Performance Management

University of Phoenix HCS/451 Team B: Qualisia Clayton and Jocelyn Garcia May 29, 2013

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Objectives
Presentation will include the following:

o Summary of how the scenario might apply to the chosen organization o Information needed and the most appropriate tools for responding to the scenario o Why the process, information, and tools were chosen and how they should contribute to a response o The decision the team made regarding the scenario and how the decision was reached o How any changes resulting from the decisions could be disseminated and implemented in the organization o An explanation of the concept of continuous quality management in the health care industry o Challenges the team faced in this project
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Introduction

Parkland serves as a level one trauma center along with other hospitals in the area such as Baylor and Methodist hospital. Parkland is funded by Dallas County tax payers, hospital reserve funds and private donations.
(National Center for Biotechnology Information , 2011)

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Summary of how the scenario might apply to your chosen organization

Currently Parkland Hospital has an average wait time in the ER around 10 hours depending on current health status. This issue has caused deaths and many loss suits within the organization

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Information needed and the most appropriate tools for responding to the scenario

Patient surveys How long is the process?

Total number of staff at work during peek hours

Staff options
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Common tools used to enhance decision making

Discover the problem within the organization What are some possible solutions to the problem choose the best solution to the problem Is the decision made is working for the problem
(National Center for Biotechnology Information, 2011)

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How to acquire relevant information required for decision making

Deep Research Educational Government Scholar

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Why the process, information, and tools were chosen and how they should contribute to a response

philosophical and structural elements associated with CQI, including: 1. Epidemiological and clinical studies, coupled with insurance payment and medical records data, often referred to as the basis of evidence-based medicine 2. Involvement of the medical staff governance process, including quality assurance, tissue committees, pharmacy and therapeutics committees, and peer review 14 CHAPTER 1 THE GLOBAL EVOLUTION OF CQI 3. Use of risk-adjusted outcome measures 4. Use of cost-effectiveness analysis 5. Use of quality assurance data and techniques and risk management data

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Current and future trends in risk and quality management

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The decision your team made regarding the scenario and how you reached your decision Identify the issue Solve the issue What strategy to come up with to resolve issue Managing the performance

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How any changes resulting from your decisions could be disseminated and implemented in the organization

A drastic change in implementing the regulations of the CAP shows a major improvement Page 12

Challenges that may be encountered in making risk-management and quality-management decisions

Under staff Demand Resources

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An explanation of the concept of continuous quality management in the health care industry

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 What strategies should be adapted to

improve ongoing performance
Interaction between risk/quality management

Enforcing regulation to improve patient quality care

Educating staff Having a great management team

Egerton, Moffeit, Dunklin, 2013) Page 15

Challenges your team faced in this project

Communication Gathering information

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Common problems encountered by your chosen organization type

Current Emergency room wait time ER check in process in long

Old facility Patient satisfaction

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Conclusion
Quality and risk management are apart of all organizations to solve or improve current or future problem within the organization. Many issues within the organization causes the performance to decrease as well as patient satisfaction. Communication between the risk, quality, and management units will increase patient safety and reduced liability effectively
(Dunne,E., 2007)

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Questions

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References
Carroll, R. L. (2009). Risk management handbook for health care organizations (Student ed.). San Francisco, CA: Jossey-Bass.
Sollecito, W. A., & Johnson, J. K. (2013). McLaughlin and Kaluzny's Continuous Quality Improvement in Health Care (4th ed.). Sudbury, MA: Jones and Bartlett. Decision Making . (2011). Retrieved on May 25, 2013 from http://www.ncbi.nlm.nih.gov/pubmed/21140861
Sollecito, W. A., & Johnson, J. K. (2013). McLaughlin and Kaluzny's Continuous Quality Improvement in Health Care (4th ed.). Sudbury, MA: Jones and Bartlett. IntegratedQualityMgmtMode. (2010, November). Retrieved May 29, 2013, from yukonhospitals: http://yukonhospitals.ca/Documents/IntegratedQualityMgmtModel_Nov2010.pdf Egerton, B., Moffeit, M., & Dunklin, R. (2013). Chronic Condition. (A. Stewart, M. Beelman, D. Swanson, Editors, D. Lathrop, Producer, & Dallas Morning News) Retrieved May 16, 2013, from Dallas News: http://res.dallasnews.com/graphics/2013_02/parkland/#day5main

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