CHAPTER 14

Effective HRM Communications

DeCenzo and Robbins HRM 7th Edition

CHAPTER 14 TOPICS:
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: Communication and HRM Legally required communications Purpose of HRM communications Corporate culture and communications CEO and communications Effective communications programs Employee handbook purpose Employee handbook contents Communication methods Suggestion programs
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1: COMMUNICATIONS AND HRM

How do you find out about what happens at work? BULLETIN BOARD NEWSLETTER GOSSIP ?????
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1: COMUNICATIONS AND HRM

What HR functions are involved? All of them?
Recruiting Orientation Rewarding AND.

DeCenzo and Robbins HRM 7th Edition

1: COMMUNICATIONS AND HRM

Compensation Motivation Change Health and safety Benefits

DeCenzo and Robbins HRM 7th Edition

1: COMMUNICATIONS AND HRM

Common thread Global competitiveness Stress management for change Enhance diversity

DeCenzo and Robbins HRM 7th Edition

2: LEGALLY REQUIRED COMMUNICATIONS

OSHA: Hazard Communications Standard ERISA: Summary Plan Description WARN: Plant closing

DeCenzo and Robbins HRM 7th Edition

3: PURPOSE OF HRM COMMUNICATIONS

Keep employees informed Tool to bring about positive change Influence culture

DeCenzo and Robbins HRM 7th Edition

4: CORPORATE CULTURE AND COMMUNICATIONS

Communication affects culture Can build trust and commitment, loyalty Accurate Free-flowing Timely OR, the reverse
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5: CEO AND COMMUNICATIONS

Vision Top management must provide backing, support, endorsement for communications Give and receive information
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6: EFFECTIVE COMMUNICATIONS
Top management commitment Effective upward communication Determining what to communicate Allowing for feedback Information sources
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6: EFFECTIVE UPWARD COMMUNICATION

Employees are closest to the work Know what is really going on Know how changes will affect workers Empowerment Decision making
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6: DETERMINING WHAT TO COMMUNICATE

Filter out irrelevant
What if ???
Need to know Ethical issues

So what ???
Overload of useless information Feel left out

Include important
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6: ALLOW FOR FEEDBACK

Dont ASSUME Need to know if goals are met Involvement of employees

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6: MULTIPLE INFORMATION SOURCES

Employees Immediate supervisors HR experts

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7: EMPLOYEE HANDBOOK PURPOSE

Employee
Information central source Commitment, security Direction

Employer
Committed workforce Recruit Educate, inform, and guide employees
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7: TO ACHIEVE THAT PURPOSE

AN EMPLOYEE HANDBOOK SHOULD BE Well organized Clearly written Legally limited

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8: EMPLOYEE HANDBOOK CONTENTS

Introductory comments What you should know Your benefits Your responsibilities and safety procedures
DeCenzo and Robbins HRM 7th Edition

See Exhibit 14-4

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Exhibit 14-4: Sample Employee Handbook Table of Contents

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8: INTRODUCTORY COMMENTS
Greetings Welcome Valuable to the company Tone setting, culture statement Performance, role expectations
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8: WHAT YOU SHOULD KNOW

Rules and policies
Attendance, work hours Lunch hours Lay off practices Performance appraisal issues

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8: YOUR BENEFITS
Membership-based Keep morale high Costs Eligibility

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8: RESPONSIBILITIES AND PROCEDURES

Safety Personal conduct Reporting accidents Compliance requirements

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9: COMMUNICATION METHODS
Employee handbook Bulletin board Company newsletter Company-wide meetings Digital Media AND.

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9: COMMUNICATION METHODS
FOR OFFSITE EMPLOYEES
Facsimile machines Emails Internet Phone

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10: UPWARD COMMUNICATIONS

Complaint procedure

Suggestion programs

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10: COMPLAINT PROCEDURE

Question company actions Appropriate behaviors Unions
Grievance procedure Collective bargaining process
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10: COMPLAINT PROCEDURE STEPS

1. Employeesupervisor 2. Employeeemployer relations 3. Employeedepartment head 4. Employeepresident
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10: SUGGESTION PROGRAMS

Tell management what is right (and wrong) Management action Response necessary AND.

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10: SUGGESTION PROGRAMS PROVIDE

Financial awards IMRPOSHARE Continuous improvement Employee involvement

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REVIEW CHAPTER 14
Remember these terms?
Employee handbook Summary Plan Description Bulletin board Feedback CEO role
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QUICK: REVIEW CHAPTER 14

ANSWER THESE QUESTIONS ON A SHEET OF PAPER.
1. THE MOST IMPORTANT THING WE DID IN CLASS TODAY _______. 2. I STILL HAVE QUESTIONS ABOUT___. 3. THE BEST THING ABOUT CLASS TODAY WAS _______________. 4. DONT DO ____________ ANYMORE.
TURN THEM IN, PLEASE. NO NAMES. WELL TALK NEXT CLASS SESSION
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PREVIEW: CHAPTER 15
Find an employee who is/has been a labor union member. Ask him/her to tell you a story about why the union is a good thing. Ask him/her to tell you a story about why the union is a bad thing.
Write up their responses for 1 extra point on your final grade.
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Exhibit 14-1: Components of Effective HRM Communication

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Exhibit 14-2: A Sample Employee Handbook Disclaimer

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Exhibit 14-3: Suggestions for an Employee Handbook

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Exhibit 14.6: A Sample Complaint Procedure in a Nonunionized Work Environment

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