EVOLUTION OF QUALITY MANAGEMENT

QUALITY

MEANING For any organization to flourish and its customers to be satisfied quality management of the produced goods or service is essential. The process of managing quality has four components- quality planning, quality control, quality assurance and quality improvement. DEFINITION American Society of Quality (ASQ) The totality of features and characteristics of a product or service that bears on its ability to satisfy the given needs.

EVOLUTION OF QUALITY MANAGEMENT

The history of quality management starts from the Middle ages. During 1920s when quality management systems focus of quality of end product. It was the first time the statistical theory was applied to product quality control. Product quality control was determined through inspection. This involved measuring, examining and testing the product, process and service against specific requirements to ensure that each element adhered to set standard and guidelines.

In 1924 W. shewhart introduced statistical control charts to monitor production. In 1930 H.F Dodge and H.G Roming introduced tables for acceptance sampling. World war ii caused an increase in emphasis on quality control. During 1950s the quality movements evolved into quality assurance W.Edward Deming introduced stastical quality control (SQC) methods to japanese manufacturers to help them to rebuilt their manufacturing base and to enable them to compete in the world market.

At the same time Joseph Juran began his cost of quality approach emphasizing accurate and complete identification and measurement of cost of quality. In the mid of 1950s Armand Feigen proposed Total Quality Control which enlarge the focus of quality control from manufacturing to include product design and incoming raw materials During 1960s the concept of zero defects introduced. zero defects concept focused on employee motivation and awareness In 1970s quality assurance method s were used in service such as government operations , health care, banking etc.

In late 1970s there was a shift from quality assurance to strategic approach to quality.

QUALITY MANAGEMENT PROCESS

Know the need and specification of the customer Design and verify production capability ( the process) produce, measure the quality characteristics and decide conformance Deliver the product conforming to specification.

THANK YOU