotel
front of house housekeeping food & beverage conference & meeting engineering & maintenance back of house sales & marketing personnel & administration financial control purchasing community & socioeconomic programmes grounds & externals

Front of House
Energy
blocking off and grouping rooms light controlling key cards environmental information in guest packs

Water
environmental information in guest packs

Waste electronic internal information to reduce paper usage

reuse of paper recycle toner cartridges

Housekeeping
Energy
check room temperatures watch for malfunctioning fans, aircon, heating etc use cold water instead of hot wherever possible

Water
use minimum quantities during cleaning notify maintenance immediately of any leaks

Waste
reuse linen unsuitable for its original purpose use dispensers instead of sachets use cleaning materials in the recommended concentrations and dispose of containers properly

Food and Beverage

Energy
Appropriate lighting levels in restaurants and bars Beverages coolers not sited in cellars

Water
Dead man valves on sluicing hoses Dish and glass washers correctly maintained

Waste
Segregation of glass, tin, plastics and paper Menu planning to reduce waste food

Conference and Meeting

Energy
Appropriate lighting in public areas HVAC maintained and controlled

Water
Maintenance of all water outlets in washrooms

Waste
Reuse of non-confidential papers Segregation of paper for recycling

Engineering and Maintenance

Energy
All HVAC fully maintained with controls correctly set Low energy lighting wherever appropriate Sensors in all low non-public traffic areas

Water
Planned preventative maintenance and rapid response to leaks

Waste
Care of used oils, lubricants, paints and solvents

Back of House
Energy Sensors in low traffic areas Switch off and save policy Water Prestel taps in washrooms Hippos in flush cisterns Report leaking taps Waste Recycling schemes for plastic cups, cans, bottles etc

Sales and Marketing

Energy
Control of lighting in office areas Low energy computers Switch off and save policy

Waste
Careful planning of brochure production runs

Personnel and Administration

Energy
Control of lighting in office areas

Waste
Control of use of paper, toners, etc.

Training is biggest contribution

Financial Control
Energy
Monitoring, measuring and controlling consumption

Water
Monitoring, measuring and controlling consumption

Waste
Monitoring, measuring and controlling food waste Monitoring landfill and carrier returns

Purchasing
Energy Water

Waste

Community and Socio-economic Programmes

Energy
Distribution of excess and which cannot be stored

Water
Inclusion on water treatment

Waste
Excess estates compost for agriculture & horticulture Use of non-confidential documents for schools and other social projects

Assessment of significance
one approach:-

Define Scope

Identify Aspects Set Criteria

Assess Significance
Significant Aspects
10

Step 7 - Environmental objectives and targets

There is a need to set targets and objectives

11

Step 8 - management programme

Targets and objectives

Specific Measurable Agreed Realistic Trackable

100 80 60 40 20 0 1st Qtr 3rd Qtr East West North

12

Step 9 - manuals and documentation

establish and maintain manual relating to
environmental policy, objectives, targets and programmes key roles and responsibilities interaction between the systems elements documentation

13

Step 10 - operational control

control activities, particular attention to
documented work instruction procedures regarding suppliers monitoring and control of effluent & waste streams etc.. performance criteria

14

Step 10 - operational control II

procedures to establish compliance with

programmes, targets or instructions

identify and document verification information and procedures establish and document acceptance criteria assess validity of previous verification information

15

Step 11

Training
for senior management in policy formulation and resource allocation for auditors for specialists managers in EMS awareness training for employees
16

(where most operations fail)

Step 11 - training II
train administrative and operational personnel
cascade the information, using administrative and operations managers talk with suppliers, contractors and customers

17

Training needs analysis typical approach.

Auditing CEO Executive Supervisors Line Operators Design Engineers
18

Awareness Instrument EMS Briefing

Step 12 - records
system is required to confirm that the system works and compliance can be demonstrated

When you can measure what you are speaking about and express it in numbers, you know something about it. When you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind. Lord Kelvin Physicist 19

Step 13 - audits
when the system is in place and working

properly an audit is needed to determine

environmental management activities conform to the programme the system is effective in relation to the policy

20

Internal Auditing
audit schedule audit procedure checklists audit reports follow-up and corrective action
21

Step 14 - Environmental Management Review

management team meets to review the

system including audit results

22

Step 15 - apply for assessment

select a certification body which has
detailed practical experience an empathetic approach a structured approach skilled experienced assessors

23

Hilton International
We recognise that our activities impact on the countries in which we operate. We are committed to protecting the environment through continual improvement of our environmental performance and prevention of pollution. All our businesses take into account the effects their activities have on the environment.

Environmental Sustainability Policy We, at Starwood Hotels & Resorts Worldwide, Inc., believe that economic growth and the well-being of society are inextricably tied to the health of the environment. Accordingly, we embrace our responsibility for environmental stewardship and are committed to integrating leading environmental practices and sustainability principles into our core business strategy. Through collaboration with our hotel owners, franchisees, suppliers and business partners, we will actively work to reduce the environmental impact of our business activities and to continually improve and innovate on practices aimed at: conserving natural resources, minimizing waste and pollution, enhancing indoor environmental quality, establishing and reporting on key environmental performance indicators, and raising environmental awareness among our associates, guests and communities. We acknowledge that, in many ways, we, like the global community we serve, are only in the early stages of developing and implementing the many changes that will be necessary to achieve these vital goals. Nonetheless, we strongly believe that our efforts to support a healthy environment serve the interests of both current and future generations and constitute the foundation for enduring success.

Marriott
Marriotts Environmentally Conscious Hospitality Operations program (ECHO) focuses on water and energy conservation, clean air initiatives, wildlife preservation, "reduce-reuse-recycle" waste management, and clean-up campaigns. Water and Energy Conservation Marriott was named an ENERGY STAR Partner of the Year by the US Environmental Protection Agency in 2005 and 2006.

Climate Leaders Marriott is the first hospitality management company to join the EPA's Climate Leaders program and is on track to reduce its greenhouse gas emissions by nearly one-fifth over the ten year period from 2000 to 2010-approaching one million tons of climate warming gases.
Tourism Partnership Marriott is a member of Tourism Partnership, a global program of the Prince of Wales International Business Leaders Forum which works with travel and tourism industry leaders to have a positive impact on environmental, social, and economic issues.

Energy consumption, and the associated CO2 emissions, is our biggest environmental issue and we have energy-efficiency programmes in place to help reduce our global impact. In 2003, 22% of our electricity for UK hotels, health clubs and offices was taken from renewable sources. It is now at 100%. Using water efficiently is another key aspect of our environmental programmes. Where possible Hilton International installs water saving fixtures in its new and refurbished hotel rooms and combined with other measures in specific hotel operations, a reduction in hotel water usage is being observed. We strive to minimise the waste we produce, and where that is not possible we aim to reuse or recycle. Our divisions manage their own waste contracts and with the aim to reduce the quantities going to landfill or incineration, are continually looking for innovative ways of reusing and recycling. The group has established social, ethical and environmental criteria for procurement and are working with our suppliers to integrate them into our supply chain.

 We are working to understand the environmental issues associated with all our operations and to incorporate environmental management into everyday business practice. Not only do we wish to comply with the relevant environmental legislation, laws and codes of practice in the countries in which we operate, we are also measuring our performance and working towards setting improvement targets for all our business units. Our employees, suppliers, contractors and partners are key to helping us minimise our impacts.

Accor Group
History of the charter Introduced in 1,500 Group establishments in 1998, this first Accor Hotels Environment Charter was made up of 15 actions to be implemented in the hotels by the end of 2000. The Charter has already included waste management and recycling, control of water and energy consumption, local involvement and employee training and awareness-raising. The Hotel Environment Charter was adopted since then in Australia, New Zealand, Asia, Latin America. Adaptations were done for sub-Saharan Africa and North America. The Charter was posted in the hotels that had implemented a minimum of ten actions in favour of the environment.

Marriott
The Centerpiece of Marriotts Five-Point Environmental Strategy

Clearing forests causes more carbon emissions than all the worlds cars, trains, trucks and SUVs combined. Thats why the centerpiece of Marriott Internationals long-term environmental strategy is helping protect 1.4 million acres (589,000 hectares) of endangered rainforest in the Juma Sustainable Development Reserve in partnership with the state of Amazonas in Brazil.
Through this pioneering effort, Marriott and its customers will fund an environmental management plan administered by the newly created Amazonas Sustainable Foundation, which will monitor and enforce protection of the Juma reserve. The project will support employment, education and healthcare for the approximately 400 people who live there. The Foundation is seeking certification for the forest from TUV Sud, an independent accredited environmental auditing firm, under the internationally recognized Climate, Community and Biodiversity (CCB) standards. Marriotts five-point environmental strategy was developed in collaboration with Conservation International, a global conservation organization. In addition to rainforest preservation, Marriott's strategy calls for reduction of water, waste and energy consumption; greening its supply chain; building greener hotels; and engaging employees and guests to take action.

Accor Group

Intercontinental Hotels
Environmental initiatives We have a wide range of environmental responsibilities and a unique opportunity to lead the worlds hospitality industry in environmental innovation. As we pursue our strategic growth and continue to develop our environmental practice, we aim to minimise our negative effects on the environment. We are committed to providing updated information to stakeholders on: developments in global environmental policy; how we establish management responsibility and accountability for environmental performance; how we evaluate and manage our hotels environmental footprint; new projects and developments; and performance benchmarking against best practice. In 2006 we improved data collection and reporting to increase our energy efficiency. Our hotels already take steps to conserve resources, including energy and water, and to manage waste and recycling effectively. In 2007, we intend to benchmark these achievements across our business so that we can set clear targets for improvement. We are a founder member of the International Hotels Environment Initiative (IHEI) and have worked closely with others in the industry to produce the Sustainable Hotel Siting, Design & Construction Guidelines, launched by The Prince of Wales International Business Leaders Forum. We continue to refine and improve this effort and are complementing this work with better and more comprehensive employee training on how to manage hotels in an environmentally responsible way.