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Think > listen > talk
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 Communication Goals

To change behavior

To get and give

To get action
Information

To persuade To ensure understanding

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Why is
communication

important
•
?
Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
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 We need to
improve communication... as

70 % of our communication efforts are:

misunderstood
misinterpreted
rejected
distorted or
not heard

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PEOPLE AR E INF LUE NCED,
PRO BLE MS AR E SOLVED,
CH ANG ES ARE FAC ILIT AT ED,
EXCELL ENT RE LAT IO NS HIP S ARE DE VELOP ED,
DE SIR ED RE SULTS AR E ACH IE VE D, AN D

SU CCESS IS EN SU RED.

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PLAYS
A VITAL ROLE
IN DISCOVERING
OURSELVES &
THE WORLD
AROUND US

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 THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
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EFFECTIVE COMMUNICATION
IS NOT JUST GETTING THE MESSAGE ACROSS
BUT ITS ACCEPTANCE
FROM ITS INTENDED RECEIVERS
WHICH CAUSES THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS OF THE MESSAGE

ONLY THEN, THE RECEIVERS

WILL BE WILLING TO
CONVERT THE COMMUNICATION INTO ACTION

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 LISTEN TO,
OBSERVE &
INTERPRET
ALL FORMS OF LANGUAGE
IS ESSENTIAL FOR
EFFECTIVE COMMUNICATION

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Love is so caring…
COMMUNICATION
INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =

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• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
about the speaker
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1. MAKE SURE THAT
BODY LANGUAGE,
YOUR WORDS &
TONALITY
ARE CONGRUENT –
[ ALIGNED AND SENDING THE SAME MESSAGE ]
2. MAINTAINING EYE CONTACT –
[ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –
[ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –
[ ~ “Don’t forget to complete the work by tomorrow.” ]
[ ~ “Please remember to complete the work by tomorrow.” ]
5. GOOD LISTENING
SUPPLIES
THE BUILDING BLOCKS OF
GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS
~ Listening is an active process involving :
Ears – for verbal communication
Eyes – for non-verbal communication
Body – for gestures
6. WELL-TIMED PAUSES
GIVE TIME FOR
EXPLANATION,
EVALUATION &
DEVELOPMENT OF THOUGHT

~ Facial expressions reveal the difference between

a pregnant pause and an embarrassed silence
7. SUMMARISING
IS AN ESSENTIAL SKILL
WHICH TAKES STOCK OF
THE MAIN POINTS COVERED
8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact
9. COMMUNICATION
MUST APPEAL TO
BOTH MIND AND HEART
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values
10. KEEP THE COMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’
11. TELL IT AND TELL IT AGAIN,
IF NECESSARY
~ tell the point once –
then come back and
hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE
~ communication exposes
your inner thoughts, feelings and sentiments.
Your confidence, or the lack of it,
is getting transparently revealed.
13. PRACTICE THE ART OF COMMUNICATING
ON PAPER
~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]

Only minimizing the hurt feelings is possible,

but the damage has already been done.
[ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful

15. COMMUNICATION IS MORE
A PEOPLE PROCESS THAN
A LANGUAGE PROCESS
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual
16. COMMUNICATION
CAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been received
in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
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40October 31, 2002 March 30, 2009
In case YOU liked
this speech and presentation
~ for listening to more speeches
and
for viewing more presentations,
Please Visit:

http://www.viswam-becomingbetter.blogspot.com

http://www. archive.org/details/HowToExcelInWork

In case YOU want to see some more presentations :

Please visit :
www.slideshare.net/viswanadham
In case YOU want to give some feedback /
contact me :
Viswam.vangapally@gmail.com

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 Links to
Prof. V. Viswanadham

• Link to Presentation slides

• Link to Audio Files
• Link to Blog

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