Follow Health, Safety & Security Procedures

Welcome
This module deals with the following competencies: Follow work policy and procedures for health, safety and security Deal with emergency situations Deal with security situations

Health and Safety

Company occupational health, safety and security procedures protect the safety of you, your colleagues, your customers and anyone else who is involved with your workplace.

Employer responsibilities
Employers are responsible for making sure that the people who work for them, and their customers, are not subject to unnecessary risks. In the workplace it is the employer who has the main responsibility for occupational health, safety and security.

Employee responsibilities
Workers are required to assist their employers with their Health and Safety responsibility. Workers must follow the policies and procedures in the workplace and report any breaches immediately to the appropriate person. It is also important that any suspicious behavior is reported as soon as it is noticed to ensure the security of workers and the workplace itself.

Employee responsibilities (cont.)

Working in a way that ensures personal safety, and the safety of others including colleagues and customers Using safety equipment in accordance with the manufacturers instructions Using all safety equipment when and where required and in a correct manner (such as goggles, masks, gloves, guards)

Employee responsibilities (cont.)

Reporting accidents, injuries, or illness to the appropriate person Reporting any equipment in need of repair

Safe systems of work

Safe work practices will differ according to the actual job you have within the Tourism industry.

Office Safety
There is no single correct posture or arrangement of components that will fit everyone. However, there are basic design goals.

Office Safety (cont.)

Source: http://ergo.human.cornell.edu/dea651/dea6512k/ergo12tips.html

Cabin crew safety

Cabin crew provide health and safety information and guidance to passengers and maintain their compliance with these requirements throughout all phases of the flight from pre-flight to disembarkation.

Cabin Crew Safety (cont.)

Provide and/or demonstrate routine health and safety information and guidance to passengers during different phases of the flight and in different situations, including: pre-flight, taking off, in-flight, during turbulence, abnormal or emergency situations landing and taxiing Tell individual passengers what they should do in an emergency as necessary

Cabin Crew Safety (cont.)

Make sure passengers luggage and belongings are stowed correctly Make sure passengers follow health and safety notices and regulations Ask passengers who are not following health and safety regulations to do so in a polite way that encourages them to co-operate

Cabin Crew Safety (cont.)

Make sure you know your companys policies and procedures for dealing with passengers who do not follow health and safety regulations, including your rights and responsibilities in relation to carrying (or not carrying) passengers who are drunk, disruptive or likely to put the aircraft and others onboard at risk.

Cabin Crew Safety (cont.)

Airlines have the right to refuse to carry passengers with conditions that may worsen or have serious consequences during the flight. If cabin crew suspect before departure that a passenger may be ill, the aircrafts captain will be informed and a decision taken as to whether the passenger is fit to travel, needs medical attention, or presents a danger to other passengers and crew or to the safety of the aircraft.

Airport Safety
This section has been adapted from Personal protective equipment (PPE): High Visibility Clothing for Airport Workers, Health & Safety Executive, and accessed September 2007, available at: http://www.hse.gov.uk/pubns/apis1.htm

Airport Safety (cont.)

At airports there are many potential risks to workers; in particular, the risk of being struck by moving aircraft or airside vehicles. Control measures, such as the design of aircraft stands, roadways and parking areas that physically segregate people from moving aircraft and their support vehicles reduce the risk of accidents.

Airport Safety (cont.)

Certain groups of workers have to work very near to aircraft and vehicles and additional precautions are needed for their safety. Workers whose work involves them spending time in or around aircraft include aircraft marshallers, loaders, baggage handlers, and refuelling engineers.

Airport Safety (cont.)

Wear high visibility (HV) clothing

Airport Safety (cont.)

Falls from height are a significant risk at airports.

 While there are obvious risks in opening aircraft doors from the outside, there are also risks in opening the doors from the inside.

Baggage Handling Safety

This section has been adapted from http://www.osha.gov/SLTC/etools/baggageha ndling/ticket_counter.html and http://www.hse.gov.uk/airtransport/baggage. htm

Baggage Handling Safety (cont.)

Ticket agents generally encounter hazards while working at a computer workstation and while transferring baggage.

Baggage Handling Safety (cont.)

Perform stretching exercises that help loosen and relax your muscles and joints.

Transferring baggage
Transferring baggage to the main conveyor can place your body in an akward position
Take care when bending over to tag or lift baggage Be aware that twisting the torso while lifting puts you at risk of injury Make sure baggage straps do not dangle as they may get caught in the belts or on corners.

Transferring baggage (cont.)

Perform stretching exercises that help loosen and relax the muscles and joints. Avoid repeatedly lifting baggage to a temporary position on the floor and then lifting it again to the main conveyor by tagging baggage while it is in the bagwell. Get help from another person or use a lifting aid when handling heavy baggage

Baggage handling
Politely ask passengers to place baggage in the bagwell so that you do not have to bend over the counter to retrieve it Tag heavy baggage to create awareness of actually bag weight

Cargo Officer safe work procedures

Agents who work in the baggage make-up room spend long hours on their feet. They must move baggage from conveyors to carts and baggage containers for transport to the plane. Conditions in the make-up room can be particularly stressful during peak times when baggage flow rates are at their highest.

Cargo Officer Safety (cont.)

Safe work procedures can help reduce or eliminate make-up room injuries when using the following baggage sorting systems.

Good lifting technique

This section has been adapted from: Getting to grips with manual handling: A short guide, HSE, Accessed September 2007, available at: www.hse.gov.uk/pubns/indg143.pdf

Hazard management
Hazard management is the identification of hazards in the workplace that pose a potential threat and the implementation of steps to eliminate those hazards. Hazards include: Chemical Physical and Psychological hazards