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http://voip.hq.nasa.gov
www.nasa.gov
Topics to be Covered
What is VoIP? Buttons Overview Using Voice Mail Setup Passwords Accessing In/Outside HQ Setting up Greetings Standard Alternate Busy Answering/Dialing Calls Line Appearances Transferring Calls Call Forwarding Conference Calls Parking Calls Call Back Feature VoIP Phone Customization Web Site Speed/Abbreviated Dialing Message Monitor Phone View Dropped Call Recovery Busy Lamp Field Language Locale Extension Mobility Option VoIP Training Getting HELP
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What is VoIP?
VoIP: Voice over Internet Protocol Calls are transmitted as data, rather than analog. VoIP Phones are another type of network device, similar to a computer or a printer. VoIP phones have their own IP addresses, like your computer or printer. VoIP phones can be customized via a Web site, for ease of use.
Go to http://voip.hq.nasa.gov and click the Cisco CallManager User Options button.
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Programmable buttons Foot stand adjuster Display button Message button Directories button Help button Settings button Services button Volume button
Speaker button Mute button Headset button Navigation button
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Messages Button
The Messages button provides one touch access to the VoIP voice mail system while at NASA HQ. To access the system:
Press the envelope icon Enter your password Follow the system prompts to listen to messages or proceed to other voice mail options Additional methods for accessing the voice mail system while away from NASA HQ will be reviewed later in the presentation.
Directories Button
HQ VoIP Directory
The HQ VoIP Directory can be accessed by pressing (4) after entering the Directories menu. Use the keypad to enter the partial first and/or last name of the person you want to call. Press Search softkey, and then use the arrow keys to scroll up and down the list if more than one name is shown. Press Dial to call the selected name.
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Services Button
The Services button provides access to your personal address book and personal fast dials. Log in to the address book and personal fast dials with your username and PIN number.
The default PIN number is 411. Users can change this PIN number on the CallManager Customization Web site.
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Settings Button
The Settings button provides access to additional user preferences which will allow you to customize your phone.
These preferences include:
Background Images (Only those images shown are available) Ring Tones (Only those ring tones listed are available) Audio Preference (Accessibility Feature used for adding microphones/speakers) View Angle (Corrects the touchscreen viewing to complement the angle at which the phone is sitting)
Be sure to press the SAVE soft key after entering any preference changes or your changes will be lost.
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Volume Button
Pushing the Volume button while the handset is in its cradle adjusts the volume for the phones ring tone. Press the up and down arrows to adjust volume. The new volume selection is automatically saved. When using the handset outside the cradle or while using the speaker button, push the volume button to adjust the listening volume. Press the up and down arrows to adjust the volume. Press the Save softkey when you select the appropriate volume. If you do not press Save, the phone will revert to the previous volume setting after the call ends.
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Additional Buttons
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Foot stand adjuster Raises and lowers the angle at which the phone sits.
This may be useful for eliminating glare on the screen caused by overhead lights.
10 Speaker button
Can be used to get a dial tone to place a call or can be used to answer an incoming call.
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Headset button Should only be used if you have a headset connected to the VoIP phone.
13 Navigation button
Used to scroll through menus on the VoIP phone. Touch screen Is active and can be used to select features on the screen. 13
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All settings can be changed at any time after you have completed the initial setup.
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You may not use the same password twice in a row. If you mistype your password 5 times when attempting to access the voice mail, you will be locked out.
You can call 358-HELP to request that your VoIP voice mail password be unlocked,
OR
Your voice mail will auto-release after one hour.
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IMPORTANT: If you do not clear your deleted messages in 4 days, they will be automatically cleared. They cannot be retrieved after being cleared from Deleted Messages.
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Answering/Dialing Calls
Calls can be answered/dialed using the handset or hands free by using the Speaker button.
To Answer Calls
Pick up the handset or, Push the Speaker button.
To Dial Calls
Dial the number and then pick up the handset. OR Dial the number and then push the speaker button. OR Pick up the handset and dial. OR Push the Speaker button and dial the number.
Dialing Instructions
You must dial 9 and then the phone number for calls outside of HQ. From a HQ VoIP phone, you can use 4-digit dialing (e.g. 0000) or 7 digit (e.g. 358-0000), to call people at HQ.
Non-VoIP phones still must use 7-digit dialing (e.g. For conference room phones, use 358-0000.)
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Line Appearances
Line Appearances display on the right hand side of the screen below your phone number They are phone numbers other than the personal line that you have access to This feature allows you to manage incoming calls, see when a line is in use, and see when that line has voice mail. The top two programmable buttons on the VoIP phone are reserved for line appearances. The remaining programmable buttons can be line appearances or speed dials you create. Incoming calls for line appearances will either ring or flash, depending on how you have set them up on the VoIP Phone Customization Web site. To answer, touch the screen or the programmable button for the line with the incoming call. To dial from a line appearance, touch the screen or programmable button for the line appearance you want to use, and then pick up the handset. When a line appearance is in use, the in use icon will appear next to that number. When a line appearance has voice mail, the message icon will appear next to that number.
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Transferring Calls
Transfer redirects a connected call.
Transferring a call without talking to the intended recipient:
During the connected call press Transfer. Enter the number you would like to transfer to. When you hear the call ringing, press Transfer again.
Note: If a caller is on hold, you must take them off hold before transferring them.
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Call Forwarding
Calls can be forwarded to any number your telephone calling area allows or to voice mail. When call forwarding is activated, the forwarding number (or voice mail) appears near the bottom of the touch screen. You can still place outgoing calls from your VoIP phone after the feature has been activated. To Activate Call Forwarding: Press CFwdAll located on the soft keys, you will hear a special dial tone. Enter the number to which you would like to forward your call, (for an outside number, you must enter 9, then the number). Or, to forward to voice mail dial 4786 or press the message button. When complete your phone will show the number to which you forwarded your calls at the bottom of your screen. To Deactivate Call Forwarding: Press CFwdAll located on the soft keys, you will hear a beep.
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A standard conference call allows 6 people (You + 5 Participants) to conference. To initiate a conference call:
Call the first party from your VoIP phone When they answer, press more located on the softkeys and then press Confrn located on the softkeys. This will bring up a dial tone for another line, dial the number for the second party. When the second party answers, press the Confrn softkey. This will join all parties for the conference call.
Conference Calls
If you already have two parties on the phone and want to join them into a conference:
Place each party on hold. For each party on hold, touch the screen showing the party's line to highlight the party and then press the Select softkey. A check mark will appear next to the name. Once all the parties are selected, press the Join softkey .
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Message Monitor
Set up Message Monitor for your voicemail box
Access voicemail and enter password Select Option 4 - Set up Options Select Option 3 - Personal Settings Select Option 6 - Message Monitoring Select Option 1 to turn on Message Monitoring or Option 2 to turn off Message Monitoring.
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Access your voicemail box as usual Choose Option 5 - Find Message Choose additional options to narrow your search:
1 Display messages from another subscriber 2 Display messages from all outside callers 3 Display messages from a specific outside caller 4 Display all new messages 5 Display all messages
3. 4. 5.
Touch message on screen to highlight or navigate using arrows. Press Select soft key. Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message
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OR
Start over from the beginning of the message
This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped
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Language Locale
Allows your phone to display in a different language 48 different languages available Please call the Help Desk (x4357) to request the Language Locale feature
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Extension Mobility
Press the Services button. Enter your UserID (which is your HQ Network User ID; e.g., jdoe). Enter your PIN (which you can request by entering a Help Desk ticket). Press the Login softkey. Note: When you return to your desk and log back into your own phone, you will be automatically logged out of the other phone. If you forget to logout of the other phone, you will be automatically logged out after 10 hours When the phone is locked, other users can only use the locked VoIP phone to: Make calls to HQ\NASA users only. Dial 911 (be sure to always dial 9, then 911 for emergency service.
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Extension Mobility also allows you to log onto another HQ VoIP phone
Press the Services button. Enter your UserID (which is your HQ Network User ID; e.g., jdoe). Enter your PIN (which you can request by entering a Help Desk ticket). Press the Login soft key. Note: When you return to your desk and log back into your own phone, you will be automatically logged out of the other phone. If you forget to logout of the other phone, you will be automatically logged out after 10 hours When the phone is locked, other users can only use the locked VoIP phone to: Make calls to HQ\NASA users only. Dial 911 (be sure to always dial 9, then 911 for emergency service.
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Q&A
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www.nasa.gov
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