Beruflich Dokumente
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Spectrum of Change
Automation
Rationalization of procedures Reengineering
Paradigm shift
Automation
refers to computerizing processes to speed up the existing tasks. improves efficiency and effectiveness.
Rationalization of Procedures
refers to streamlining of standard operating procedures, eliminating obvious bottlenecks, so that automation makes operating procedures more efficient. improves efficiency and effectiveness.
Paradigm Shift
refers to a more radical form of change where the nature of business and the nature of the organization is questioned. improves strategic standing of the organization.
Key Words
Fundamental
Why do we do what we do? Ignore what is and concentrate on what should be.
Business reinvention vs. business improvement
Radical
Key Words
Dramatic
Companies in deep trouble. Companies that see trouble coming. Companies that are in peak condition.
Business Process
a collection of activities that takes one or more kinds of inputs and creates an output that is of value to a customer.
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BPR is Not?
BPR may sometimes be mistaken for the following five tools: 1. Automation is an automatic, as opposed to human, operation or control of a process, equipment or a system; or the techniques and equipment used to achieve this. Automation is most often applied to computer (or at least electronic) control of a manufacturing process. 2. Downsizing is the reduction of expenditures in order to become financial stable. Those expenditures could include but are not limited to: the total number of employees at a company, retirements, or spin-off companies.
BPR is Not?
3. Outsourcing involves paying another company to provide the services a company might otherwise have employed its own staff to perform. Outsourcing is readily seen in the software development sector.
4. Continuous improvement emphasizes small and measurable refinements to an organization's current processes and systems. Continuous improvements origins were derived from total quality management (TQM) and Six Sigma.
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Continuous Improvement
Incremental Existing process Bottom-up Narrow, within functions Moderate Statistical control Cultural
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What is a Process?
A specific ordering of work activities across time and space, with a beginning, an end, and clearly identified inputs and outputs: a structure for action.
Why Reengineer?
Customers
Demanding Sophistication Changing Needs
Competition
Local Global
Customer Demands
expect us to know everything to make the right decisions to do it right now to do it with less resources to make no mistakes expect to be fully informed
Why Reengineer?
Competition
Local Global
Change
Technology Customer Preferences
WHY ?
Integrate people, technology, & organizational culture To Respond to rapidly changing technical & business environment and customers needs to achieve Big performance gains
Performance
BPR seeks improvements of
Cost Quality Service Speed
Version Management
For different versions of a business process or data flow some mandatory information must be on the flowchart.
Name of the business process Unique number of the business process Revision number Date of last change Author Page number with total pages
The Cs related to
Organization Re-engineering Projects
The 3Cs of organization Reengineering: - Customers The 4Cs of effective teams: - Commitment
- Competition
- Change
- Cooperation - Communication
- Contribution
Key Steps
Select The Process & Appoint Process Team
Understand The Current Process Develop & Communicate Vision Of Improved Process Identify Action Plan Execute Plan
1.
Use of Consultants
Used to generate internal capacity Appropriate when a implementation is needed quickly Ensure that adequate consultation is sought from staff so that the initiative is organizationled and not consultant-driven Control should never be handed over to the consultant
2.
Set business and customer measurements Understand customers expectations from the process (staff including process team)
2.
3.
3.
Communicate with all employees so that they are aware of the vision of the future Always provide information on the progress of the BPR initiative - good and bad.
Demonstrate assurance that the BPR initiative is both necessary and properly managed
3.
Promote individual development by indicating options that are available Indicate actions required and those responsible Tackle any actions that need resolution
5. Execute Plan
Qualify/certify the process Perform periodic qualification reviews Define and eliminate process problems Evaluate the change impact on the business and on customers Benchmark the process Provide advanced team training
Benefits From IT
Assists the Implementation of Business Processes
Enables Product & Service Innovations Improve Operational Efficiency Coordinate Vendors & Customers in the Process Chain
BPR Challenges
Summary
Reengineering is a fundamental rethinking and redesign of business processes to achieve dramatic improvements BPR has emerged from key management traditions such as scientific management and systems thinking Rules and symbols play an integral part of all BPR initiatives Dont assume anything - remember BPR is fundamental rethinking of business processes