APC Tech Forum_Dec 2012

By APC Service Team

Objective
SRC5,6 & 10 KVA Common Issues

BR1000G-IN and BR1500G-IN Fault Codes and Common Issues

NPF Discussion Defective Service Tag DOA Failures

Schneider Electric

SRC5000, 6000 and 10000UXI Failures

We have noticed the following common issue in these models:
010 DC Bus OverV 016 DC Bus Low 008 Charger Fail

Let us look at these issue in detail and corrective action for the same.

Schneider Electric

010 DC Bus OverV

The following Environmental issues can cause this fault:
1. Inductive load 2. Inverter is short with utility (by external manual bypass switch). 3. Generator Abnormal frequency and voltage input to the UPS

The following UPS Internal fault:

1. Wrong feedback circuit for bus voltage 2. Wrong detection circuit for bus voltage

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Contd.,
Troubleshooting:
If you notice the above mentioned fault in the field, please do the following: Check the load and ensure that the load is normal Check the Generator output frequency and voltage if available, and ensure that the Genset frequency is between 4753 Hz and ensure that the frequency is not varying abnormally

If the 010 DC Bus OverV fault clears after your restart the UPS, then upgrade the UPS firmware. Please contact your Regional APC tech specialist for the same.

Schneider Electric

016 DC Bus Low

The fault is generated due to the following reasons:
1. PFC/DC-DC circuit is fail 2. Feedback circuit for BUS voltage is fail

Restart the UPS and see if the fault clears. If the fault does not clear, then replace the unit and mention the fault code on the defective service tag.

Schneider Electric

008 Charger Fail

This fault is generated due to Charger circuit failure. Please ensure that there is no third party external charger is connected to the unit. If it is connected, remove it and restart to see if the unit is working without fault. If the fault does not clear, then it indicates that there is an issue with the charger circuit.

Schneider Electric

Quick Quiz
SRC6000UXI is connected to 16 numbers of 12 Vdc, 65 AH batteries. What is the total external battery AH that needs to be set on the SRC6000UXI display?

Schneider Electric

BR1000G-IN and BR1500G-IN Fault Codes and Common Issues

APC is noticing a lot of NPFs in these models. We have provided three refresher training on these models. We hope all of our FSEs are familiar with these models. If you have any doubts, please clarify all your queries regarding these products. Let us look at the common fault codes of these models.

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NEW Master and Controlled outlets

To conserve electricity, when the device connected to Master Outlet goes into Sleep or Standby mode, or turns Off, the Controlled by Master device(s) will shut down as well, saving electricity.

Connect a master device, such as a desktop computer or audio/visual receiver to the Master outlet. Connect peripheral devices such as a printer, speakers, or a scanner to the Controlled by Master outlets.
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Operation
Display interface:
On Line Power-Saving Load Capacity

On Battery Replace Battery Mute System Faults In & Out Automatic Voltage Regulation

Battery Charge

Overload Event

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Operation
Automatic Voltage Regulation (AVR):
AVR compensates for excessively high or low input voltages, without using battery power.

When the AVR symbol is illuminated, the unit is either in Boost or Trim mode.

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Operation
Modes of operation:
Press DISPLAY to scroll through display screens. Online Mode
Input Voltage

On Battery Mode
Estimated runtime in minutes
Power Event Counter Output Voltage Input Voltage Load in Watts Load in % Output Frequency

Counter Estimated run time Load in Watts Load in % Output Voltage Output Frequency

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Configuration
Power-Saving Master & Controlled outlets:
Configure Back-UPS to recognize a Master device and Controlled peripherals. Enable the Power-Saving feature: Press and hold MUTE and DISPLAY simultaneously for two seconds. Unit will beep to indicate that the feature is enabled. Disable the Power-Saving feature: Press and hold MUTE and DISPLAY simultaneously for two seconds Unit will beep to indicate that the feature is disabled.

Setting the Threshold: 1. Ensure your computer is plugged into the Master outlet. 2. Put your computer into Sleep or Standby mode, or turn it OFF. 3. Press DISPLAY and MUTE simultaneously for six seconds, until the leaf icon flashes three times and the unit beeps three times. 4. Back-UPS will now recognize the threshold level of the Master device and save it as the new threshold setting.

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Configuration-Power Saving Display

The display interface can be configured to be continuously illuminated, or to save energy, it can be configured to clear out after a period of inactivity.

1. Full Time Mode: Press and hold DISPLAY for two seconds. The display will illuminate and the Back-UPS will beep to confirm the Full-Time mode. 2. Power-Saving Mode: Press and hold DISPLAY for two seconds. The display will go dark and the Back-UPS will beep to confirm the Power-Saving mode. While in Power-Saving Mode, the display will illuminate if a button is pressed, it then goes dark after 60 seconds of no activity.

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Configuration
Adjusting UPS sensitivity:

Adjust sensitivity of the UPS to control when it will switch to battery power.
1. Ensure the unit is connected to utility power, but is OFF. 2. Press and hold the POWER button for six seconds. 3. LOAD CAPACITY bar will flash on and off, indicating that the unit is in programming mode. 4. Press POWER again to rotate through the menu options. 5. Stop at selected sensitivity. The unit will beep to confirm the selection.

Video URL: http://jpaa-en.apc.com/app/answers/detail/a_id/10934/

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Warnings & Faults

Warnings:
ON LINE overload condition

Backup battery overload condition

ON LINE mode, and there is a bad battery

The battery charge is low

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Warnings & Faults

System Faults:
Back-UPS may display the following fault messages:

F01 F02 F03

On-Battery Overload On-Battery Output Short On-Battery Xcap Overload Clamp Short Charge Fault Relay Welding Temperature Fan Fault Internal Fault
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Contact APC Technical Support.

F04 F05 F06 F07 F08 F09

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Function Buttons

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BR24BPG-IN External Battery Pack

A single BR24BPG-IN can be connected to BR1000G-IN and BR1500G-IN for longer backup.

BR24BPG-IN has got 4 numbers of 12 Vdc, 9AH batteries.

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Backup time chart

BR1000G-IN

BR1500G-IN : Curve A BR1500G-IN + BR24BPG-IN : Curve B

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NPF Discussion
Smart UPS NPFs are a big concern for the Company. We are incurring huge cost on Smart UPSs which are becoming NPFs at our repair center. Please discuss any issues with APC regional tech specialist and clarify the issue before replacing any units which are more than 5 KVA. Please ensure to fill the Defective Service Tags with actual fault so that NPFs can be avoided with the respect the fault code.

Schneider Electric

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DOA Failures
We request you to get an email approval from your RTS if you notice any DOA failures of above 5 KVA UPSs in the field. You can discuss the issue over the phone with RTS, and get an email approval from RTS before replacing the unit.

Schneider Electric

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Burnt cases-Process to Follow

Your FSE needs to contact APC Regional Tech Specialist for any burnt cases which need approval for warranty replacement. Collect all the required details(but not limited to)such as FSR, Any Site abnormalities, Pictures of the Site, Pictures of the damaged UPS and the following Excel file details. Send an email to your APC Regional Tech Specialist with your justification along with all the above-mentioned details if the case requires approval for warranty replacement Email Subject line should be "<Service Request Number>_<CITY OF THE CUSTOMER LOCATION>_<ASP CODE WHO ATTENDED THE CALL>" -This email subject line will help us to easily navigate the cases. -Note: Please keep your region's Service Manager and Call Coordinator email addresses in CC while sending an email to the regional tech specialist. -Please make sure that the Customers are informed about the developments during approval process. We will review the case and contact you in case if we require any additional details to assess the failure.
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THANK YOU

Schneider Electric

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