Knowledge Management

Mukul Sirohi

Sandeep Kansal

Definition
It

is a process that help organizations identify, select, organize, disseminate and transfer important information and expertise that are part of the organization memory and that typically reside within an organization in an unstructured manner. For any organizations success, knowledge is a form of asset or capital, which must be exchangeable among employees, and it must be able to grow.

IT Context
DATA: Collection of facts, measurements

and statistics.
INFORMATION: Organized and

processed date(Timely and Accurate).

KNOWLEDGE: Contextual, relevant and

actionable information.

Relevant & actionable data DATA

KNOWLEDG E

Processe d

Relevant & actionable INFORMATIO N

Characteristics
Extraordinary

leverage & increasing

returns. Fragmentation, leakage & the need to refresh. Uncertain value. Uncertain value of sharing. Rooted in time.

Intellectual Capital
Also

called intellectual asset.

financial value to

There

is a knowledge.

Difficult

to measure.

Method to assess intellectual capital

Find

the market capitalization of the company. Take the shareholder equity from the balance sheet. Take the difference. This is the knowledge value. If it is negative, then stop.(no value to KM)

Divide

the knowledge value by the shareholder equity. Find the number of employees. Divide the total knowledge value by number of employees. This gives you the knowledge value per employee.

Need for KMS

KMS

refers to the use of modern information technologies to systematize, enhance & expedite intra and inter - firm KM. They are built to help large organization provide a consistent level of customer service. Help in retaining the knowledge of departing employees.

KM System Cycle
Create

knowledge. Capture knowledge. Refine knowledge. Store knowledge. Manage knowledge. Disseminate knowledge.

Create Capture

Knowledge Refine

Disseminat e Store Manage

Components
Communication
o

& Collaboration

Allows users to access needed knowledge to communicate with each other and with experts. o Allows for knowledge solicitation from experts.
Storage
o

& Retrieval

DBMS (for explicit knowledge). o Electronic document management systems (For tacit knowledge).

Knowledge management system implementation

KMS

technology gives rise to integration of collaborative computing, databases and network technology into a single KMS package. includes enterprise knowledge portals and expert locating systems.

These

Question

ELS

Step-1 Knowledge Repository Solution Best Practices Step-2 Answer Step4 Is soln. approvabl e Yes No Go to outside experts No Yes Expert has new soln. ? Yes Is problem =solutio n

NO Step-3 In company subject matter experts

Enterprise Knowledge Portals

It

is reported that individuals may spend as much as 25% of their time looking for information. EKP presents a single access point for a vast body of explicit information, such as project plan, technical specification, training, customer feedback survey data. The portal aggregates each users total information needs: Data, Email, Queries etc.

 Thank

you