SGDU6093 QUALITY MANAGEMENT IN EDUCATION

LECTURE 7: THE IMPLEMENTATION OF QUALITY MANAGEMENT IN EDUCATION

Prepared by: Dr. ISHAK BIN SIN COLLEGE OF ARTS AND SCIENCES UNIVERSITI UTARA MALAYSIA
1

Question to ponder.
We have studied the quality and TQM concepts. Since the concepts was developed and implemented for profit purposes in industry and business sector, how far the foresaid concepts could be applied in education sector, especially at school level?

Action Top Executive Consultant

1. 2. 3. 4.

TQ IMPLEMENTATION STEPS
Commitment to Total Quality Form Total Quality Steering Committee Team Building Total Quality Training

Preparation
TQ Steering Committee Steering Committee Augmented Planning Steering Committee

5. Create Vision Guiding Principles 6. Set Broad Objectives 7. Communicate and Publicize 8. Identify Strengths and Weaknesses 9. Identify Advocates and Resisters. 10. Identify Baseline Employee Attitudes 11. Identify Baseline Customer Satisfaction 12. Plan Implementation Approach (PDCA) 13. Identify Projects 14. Team Composition 15. Team Training.

Execution

Project Teams

16. Team Activation and Direction (PDCA) 17. Feedback to Steering Committee. 18. Customer Feedback. 19. Employee Feedback.
20. Modify infrastructure as necessary
3

Steering Committee Authorizes

Time

INPUT
Factory A Rubber Wood Processes

OUTPUT Fire Wood

Factory B

Rubber Wood

Processes

Pencil

Factory C

Rubber Wood

Processes

Furniture

Why the products for such factories different?

4

WHAT ARE THE SUITABLE TRANSFORMATIONAL PROCESSES TO GET A CORRECT OUTPUT? TRANSFORMATIONAL PROCESSES OUTPUT

INPUT

New pencil

???

Pencil with fine point

Photographic film

???

Pictures

Soiled laundry

???

Clean laundry

Flower seeds

???

Flowers

Pupils

???

Education / Knowledge
5

Outcome
Transformasional Processes

Output

Workforce Student ability to function in society

Inputs
Suppliers Standard 1 To Form 5/6 University

Client Feedback

The Continuous Improvement Processes in Education

6

Start Preparation
Set objectives Methods of teaching AVA Questions to ask

Execute Teaching
Testing

Correction
OK? Yes Keep Record The End
7

No

Study the cause

INPUT

PROCESS

1. 2. 3. 4. 5. 6. 7. 8.

Sukatan Pelajaran Jadual waktu Buku teks Sumber Pengajaran Bilik darjah. Kaedah Kemahiran guru Pengetahuan murid.

1.Penyediaan Rancangan Pengajaran: Penetapan Objektif, Pemilihan Sumber Pengajaran, Penyediaan Peralatan/Bahan. 2. Periksa keadaan bilik dan Peralatan. 3. Semak kehadiran pelajar. 4. Pengajaran demonstrasi/ Penerangan. 5. Melayan pertanyaan pelajar. 6. Mengajukan soalan kepada Pelajar. 7. Periksa pencapaian pelajar. 8. Beri tugasan.

OUTPUT

Matlamat: 90% murid menjawab Dengan betul.

Periksa dan Uji

Tidak OK? Ya Simpan Rekod

Thank You