LEADERSHIP

GROUP MEMBERS
1. Abdul Salam Malik 2. Ajay Mandhan 3. Kamran Ali Khowaja 4. Omair Khimani

5. Umair Yaqoob
6. Muneeb Rashid

TABLE OF CONTENTS
PART 1 - Summaries of The Articles based on LEADERSHIP Leadership at Dollar Industries (Pvt) Ltd. PART 2 - Company Profile PART 3 - Application of the topic at the company PART 4 - Conclusion and Recommendations

PART 1 of 4 SUMMARIES OF THE ARTICLES

STARBUCKS
By: Abdul Salam Malik

STARBUCKS

A summary from an article by Evolved Employer Melissa Anderson

She uses the recently published book by Starbucks Chairman and CEO Howard Schultz
She discusses the three ways the company leveraged

relationships to fuel its success, as Howard Schultz showed some great leadership skills one he re joined the Starbucks in 2008 after quitting it before in 2002.

 Reorienting Stores around Relationships. Schultz said one of

the best things hes done to bring the focus back to the employee/customer relationship was to quit reporting on monthly store profits.
Rebuilding the Connection to the Community. Refocusing on

the community has meant a stronger commitment to community service for the company. This has meant initiating not only projects at the corporate level, but also encouraging employees to volunteer within their communities.
Refocusing on the Employee Experience

Finally, Schultz has worked to rebuild the employee experience at Starbucks ensuring its not just a coffee shop or a fast food restaurant, but a place were people are energized to work.

Building Leaders How Successful Companies Develop The Next Generation

(Jay A. Conger and Beth Benjamin)

By: Ajay Mandhan

Building Leaders How Successful Companies Develop The Next Generation

(Jay A. Conger and Beth Benjamin)

Until recent times the research

was about effective management. Creating common vision, imparting relevant knowledge and opportunities for self development. Charisma, intellectual stimulation, courage , dependability. Competitive strategic leadership.

Why Companies Fail, and How Their Founders Can Bounce Back

By: Muneeb Rashid

 Author: Carmen Nobel, Senior Editor of Harvard Business School Working Knowledge (HBSWK), March 7, 2011 HBSWK: is a forum for innovation in business practice, offering readers the opportunity use these concepts before they enter mainstream management practice. The article shows the bright side of business failures Enterprise Failures VS Personal Failures. Advantages of a business failure - more diligent employees, new opportunities People usually invest-in a lot in their dreams and thus forget to keep their values strengthened. The article tells the importance of means rather than the ends

 Perception of failure in the mind of an entrepreneur decides how seriously failure will taken. Liquidating all assets, with investors losing all or most of the money they put into the company, 30% - 40%

Failing to see the projected returns on investment, 70% 80%

Declaring a projection and then falling short of meeting it, 90% - 95% . Companies fail because of lack of diligence, entrepreneur stubbornness, unethical activities

4 Myths about Mentoring

By: Umair Yaqoob Izhar

4 Myths about Mentoring

(Ammy Gallo)

Change in mentoring in the last few decades

View of the experts The four myths 1. Find one perfect mentor 2. Mentoring is a formal long term relationship 3. Mentoring is for junior people 4. Mentoring is something only good people do out of the goodness of their hearts Case study Using Multiple Mentors

Why arent you delegating?

By: Omair Hanif Khimani

Why arent you delegating?

(Amy Gallo)

What is delegation?
Delegation is a critical skill according to experts. When to delegate Why managers avoid delegation Measuring performance Choose the right people Ask others to hold you accountable Really let go Learn from experience

Leadership and Management

(Richard Nicholls)

By: Kamran Ali Khowaja

What I have observed in studying leadership, is that very few leaders have all the gifts and talents themselves; what many of the great ones do have, is a self awareness of what talents they do have, and the self confidence and security to surround themselves with others who can compliment them, and compensate for their own lack of skills

CREATIVITY
Creativity is the ability to think differently, to

get outside of the box that constrains solutions. Creativity gives leaders the ability to see things that others have not seen and thus lead followers in new directions. The most important question that a leader can ask is, "What if ?" Possibly the worst thing a leader can say is, "I know this is a dumb question

FAIRNESS
Fairness means dealing with others

consistently and justly. A leader must check all the facts and hear everyone out before passing judgment. He or she must avoid leaping to conclusions based on incomplete evidence. When people feel they that are being treated fairly, they reward a leader with loyalty and dedication.

 Self-respect and respect for others

Integrity and character

Ability to communicate effectively. Courage Persistence, commitment, and dedication

THE END FOR THE ARTICLES

PART 2 of 4 ABOUT THE COMPANY By: Abdul Salam Malik

SUB-TOPICS
The Meeting 2. Companys Profile 3. History 4. Mission and Vision 5. Brands 6. CSR 7. Beliefs 8. Products 9. Process and Technology 10. Quality Policy 11. Achievements and Certificates
1.

THE MEETING
A detailed meeting was arranged with

MR. SHAHID GHAZANFER (MANAGER PERSONNEL AND ADMIN)

at Dollar Industries (Pvt) Ltd. to learn about the Leadership practices at the company

This meeting was arranged by the reference of our group member

Muneeb Rashid

as he has earlier done an internship at Dollar Industries (Pvt) Ltd. under

Mr. Faisal Ajmal (Assistant Manager HR)

 Dollar Industries (Pvt) Ltd. is the leading writing instruments and stationery manufacturer in Asia with exports to more than 50 countries in all five continents. Persistent innovation coupled with an ever expanding range, have earned DOLLAR an enviable brand loyalty among all walks of life and in all age groups. Excellent product performance, exceptional reliability & continuous improvements have developed a blind consumer faith in Dollar products

HISTORY
Dollar Stationary was set up in the year 1954

by Mohammad Siddiq from Karachi At that time fountain pen was the primary instrument used for writing Back then, prevailing brands in pens and inks were mostly imported from Europe and the US.

MISSION & VISION

BRANDS

CSR - CORPORATE SOCIAL RESPONSIBILITY

Dollar a responsible corporate citizen- fully recognizes its Responsibility towards: The countries and societies it deals with The environment it operates in The people it works with This philosophy translates into action, as three guiding C principles : Conviction for doing good Commitment to nature Courage to nurture

BELIEFS
First class business in a first class way

Customers lead our business

People are one of the most important assets be responsible to the next generations ( Planned

elimination of all types of wastes. Prompt recycling of all material waste that inevitably churns out from different production processes) Quality is in everything that we do Technology is the route to excellence

PRODUCTS

PROCESS & TECHNOLOGY

Design & Development facilities that include product design,

package design and graphic design. Nib and Point manufacturing which employs advanced, watchdegree precision metal and fibre working machines, operating with tolerances close to a hundredth of a millimeter! This ensures high quality and consistent write out of the pens and markers. Research, development, formulation and control of inks that are used in various writing instruments. Advanced machining facilities for producing moulds, tools, dies, jigs etc. that are required for the production of writing instruments. Precision plastic-processing machines, producing pen parts to the accuracy of one tenth of a millimeter. Fully automatic, all-in-line integrated assembling machines that ensure continuous zero-defect production. Sophisticated, in-line, multi-colour decoration equipment including silk screen, hot foiling and tampon printing processes for printing vivid graphics on pens that capture the consumers imagination.

QUALITY POLICY
Strive to deliver Quality at an

affordable price
Are committed to innovating

and continually improving products, services, processes and systems

Attach a higher priority to Quality over costs and delivery

ACHEIVEMENTS and CERTIFICATES

The Prime Minister of Pakistan, Shaukat Aziz presenting the award to Riaz Uddin, Chief Executive Dollar Industries (Pvt.) Ltd., joining them are the President Chambers of Commerce, Chairman & Patron-in-Chief Association of Industries.

Date: 02 December 2005 Venue:Marriott, Karachi, Pakistan

The Prime Minister of Pakistan, Mr. Mohammed Mian Soomro, presenting the BEST EXPORT PERFORMANCE AWARD FOR STATIONERY, 2006-2007, to Riaz Uddin, Chief Executive of Dollar Industries (Pvt.) Ltd. Date: 15 December 2007 PC Hotel, Karachi, Pakistan

Acquiring and sustaining a credible reputation of a Quality Company is impossible without putting in place sound Management & Quality Systems. Since the turn of the century, DOLLAR has taken several strides towards excelling in all business areas. Attainment of ISO 9001, through Lloyds of England, was just a part of the cosmic quality vision that DOLLAR pursues.

PART 3 of 4 Application of Leadership concepts at DOLLAR INDUSTRIES (PVT) LTD.

Leadership Theories Work Culture and Leader-Worker Relationship at DOLLAR by Umair Yaqoob Izhar

SUB-TOPICS
1. 2.

3.
4. 5.

The Leadership Theories Implementation of Leadership Theories at Dollar Work Culture and its characteristics Work Culture at Dollar Leader-Worker Relationship at Dollar

 The need to know leadership theories ?

Different styles of leadership
Democratic Leadership Task driven leadership Autocratic leadership Bureaucratic leadership

Charismatic leadership

Practical Implementation of Leadership theories at Dollar Industries

At dollar industries, these theories

are not fully implemented but yes, they are always adopted if the circumstances demand their adoption. A democratic leadership environment. A culture dominated by Islamic policies which are worker friendly are emphasized upon. Employee participation at different levels is encouraged by the leadership. A focus on individual development for the long term is encouraged at Dollar

 The leadership has a strict belief in delegating

powers rather than concentrating powers in a few hands The individual and collective needs of employees are well recognized by the higher management of Dollar Industries.

Work culture & its Characteristics

Work culture is a concept which deals in the study of: Beliefs, thought processes, attitudes of the employees. Ideologies and principles of the organization Characteristics of a Healthy work Culture A healthy work culture leads to satisfied employees and an increased productivity. Employees must be cordial with each other. Each employee should be treated as one. Appreciating the top performers is important.

Work Culture at Dollar

At dollar industries, the work culture is ethical, friendly and enabling. It has several characteristics like: A caring culture for all employees Family support and support relating to health and other needs is provided by the company Culture characterized by ethical values all the gifts given to company personnel in an individual capacity are considered as gifts for the company and are handed over to the management. Image of the company is the priority of the employees

LEADER-WORKER RELATIONSHIP AT DOLLAR INDUSTRIES (PVT) LTD

An open door policy open to opinions, suggestions, ideas and

creativity Enabling culture to work in A non autocratic leadership style where workers are given equal opportunities to participate in discussions Focus on building long term relationships with current and old employees People who leave the company are also invited to company gatherings and are given due respect and importance A relationship based on companys goodwill

Delegation at DOLLAR by Omair Hanif Khimani

SUB-TOPICS
1. 2. 3.

Delegation at Dollar Advantages Obstacles

DELEGATION AT DOLLAR
At Dollar, delegation of authority is considered an important task. The culture at the company enforces

managers to assign tasks for employee development. Delegation is considered as the main element in planning for the future.

ADVANTAGES
Relieves manager for

more challenging jobs Motivation of subordinates Develops team spirit Maintains cordial relationships Facilitates management development

OBSTACLES
Fear of competition Lack of confidence in

subordinates Lack of ability to direct Desire to dominate subordinates Fear of criticism Absence of positive incentives Poor superior-subordinate relations

MENTORING and Born or Made Leaders at DOLLAR by Ajay Mandhan

SUB-TOPICS
1. 2. 3. 4. 5. 6.

What is Mentoring? The Need for Mentoring Benefits of Mentoring Born or Made Leaders? Characteristics of Born and Made Leaders Belief of Dollars Management About Born Leaders Or Made Leaders?

The mentoring is a process in which a seniors helps in the grooming his/her subordinate Or a process for the informal transmission of knowledge, social capital, and the psychosocial support perceived by the recipient as relevant to work, career, or professional development

THE NEED FOR MENTORING

Better pay
Faster career growth More satisfaction with

the job It is also need of organizations Reduces turnover

BENEFITS OF MENTORING
Employee retention

Employee productivity
Diversity enhancement

Recruitment onboarding
Knowledge sharing Cost effective

BORN LEADERS OR MADE LEADERS?

BORN LEADERS:Leaders who have innate qualities , characteristics , attitude or behaviors that differentiate them as leaders MADE LEADERS:A person with this leadership style inspires his or her team with a shared vision of the future

CHARACTERISTICS OF BORN AND MADE LEADERS

Behaviors natural to born leaders for example sociable creative emotional intelligence assertiveness charisma
Idealized influence Inspirational

motivation Intellectual stimulation Individualized consideration

BELIEF OF DOLLARS MANAGEMENT ABOUT BORN LEADERS OR MADE LEADERS?

The Management believes that attitudes are difficult to be taught but skills can be developed. So they give more attention to a persons attitude during the process of hiring

because if such a person is hired who is not compatible with the companys culture than there will be a lot of friction which will result in low performance and high turnover.
Therefore they hire people who are compatible with the companys culture and

then work on their training and teach them how to become leaders.

Building Trust at DOLLAR by Kamran Ali Khowaja

1. Consistency at Dollar
2. Caring Culture at Dollar

3. Team building at Dollar

4. Communication at Dollar

5. Annual events at Dollar

CONSISTENCY AT DOLLAR
Encourage your employees to be consistent in their work tasks
Meeting deadlines on time Consistency can build trust among employees since they will likely feel they can rely on each other in a professional sense.

CARING AT DOLLAR
Fostering a caring

atmosphere at work can lead to better trust among coworkers Show your employees they matter to you by expressing your appreciation for their hard work and professional work ethic, and illustrate their importance to your small business by pointing out the role they play within it.

TEAM BUILDING AT DOLLAR

Make coworkers feel like they are on

the same team by holding teambuilding activities. Catering staff meetings where employees are asked to voice their thoughts on company progress and strategy Eid Milan Parties Cricket Matches

COMMUNICATION AT DOLLAR
Communicate openly with

your employees to build a sense of trust in your workplace Include holding informal staff meetings to discuss your business's mission, values or goals, and listening to each of your employees' questions, concerns or advice.

PART 4 of 4 CONCLUSION AND RECOMMENDATIONS

By: Muneeb Rashid

 Leadership is an ability to influence someone towards the achievement of a goal. Leadership is more about personality traits and characteristics of a person rather than an official designation. Dollar Industries (Pvt) Ltd. is one of those companies that not only understand but also implement the concepts of true leadership They treat their employees like human beings and not like their possession.

RECOMMENDATIONS
Improvement in the Mentoring process
Employee Participation by giving their Ideas and Suggestions in a more organized way

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