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Unit 1 Nature Of Communication

Concept Methods of communication Stages in the process of communication Barriers to communication Principles of effective communication Impact of Information Technology on communication

Meaning and Concept of Communication

Came from the latin word COMMUNICARE Communication is a process that allows organisms to exchange information by several methods. Communication requires that all parties understand a common language that is exchanged with each other. There are auditory means, such as speaking, singing and sometimes tone of voice, and nonverbal, physical means, such as body language, sign language, paralanguage, touch, eye contact, or the use of writing.

Ingredients of Communication
Senders intended Message

DECODING
Encoding Medium Mode Of transmittal Receiver interpreting

Note Feedback

Key Elements
Participants Medium or common language Transmission of the information Decoding or Understanding

Notes
The persons who are communicating have to be in touch with each other. Both parties to communication must share a common language or means of communication The message has to be imparted clearly The message has to be received properly, understood and interpreted.

A MODEL OF THE COMMUNICATION PROCESS


Sender Thinking Encoding Transmitting

Receiver Perceiving Decoding

Understanding

Features of Communication

Meaning Based: one should be clear headed about what one wants to say. Conventional: (which is accepted by most of the people in particular society & often
follows a way of thinking/custom belonging to past.)

Interactional: there should be open channel of communication between people Appropriate: the style of conversation depends on the factors like-age, rank and
status of the participants

Structured: look into the pattern of


of words.

information- structuring or logical organization

Barriers to Communication
Anything that obstructs free flow of communication is refered to as barrier to communication

Physical (time, environment, comfort, needs, physical medium) Cultural (ethnic, religious, and social differences) Perceptional (viewing what is said from your own mindset) Motivational (mental inertia) Experiential (lack of similar experience) Emotional (personal feelings at the moment) Linguistic (different languages or vocabulary) Non-verbal (non-word messages) Competition (noise, doing other things besides listening) Words (we assign a meaning to a word often because of culture. Example: Police) Gestures (misunderstood gestures are a major barrier see discussion on nonverbal language)

Variations in language accent, dialect Slang - jargon - colloquialism

Barriers to Communication
Miscommunication can occur at three levels:
Transmitter/ sender Medium Receiver

Some of the major barriers and ways to overcome them are :


Wrong choice of medium Semantic Barriers Different SocioComprehensions Psychological of Reality Barriers Abstracting Slanting Inferring Try to be accomodating as others can pick details. Be objective in your observations & assessments Base your inferences on verifiable facts 1. Attitudes & opinions 2. Emotions 3. Closed mind set 4. Status conciousness 5. Source of communication 6. Inattentiveness 7. Faulty transmission 8. Poor Retension 9. Unsolicited communication Gender Barriers

Physical Barriers

Cultural Barriers

An unsuitable medium-(oral, written visual, oral visual, etc) is the biggest barrier to communication Each Communication must be transmitted through an appropriate medium.

1. Interpretation of Words 2. Bypassed Noise Time and instructions distance 3. Denotations & cannotations
1. Use similar These Words barriers 2. Clarify the need just shades or little care nuances to 3. Use words with overcome positive
cannotations

These barriers need just little care to overcome