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PRESENTATION
Waiting-Line
Models
CONTENTS
♦ CHARACTERISTICS OF A
WAITING-LINE SYSTEM
♦ A BRIEF HISTORY
♦ Waiting Line Terminology
♦ Waiting line systems.
♦ WAITING LINE STRATEGIES
♦ CHARACTERISTICS OF A
WAITING-LINE SYSTEM
♦ Arrival Characteristics
♦ Waiting-Line Characteristics
Service Facility Characteristics
♦ Measuring the Queue’s
Performance
♦ Queuing Costs
You’ve Been There
Before!
‘The other line Thank you for holding.
Hello...are you there?
always moves faster.’
‘If you change lines,
the one you left will
start to move faster
than the one you’re
in.’
© 1995 Corel Corp.
Waiting Line Examples
Situation Arrivals Servers Service
Bank
Process Customers Teller Deposit etc.
Total
expected cost
Minim Cost of providing
um service
total
cost
Negative Cost
of waiting time
to company
Low Optimal High
level of service level of
service level service
Waiting Line
Terminology
♦ Queue: Waiting line
♦ Arrival: 1 person, machine, part,
etc. that arrives and demands
service
♦ Queue discipline: Rules for
determining the order that arrivals
receive service
♦ Channel: Number of waiting lines
♦ Phase: Number of steps in service
Three Parts of a
Queuing System at MR
“X” Car-Wash
Input Characteristics
Input Source
(Population)
Size Arrival
Pattern
Poisson Other
Input Characteristics
Input Source
(Population)
Waiting Line
Length Queue
Discipline
FIFO
Unlimited Limited (FCFS) Random Priority
Service Characteristics
Service
Facility
Configuration
Single Multi-
Channel Channel
Single
Phase
Single-Channel, Single-
Phase System
Service system
Served
Arrivals Queue Servic units
e
facility
A] Multiple Queue
B]Single Queue
C]Take a number
Contd…..