TATA GROUP

CSR Initiatives & Stakeholder approach

CSR STATEMENT
In a free enterprise, the community is not just another stakeholder in business but is in fact the very purpose of its existence. - Jamsetji Nusserwanji , Tata Founder, Tata Group. Corporate Social Responsibility should be in the DNA of every organization. Our processes should be aligned so as to benefit the society. If society prospers, so shall the organization... - Manoj Chakravarti, G M - Corporate Affairs & Corporate Head - Social Responsibility, Titan Industries Limited in 2004.

TATAS SUSTAINABILITY MISSION

Tata Steels approach to business has evolved from the concept that the wealth created must be continuously returned to society.

Responsibility of combining the three elements of society:

Social
Environmental Economic

CORE VALUES
Traditions and standards set by Jamsetji Tata Tatas believe in: Giving back to the community where it was earned Treating employees as family Treating all stakeholders with due respect and fairness Improving quality of life in eco-system it operates in

STAKEHOLDER ENGAGEMENT
Businesses should respect the interests of, and be responsive towards, all stakeholders, especially those who are disadvantaged, vulnerable and marginalized.

APPROACH TO STAKEHOLDER CONSULTATION AND COMMUNICATION

Stakeholder Shareholders & Financial Community Forum for Assessing Requirements, Communicating Directions & Receiving Feedback Investors meet across the globe; Annual General Meetings; Quarterly and half-yearly reports to Shareholders; Updating major Shareholders (LIC, UTI); Shareholder Relations Meets; Customer forum; MDs Conference with customer groups. Worldwide; Visits to Customers & CVM, RVMs; Learning from Field Failures Vendor Dialogues. Meetings with Key Suppliers; Vendor Meets & Recognition Frequency Annual/As per plan/Annual

Customer Suppliers & Partners

As per plan Quarterly Twice / year, As per plan, Once a year

External Public/ Govt. / Media

Employee, Community & Society

Meetings with Govt./Steel Ministry/Trade Bodies, Industry Associations; NGOs, Ministry for Environment & Forests, Press Briefings & Releases, etc.

As per need

Dialogues with the employees, JDCs, JWC, Apex Council, Quarterly, Senior Citizens Forum; Spouses Dialogue; Uday, Joint Twice/year, Community meeting, Community need analysis As per plan

APPROACH TO STAKEHOLDER CONSULTATION AND COMMUNICATION

Customer Suppliers and Vendors Employees Community Investors Governmental Bodies Media Industry forums
Cost, Delivery, Value added products, Quality complaints and Environmental issues Helps increase their capability Career planning, Compensation, Growth Training and Development Interact through public hearings and meetings Address issues of performance, long-term strategy and growth plans Hold regular meetings with bodies connected to the industry Release information as required and in compliance with the Listing Agreement Play an important role in policy formation and business development

RESULTS
Over eight decades of industrial harmony Continued license to operate in communities Employer of choice in several instances to four generations of the same family Citizens of Jamshedpur rated it as the second-best city to live in, in India.