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Advertising Principles and Practices

Advertisings Role in Marketing

Questions Well Answer


What is marketing and what are its key concepts? What are the different types of markets, and how do they relate to the marketing process? Who are the key players in marketing? How are agencies organized, and how do they work with their clients?

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Pumas Brand Evolution


What were the key decisions behind Pumas brand strategy? How does Puma communicate its cool brand image? \

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WHAT IS ADVERTISING?

What is marketing?
Traditionally, marketing is the way a product is designed, tested, produced, branded, packaged, priced, distributed, and promoted. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.American Marketing Association
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Key Concepts: The Marketing Concept


Marketing should focus first on identifying the needs and wants of the consumer, rather than building products the consumer may not want. Market-driven companies include Dell, Harley-Davidson, Intel, UPS. Two steps of the marketing concept:
Determine customer needs and wants through research. Develop, manufacture, market, and service goods that fill those needs and wantssolve customers problems.
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Example of Consumer-First Approach


Do you think this is a believable ad? Does it ring true to you? Do you think it works to attract new customers to the Discover card?

Principle: An company that operates with a marketing concept philosophy focuses on satisfying its customers needs and wants.
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Consumer vs. Corporate Focus

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Key Concepts: Exchange


Exchange is the act of trading a product or service for something of value (money) Two types of exchange: economic and communication

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Key Concepts:
Differentiation nad Competitive Advantage
A brands competitive advantage is where its different from its competitors and superior in some way. In marketing, this concept is called differentiation. Areas of differentiation include:
Price Design Performance Distribution Brand image Reliability (Maytags lonely repairman)

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Key Concepts: Added Value


Added value is a marketing or advertising activity that makes the product more valuable, useful or appealing to consumers. Other ways to add value:
More convenient to buy Lower price More useful features Higher quality Status symbol More knowledgeable employees
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Key Concepts: Branding


Branding is the way marketers create a special meaning for a product. Brand image is based on communication and on the consumers personal experiences with the product. Brand Equity refers to the financial value based on the reputation and meaning the brand name has acquired over time.
Principle: Effective branding transforms a product by creating a special meaning based on an emotional connection.

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A Motorcycle is a Motorcycle
But a Harley is Something Different

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Table 2.1
Brand

Most Valued Global Brands


Market Value ($ Billions)
$67 $57

1. Coca-Cola 2. Microsoft 3. IBM 4. General Electric 5. Intel 6. Nokia 7. Toyota 8. Disney

$56
$49 $32 $30 $28 $28 $28 $22

9. McDonalds
10. Mercedes-Benz

Source: Interbrand Group; quoted in Best Global Brands, Business Week, August 7, 2006, p. 54. Reprinted with permission.
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Ivory Soap: Its Pure and it Floats


How did Ivory become one of the most powerful brands of all time? What role did research play in building \ the Ivory brand?

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Types of Markets
A market is a particular type of buyer. Share of market is the percentage of a product categorys total market that buys a particular brand.

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Ads for Four Types of Markets


Which is which?
Consumer Business-to-Business Institutional Channel

How are the four ads different? How are they the same?

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The Marketing Plan


Steps in the Marketing Process 1. Research the consumer marketplace and competitive marketplace and develop a situation analysis or SWOT analysis. 2. Set objectives for the marketing effort. 3. Assess consumer needs and wants, segment the market into groups, target specific markets. 4. Differentiate and position the product relative to the competition. 5. Develop the marketing mix strategy. 6. Evaluate the effectiveness of the strategy.
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The Marketing Plan


Marketing Research Research markets, product categories, consumers, and the competitive situation. Planners need to know as much as they can about the marketplace so they can make informed, insightful strategic decisions. SWOT (Strengths, Weaknesses, Opportunities, Threats) helps managers turn data into insights.
Principle: Marketing research is about more than just the compilation of information; it also produces insights into marketing situations and consumer behavior.
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The Marketing Plan


Key Strategic Decisions Objectivesincreases sales, share of market, or broader distribution Segmenting and targeting
Potential customers constitute the target market. Identifying specific groups within the target market whose needs intersect with the product and its features is segmenting. A target audience is the audience for a marketing communication message. The point of differentiation positions the product within the competitive environment, relative to consumer needs. Positioning is how consumers view the brand relative to others in the category.
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Differentiating and positioning


The Marketing Mix

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The Marketing Mix: Product


Considerations include product design and development, product operation and performance, branding, and physical packaging. Product design, performance, and quality are key to a products success.
Design is important for fashion and clothing items Performance is important for cars and computers Quality is important for upscale brands

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The Marketing Mix: Distribution


The channels used to move a product from manufacturer to buyer. Types of distribution:
Direct marketing to consumer Channel marketing through resellers and retailers

Strategic distribution decisions:


Market coverage strategy Push strategies direct marketing to the consumer Pull strategies direct marketing to resellers

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Push, Pull, and Combination Strategies

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The Marketing Mix: Pricing


Price is based on:
Cost of making and marketing the product and sellers expected profit level Also, based on what the market will bear, competition, economic well-being of customer, value of product, and the consumers ability to gauge the value

Pricing strategies:
Customary pricing (e.g., movie theaters) Psychological pricing for affluent customers

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The Marketing Mix: Marketing Communications


Includes personal selling, advertising, public relations, sales promotion, direct marketing, events and sponsorships, point of sale, packaging Personal sales uses face-to-face contact with customers to create immediate sales
An ad or direct mail piece may invite a potential customer to contact the company and the sales staff follows up on the lead.

Marketing communication is about Big Ideas


Creative concepts that get attention and stick in memory

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Key Players: Marketer


The advertiser or client that is the company or organization who produces and sells the brand. The marketing function is usually handled by a marketing department headed by a VP or director of marketing. Some companies have a product or brand manager who handles marketing and makes all strategic decisions about design, manufacture, and the marketing mix. (e.g., Procter & Gamble).

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Key Players: Suppliers and Vendors


They provide or produce the materials and ingredients that are sold to manufacturers to make products.
This network of suppliers/vendors is the supply chain.

In theory, every member of the supply chain adds value. In practice, every member of the supply chain is a partner in creating the product and marketing the brand.
Ingredient branding acknowledges a suppliers brand as a product feature
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Key Players: Distributors and Retailers


The distribution chain or channel of distribution refers to all the companies who help move a product from manufacturer to buyer.
Wholesalers use personal selling, direct mail, trade papers, and catalogs Retailers try to draw their customers through advertising.

The trade refers to upstream players (suppliers and vendors in the supply chain) and downstream players (companies in distribution chain)

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Key Players: Marketing Partners


Suppliers, distributors, and marketing communication agencies are partners in supporting the brand and maintaining good customer relationships. Affiliate marketing is a partnership in which one company drives customers to another company and may get a commission for doing so.
Amazon.com ebay Barnes & Noble

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How Agencies Work with Clients


Agencies and agency networks (holding companies) Companies have internal advertising departments who act as a liaison between the marketing department and advertising agency(ies).
Also called marketing services

Advertisers may have one agency of record (AOR) or several agencies Agencies offer clients:
Specialized services Objective advice Experienced staffing Management of all advertising activities and personnel
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Table 2.2

Top 10 Agency Networks


Worldwide Revenues ($ millions) $11,376.9 $10,819.6

Marketing Organization 1. Omnicom Group 2. WPP Group 3. Interpublic Group 4. Publicis Groupe 5. Dentsu 6. Havas 7. Aegis Group 8. Hakuhodo DY Holdings 9. aQuantive 10. Asatsu-DK

$6,190.9
$5,872.0 $2,950.7 $1,841.0

$1,825.8
$1,337.0 $442.2 $430.0

Source: Agency Report: Worlds Top 25 Marketing Organizations, Advertising Age, April 30, 2007: S-2.
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Agencies have their own style and philosophy. In these three ads for the Navy, Army, and Air Force, can you perceive a difference in approach, style, and strategy? Which do you think would be most effective in recruiting volunteers?
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Table 2.3
Agency 1. 2. 3.

Top 10 Consolidated Agency Networks


Headquarters Tokyo New York New York New York 06 Revenue (billions) $2.49 $2.13 $2.10 $2.08

Dentsu [Dentsu] McCann Erickson Worldgroup [Interpublic] BBDO Worldwide [Omnicom]

4.
5. 6. 7. 8. 9.

DDB Worldwide Communications


[Omnicom] Ogilvy & Mather Worldwide [WPP] Young & Rubicam Brands [WPP] TBWA Worldwide [Omnicom] JWT (WPP) [WPP] Publicis Worldwide [Publicis]

New York New York New York New York Paris Chicago

$1.71 $1.59 $1.52 $1.50 $1.24 $1.19

10. Leo Burnett [Publicis]

Source: Agency Report: Top Ten Consolidated Agency Networks, Advertising Age, April 30, 2007: S-4.
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Types of Agencies
Full-service Agencies
Offer account management, creative services, media planning, account planning, accounting, traffic, production, and HR

Specialized by:
Function (copy, art, media) Audience (minority, youth) Industry (healthcare, computers, agriculture) Market (minority groups)

Creative Boutiques
Small agencies focused on the creative product

Media-buying Services
Focused on purchasing media for clients
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How Agency Jobs Are Organized


Account Management
Serves as a liaison between the client and agency Three levels: management supervisor, account supervisor, account executive

Account Planning and Research


Acts as the voice of the consumer

Creative Development and Production


People who create and people who inspire Creative directors, copywriters, art directors, producers

Media Planning and Buying


Recommend most efficient means of delivering the message

Internal Agency Services


Traffic, print production, financial services, human resources
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How Agency Are Paid


Commissions
A percentage of the media cost

Fees
Hourly fee or rate plus expenses and travel

Retainers
Amount billed per month based on projected amount of work and hourly rate charged

Performance-based
Based on percentage of sales or marketing budget

Profit-based
Greater risk if campaign doesnt have desired impact

Value Billing
Based on value of creative strategy or ideas
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Accountability
Senior managers want marketing managers to prove that their marketing is effective based on:
Sales increases Percentage share of the market the brand holds Return on Investment (ROI)

Agencies are creating departments to help marketers evaluate the efficiency and effectiveness of their marketing communication budgets.

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Integrated (Holistic) Marketing


Focused on better coordinating all marketing efforts to maximize customer satisfaction All areas of the marketing mix work together to present the brand in a coherent and consistent way. The goal is to manage all the messages delivered by all aspects of the marketing mix to present a consistent brand strategy.

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Emerging Marketing Strategies


Relationship Marketing Permission Marketing Experience Marketing Guerilla Marketing Digital Marketing Viral Marketing Mobile Marketing Social Network Marketing

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Global Marketing
Most countries have local, regional, and international brands requiring international advertising to promote the same brand in several countries. Companies may have several international regional offices and/or a world corporate headquarters. Agencies must adapt with new tools including one language, one budget, and one strategic plan. The choice of an agency for international advertising depends on whether the brand message will be standardized or localized.

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Discussion Questions

Discussion Question 1
Look through the ads in this textbook and find an example of an ad that you think demonstrates the marketing concept and another ad that you think does not represent an effective application of the marketing concept. Compare the two and explain why you evaluated them as you did.
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Discussion Question 2
Coca-Cola is the most recognizable brand in the world. How did the company achieve this distinction? What has the company done in its marketing mix in terms of product, price, distribution, and marketing communications that has created such tremendous brand equity and loyalty? How has advertising aided in building the brand?
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Discussion Question 3
Imagine you are starting a company to manufacture fudge based on your familys old recipe. Consider the following decisions:
Describe the marketing mix you think would be most effective for this company. Describe the marketing communications mix you would recommend for this company. How would you determine the advertising budget for your new fudge company?
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Discussion Question 4
Three-minute debate: This chapter stressed integration of advertising with other components of the marketing mix. A classmate argues that advertising is a small part of the marketing process and relatively unimportant. If you were in marketing management for Kellogg cereals, how would you see advertising supporting the marketing mix? Does advertising add value to each of these functions for Kellogg? Do you think it is a major responsibility for the marketing manager? What would you say either in support or in opposition to your classmates view. Organize into small teams with pairs of teams taking one side or the other. In class, set up a series of 3-minute debates in which each side has half the time to argue its position. Every team of debaters must present new points not covered in the previous teams presentations until there are no arguments left to present. Then the class votes as a group on the winning point of view.
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Copyright 2009 Pearson Education, Inc. Publishing as Prentice Hall

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