Group Members:

KIRAN ASIF HAJRA ASAD SHAHID HUSSAIN NIZAR RATTANI WALEED HASHAM RABIA AZIZ

The largest General Insurance Company of Pakistan, was founded in 1960 by Mr. A. W. Adamjee.
Adamjee received its certificate of commencement on 30th November 1960. AICL was incorporated as a Public Limited Company on September 28, 1960 The Company commenced operations with a Paid-up Capital of Rs. 2.5 million, which has grown phenomenally in the past 5 decades

Our core aim is to provide highly differentiated & innovative set of services to our customers, duly mounting up profits for our stakeholders

AIC holds a distinctive record of holding Best Company Award from Karachi Stock Exchange among all sectors for 17 consecutive years
It has also secured Best Export Performance Trophy from FPCCI 19 times.

Adamjee has also the singular distinction of being declared The 2nd Best Insurance Company in Asia, by Euro-money in the year 2001. Munich Re, the worlds largest re-insurer has recognized Adamjee as the Best managed insurance company between Vienna and Taipei

"Our will is to Explore, Innovate and Differentiate. Our passion is to

provide leadership to the Insurance Industry.

Core Values:

Integrity Transparency & Honesty without Compromise Humility Empathy, Self Esteem and Respect in all relationships Fun at Workplace Work Life Balance Corporate Social Responsibility Service to Humanity

 Engineering Insurance: Fire & Property Insurance:

Marine Insurance:
Motor Insurance:

Umer Mansha Chairman Ahmed Ebrahim Hasham Director Ali Munir Director Alman Aslam Director Muhammad Usman Ali Usmani (Appointed w.e.f. 08/07/2010 Director Nabiha Shahnawaz Cheema Director S. M. Jawed Director Muhammad Ali Zeb Managing Director & CEO

Advisor Mian Mohammad Mansha Audit Committee Umer Mansha Chairman Ahmed Ebrahim Hasham Member Ali Munir Member Human Resource Committee Hassan Mansha Chairman Ibrahim Shamsi Member Risk Management Committee S. M. Jawed Chairman Ali Munir Member Umer Mansha Member Strategic Committee Umer Mansha Chairman Alman Aslam Member

Head of Internal Audit Rehan Ahmed Khan Executive Directors Jahangir Bashir Nawaz

Stress is the body's reaction to a change that requires a

physical, mental or emotional adjustment or response.

It depends upon individuals how they respond to the stressful situation. . Some individuals see the pressures of heavy work loads and deadlines as positive challenges that enhance the quality of their work and the satisfaction they get form their job.

This happened with employees of Adamjee life insurance. Their staff was suffering from heavy mental stress due to improper time management. The working schedule of adamjee life insurance was 9 hours a day and 5 days a week all employees were required to do late sittings daily to finish their work and in daily practice they get off at 8 or 9 at night, beside their normal working hours.

The management of adamjee life insurance took a performance evaluation and feedback from their employees regarding the work schedule.

From the evaluation management concluded that the stress was slowly affecting the performance of employees.
They realized that it was their work schedule and working hours which was creating the stress. Tired and exhausted employees Time wastage as most work done before tea breaks.

some external factor which were giving a rise to the stress amongst the employee and that was the emergency off. sudden strike call then their whole time table was disturbed and they were not able to complete their given task in remaining four days. Stress related factors: Long working hours. Difficult journeys to and from work. The way the company is managed. Inflexible working hours.

employees would have to work 8 hrs a day. The office will remain open on Saturdays. They now have 6 working days instead of 5 which was previously being done. For employees convenience office is open on Sundays In this way the employees will not face stress by working 9 continuous hrs and if their is an emergency than they have more days remaining to complete their given task.

CONCLUSION:

Research has also shown that work-related stress can have adverse effects: employee commitment to work staff performance and productivity staff turnover and intention to leave attendance levels staff recruitment and retention customer satisfaction organizational image and reputation

Organization should offer flexible working hours to their employees. Concept of flexi time can be used, employees can be provided with freedom of work hours Gym or other activities and sports facilities should be provided At the end of each day employees should reflect on what you've achieved rather than worrying about future work.

It's impossible to escape pressure at work altogether, so you need to learn how to manage stress effectively.

There are four basic approaches to dealing with stress removing or changing the source of stress learning to change how you react to a stressful event reducing the effect stress has on your body learning alternative ways of coping

KIRAN ASIF 11322

STRESS AT WORKPLACE
Article By: Lyle H. Miller, Ph.D., and Alma Dell Smith, Ph.D. Journal of American psychology

Workers at every level are experiencing increased tension and uncertainty, and are updating their resumes. The loss of a job can be devastating, putting unemployed workers at risk for physical illness, marital strain, anxiety, depression, and even suicide.

A SENSE OF POWERLESSNESS: A feeling of powerlessness is a universal cause of job stress. Common to this job situation are complaints of too much responsibility and too little authority, FOR EXAMPLE Secretaries, waitresses.

YOUR JOB DESCRIPTION: Every employee should have a specific, written job description. A good job description is time limited. Set a specific date for a review and revision based on your mutual experience with this initial job description.

When youre a Square Peg and Your Job is a Round HoLE:

There are many reasons for staying in a job that doesn't fit you or that you don't particularly like. One reason can be the "golden handcuff"--having salary, pension, benefits, and "perks" that keep one tied to a job regardless of stress consequences.

WORKPLACE SETTING:
Sometimes your work setting creates physical stress because of noise, lack of privacy, poor lighting, poor ventilation, poor temperature control, or inadequate sanitary facilities.

WORKPLACE CULTURE:
Making oneself adapt to the various aspects of workplace culture such as communication patterns, hierarchy, dress code if any, workspace. Maladjustment to workplace cultures may lead to subtle conflicts with colleagues or even with superiors.

STRESS FROM WORK LOAD:

Lot of people have suffered and are suffering with work overload at office. These might result in various health conditions with symptoms of headaches, fatigue or muscular tension.

WORK HOURS:
Employees working in excess of 48 hours per week,reported significantly higher levels of job-related stress than those colleagues working fewer than 48 hours per week.

Taking responsibility. Avoiding pitfalls Create a balanced schedule Dont over commit yourself. Plan regular breaks Prioritize tasks. Delegate responsibility. Talk it out Find humour in situation

SHAHID HUSSAIN 11279

STRESS AT WORKPLACE AND PEFORMANCE

Article by: David Lee

SUMMARY OF THE ARTICLE:

To create a high performance organization, an organization which brings out the best in its people, they need to understand how stress affects peoples intellectual, emotional, and interpersonal functioning. Historically, stress has been viewed as an inevitable consequence of work life; or at most, a health care issue. In workplaces where people are constantly afraid and insecure, employees are at risk of "numbing out" to protect themselves.

One obvious implication of the research is that employee intellectual functioning can be very powerfully influenced by their environment.
Stress level In employees compel them to give lesser outcome, because mentally he is not sound to work efficiently, this is stress which make him to be like this, productivity is highly effected by stress at workplace, for every organizations success productivity of employees is very important for achieving individual goals, in order to achieve ultimate goal of the organization.

RECOMMENDATIONS: Organizations can do:

Educate their employees to recognise the signs of stress Where possible, give their employees the chance to be involved in decisions and actions that affect their jobs. Improve employer-employee communications. Provide employees with opportunities to socialise together Ensure employee workloads suit their capabilities and resources (provide more training and resources if not).
What Employees can do:

Taking care of their overall health and wellbeing by practising good self-care. Being more organized.Get up earlier to have more time.

RABIA AZIZ 11956

The Case Study: Work Stress At Madison Heights Police Department

Summary:

The Madison Heights Police Department, fails to recognize the negative impacts of stress upon their officers.
Many times officers choose to spend their off-duty time venting their frustrations with co-workers rather than spending quality time with their families that also augmented their stress. The divorce rate among police officers were rising as they were not able t give proper time to their families. They were assigned to a particular shift and they had to work regardless of holidays or other special occasions.

RECOMMENDATIONS: The police departments need to take more responsibility in educating, training, and combating officer stress. The department also needs to provide confidential counseling to officers that are being affected negatively by job stress.

Counseling through the psychologist and chaplain should be available for family members.
Orientation seminars for spouses will let them learn about the department first hand. The department should formulate a policy and procedure for these services.

WALEED HASHAM 11879 Always on the job employees pay with health

SUMMARY:

Individuals vary greatly in their capacity to endure stressful situations, and there is, undoubtedly, self-selection in the kinds of jobs and stressors that individuals choose. Managers need to learn how to deal with stress in the workplace because it can have a major impact on employee morale and performance. Treatment of stress is one area in which the boundaries between traditional and alternative therapies have changed in recent years A person's ability to remain healthy in stressful situations is sometimes referred to as "stress hardiness." It's not possible or desirable to totally prevent stress, which is an inevitable part of life.

RECCOMENDATIONS:

STEP 1:RAISING AWARENESS STEP 2:IDENTIFY THE CAUSE STEP 3:COPING WITH STRESS STRESS MANAGEMENT:
1. RECOGNIZING A STRESSOR 2. LAUGHTER 3. PREVENTION:

HAJRA ASAD 11657 Case Study: Telecom Firm Reduces Employee Stress Levels

Company Profile
Established in 1998 handles domestic outsourced customer service calls for the telecommunications, manufacturing and finance industries, as well as government Services: Outbound calls, Inbound calls, Campaign management, eMerge

Case
need of diversity of clients- extending business Gexels CEO Paul Trihey used team approach at the management and customer-service levels Weekly meetings to discuss any problems The main challenge was for the customer service reps. They were stressed out.

high turnover and absenteeism

What company did:

Did not let the experienced customer-service representatives in the company to leave quick and responsive replies to client needs empowered clients, their calls were handled carefully Increase of work force from 300 to 1,000 employees It is stressful to interact with customers. Gexel has encouraged the representatives as they can retain the good customers

Recommendations
Allowance of flexible working hours Allowance of flexi time, employees having freedom of work hours but following their weekly work hour requirements Time for recreational activities for e.g. Gym, balling, swimming or other activities Having balanced schedule of work

NIZAR RATTANI 11733

Stress At workplace

Causes of job stress in this case:

The Design of Tasks Career Concerns Work Roles

Interpersonal Relationships

Measures Taken To Prevent Stress :

Stress Management: Theresa's company is providing stress management training and an employee assistance program (EAP) to improve the ability of workers to cope with difficult work situations.

Organizational Change: In contrast to stress management training and EAP programs, David's company is trying to reduce job stress by bringing in a consultant .