GPON Migration Tool

CNM-Access 23/2/09

Contents

Introduction Solution Overview Process before using the tool Process after using the tool Process flow diagrams Pre-Migration Configuration User Input Automated Actions Handling Activation Rejection Tool Demo Q & A

Introduction

Motive

The project was driven by the need to enhance, organize, simplify and speed up GPON migration activities taking place all over UAE

Approach

Reduce the number of customer visits as much as possible Try automate what ever can be automated Utilize existing green areas automation solution and IT systems Maintain good records and neat data to track and organize the activities

Expected Results

Increase customer satisfaction and maintain customer loyalty Reduce migration time Reduce OPEX

Solution Overview

Technician visiting the customer will have a laptop facilitated with 3.5G USB modems and bar code readers. Technician will access internet then Etisalats Extranet then PMS* Technician will enter the customer details into PMS Service will be activated automatically

*PMS stands for Provisioning Management System. It is a web based application developed in house by CIT. It is handling the automation of service provisioning of Etisalats fixed network.

Current Practice

1. Infrastructure Installation at the customer premises (fiber cables, ducts, OTN, etc.) done by CST or contractor. 2. Gather the customer information from CBCM and the customer then prepare the data in excel files then send to ISO. 3. ISO to configure the services manually on NMS. 4. CST staff to migrate the services to the ONT and test the service. 5. CST staff to call ISO to configure soft switch and call forwarding 6. CST staff to test and confirm the service

New Practice
Scenario I (buildings already having ONTs and cabling done by contractor) 1. Gather customer information from CBCM 2. Visit the customer. Confirm the service data with customer. Configure the services using the tool. Test the services. Confirm the migration using the tool. Scenario II (buildings not yet installed with ONTs) 1. Gather customer information from CBCM 2. Visit the customer. Confirm the service data with customer. Configure the services using the tool. 3. Install ONT and complete the structure cabling and the TV, PC and telephone connections 4. Test the services then confirm the migration using the tool.

Before

After

Pre-Migration Configuration

One time configuration for brown area building* in IT systems. GIS: Generate EID for the targeted building LOCNET: Update EID, building and flat details PMS: Configure OLT, GIDs, splitters and EIDs

*Exactly the same configuration required to launch the automation for a green area building

User Input

The tool requires the following data input from the user: Branch EID (the EID generated by GIS and configured in PMS for this building) Splitter ID (based on the fiber coming from the flat) Splitter port (based on the fiber coming from the flat) ONT Type (OT550 or HG851) ONT SN (can be scanned by bar code reader) Flat/Villa # ODF D-side port # (if no ODF used, splitter port # to be entered) Service Account numbers against ONT ports

Automated Actions

The tool performs two sets of automated actions. SET 1: triggered upon creating the service by the technician. Includes the following:

Set 2: triggered upon confirming the service. Include the following:

Validate the account numbers in CBCM Configure the service in the GPON network (OLT/ONT) Configure phone # in Soft Switch with basic configuration (in case of POTS only)

Service details will be updated in PMS, CBCM and LOCNET. Task will be scheduled in PMS to release the legacy resources after three days. Supplementary services (VAS) will be activated in SS (voice only) Call forwarding (number portability) will be configured in TDM network.

Handling Activation Rejections

Upon creating the service through the tool there is a chance of failure due to human or system errors. In such cases technicians need to escalate the issue to ISO section. ISO team will have an exclusive access on a menu called NERejections where they can do one of the following:

Re-execute: the same commands will be sent again to the NMS for activation. Manual Action: the transaction will be forcefully declared successful in PMS. Technician needs to do the configuration manually in NMS

Live Demo

Q&A

Questions ?

Thank You