Beruflich Dokumente
Kultur Dokumente
2-1
Objectives
Recognize factors associated with the evolution of ERP systems
BPR Client-server networking Integrated databases
2-2
Re-engineering
Fundamental rethinking and radical redesign of business processes Goal is to achieve major improvements in performance Efficient redesign of value chain
Primary activities
Inbound logistics, operations, outbound logistics, marketing and sales, service Organizational activities, human resources, technology, purchasing
Secondary activities
Motivations
Deregulation, consolidation, customer sophistication, increased competition
2-3
2-4
2-5
2-7
Process Modeling
Business process
Business activities Data needed by business process Data transferred between processes or from a process to data store
Event
Data integration
Among multiple processes
Structural changes
Streamline business functions Maximized productivity
2-10
Failure in Re-engineering
Rosenthal:
Apply clean slate approach
Continuous training for new roles Measure performance Jobs must be redesigned Use rewards as incentives to change
Move away from status quo Too narrowly focused Project too general
2-12
Client-server computing allows for increase power and control Integrated databases
Reduces redundancy
Increases data consistency
Supports multiple functional units Data maintained separately from application modules Database management systems
Central data administration Improved data integrity Improved control
2-13
Process Enterprises
Changed management structures
Process responsibility given to process owners
Has process design authority
2-14
Summary
BPR allows the organization to rethink and radically redesign their business processes Process modeling of business activities change organizational management structures ERP systems are facilitated by IT Processes are standardized and teamwork enhanced
2-17