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ISO International Organization for Standardization. Founded in 1946. Based at Geneva, Switzerland. ISO is composed of 90 member countries.

ISO 9000

ISO 9000 is a series of standards published in 1987 by ISO Technical Committee, quality management systems. They have been designed to fit any type of organization. Ex: Manufacturing, Financial Services etc. These standards have originated in Manufacturing Now are applied in almost all the industries.


Three standards of ISO 9000 series ISO 9000:2000 QMS - Fundamentals and Vocabulary. ISO 9001:2000 QMS Requirements ISO 9004:2000 QMS Guidelines for performance improvements

There are three versions in ISO 9000. In other words it has been amended according to current industrial and market scenario. 1987 version 1994 version 2000 version

A company that has been certified that it is in conformance with ISO 9001 may state that it is ISO 9001 certified. But, it does not guarantee its products or services, rather, it certifies that formalized business processes are being applied.



This standard has eight clauses SCOPE Normative References Definitions QMS Management Responsibility Resource Management Product or Service Realization Management, Analysis and Improvement

First three clauses Scope, Normative References, and Definitions are for information. Last five clauses QMS, Management Responsibility, Resource Management, Product or Service Realization and Management, Analysis and Improvement are the requirements an organization must meet.

This approach emphasizes on the importance of Understanding and fulfillment of requirements The need to consider processes in terms of value added Obtaining results of process performance and effectiveness Continual improvement of processes based on objective measure

Steps involved Top Management Commitment Appoint Management Representative Awareness Appoint an Implementation Team Training Time Schedule Select Element Owners

Review the present system Write the Documents Install new system Internal Audit Management Review Pre-assessment Registration



It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive.

Create a more efficient, effective operation Increase customer satisfaction and retention Reduce audits Enhance marketing Improve employee motivation, awareness, and morale Promote international trade Increases profit Reduce waste and increases productivity