MANAGEMENT REVIEW

Company Name Date

By Whomever
1

 Opening

AGENDA
- Purpose / Perspective / Types of Actions

Quality Policy & QMS Model Results of System Audit

Customer Feedback
Process Performance Product Conformance Status of Preventive & Corrective Actions

(Including Customer Complaints)

Follow-Up Previous Management Reviews

Planned Changes to QMS

Improvement Recommendations
Oct 21, 2003 Management Review

Opening / Purpose
Top Management is to review the

Quality Management System at planned intervals sufficient to ensure its continuing suitability, adequacy and effectiveness Assess opportunities for improvement and the need for changes, including the Quality Policy and Quality Objectives
ISO 9001:2000 requirements
Oct 21, 2003 Management Review

Perspective
Quality Management System Requirements

ISO-9001 Meet Intent

Establish / Define Quality Manual and Procedures

Initiate Continuous Improvement Activity Determine Effectiveness Internal Audit Corrective & Preventive Action Management Review

Implement & Improve Quality System

Oct 21, 2003

Management Review

Types of Actions
Management Directives Actions that make new and/or temporary assignment of responsibilities to designated personnel and/or functions under the auspices of Top Management (New Practices) Actions that reinforce already assigned responsibilities and authorities to personnel and/or functions (Re-enforce Practices) Directives will be followed-up by the ISO Management Representative and reported during next Management Review
Oct 21, 2003 Management Review

Types of Actions
CAR/PAR Actions
Corrective Actions that involve

changing processes and/or documented procedures to eliminate causes to known nonconformances

Preventive Actions that involve

changing processes and/or documented procedures to eliminate the causes of potential nonconformities in order to prevent their occurrence
Oct 21, 2003 Management Review

Quality Policy
Your QP Here

Oct 21, 2003

Management Review

QSM Model

Oct 21, 2003

Management Review

Audit of Quality Management System Results & Evaluation

4 Quality Management System 4.2.3 Control of Documents
Requirement
Approval of Documents for adequacy prior to issue Concern (1) QP 630 indicates a tag system for Tooling Maintenance, but is label/sticker system QP 710 states Quality Manager initiates Product Quality Plan, while QP 760 & QP 824 call it a Quality Control Plan QP 423 states that a Doc. & Data Change Request controls changes, but observed QP 710 was revised 3/24/2003, while DDCR was issued 3/31/2003 & approved 4/3/2003
Oct 21, 2003 Management Review

Findings May 7, 2003

Customer Feedback

Oct 21, 2003

Management Review

10

Process Performance

Oct 21, 2003

Management Review

11

Product Conformance

Oct 21, 2003

Management Review

12

Status of Corrective & Preventive Actions

Oct 21, 2003

Management Review

13

Follow-Up Previous

Management Reviews
As indicated in the Registrars finding, Management Team Meetings have been held which included quality system issues, but the Management Review requirements of 2000 have not been fully incorporated.
Management Team Meetings
Management Reviews

Corrected with this MR

Oct 21, 2003 Management Review

14

Planned Changes to QMS

Oct 21, 2003

Management Review

15

QMS Improvement Recommendations

Oct 21, 2003

Management Review

16

Suitability & Effectiveness

Is it the consensus of Top Management that the current Quality System as presented during this Management Review has been found effective, and with the incorporation of the established Management Actions and/or Directives shall be suitable for ensuring compliance to ISO 9001 requirements and Our Quality Policy and Objectives?

Oct 21, 2003

Management Review

17