Beruflich Dokumente
Kultur Dokumente
Group 2
PIZZA USA
HIGHLIGHTS
Focus on customer Pizza USA-Sit down and take out service Attributes important for customer As Customer As Employee
Over the past 30 years, fast food companies have spread to every corner of the nation. Fast food is now served at drive-in, stadiums, airports, zoos, schools, universities, cruise ships, trains, airplanes, K-marts 2011 Americans spent more than $134 billion Americans now spend more money on fast food than on higher education, personal computers, computer software, and new cars Fast food calories in the American diet has increased from 3% to 12% over the past 20 years.
FAST FOOD
On any given day in the U. S. about onequarter of the adult population visits a fast food restaurant. During a short amount of time, the fast food industry has helped to transform not only our diets, but also our landscape, economy, workforce, and popular culture.
FOOD INDUSTRY
Every year the food industry spends $33 billion convincing us that we are hungry! The power of suggestion works!
McDonald's Yum
employing 3.7 million people worldwide operating a combined total of 60,000 stores
ATTRIBUTES
Toll free phone number and online ordering with address saving options for faster and accurate delivery in future Proper script and dialogue Fast Delivery Time of Pizza Accurate Delivery of Pizza Electrically heated pizza bag Polite delivery boy
Real time tracking Modern pizza box Pizza saver Pizzas that can only be delivered through ordering Extra napkins and other products with the driver
INPUTS
General Details
PROCESS
Customer Information validation. Checking the availability of the outlets for delivery personals. Generating a bill to the nearest outlet kitchen. Generating a bill to the customer. Contacting the relevant external terminals
STORAGE
Customer details Previous orders Feed backs Outlet information
COMPUTER SYSTEMS
3C server 1.1 GHz Processor. 256MB RAM. 40 GB Hard disk. Keyboard. UNIX Operating System
Implement appropriate ordering methods Accuracy Take out and delivery menu Schedule workers appropriately
Lower Check Averages Limited Parking Space Crowded Pick-up Area Foot Traffic Jams
ISHIKAWA DIAGRAM
fishbone diagrams cause-and-effect diagrams causal diagrams created by Kaor Ishikawa (1968) show the causes of a specific event. Common uses of the Ishikawa diagram are product design and quality defect prevention to identify potential factors causing an overall effect.
POKA-YOKE
Japanese term -mistake-proofing Any mechanism in a lean manufacturing process Helps equipment operator avoid (yokeru) mistakes (poka). To eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur. Concept was formalized, and the term adopted, by Shigeo Shingo as part of the Toyota Production System
CONCLUSION
SCMS COCHIN PGDM BATCH 21