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Provide training
Any company, which has been actively engaged in moving towards TQM in the past few years, knows how important education and training are. The concepts, methods and tools for modern quality management are new for most members of the company -- managers, professionals and workforce. The investment in education and training is high, but the rewards are great.
Report progress
Importance here is on the progress expected and the actual progress achieved. Necessary actions to improve the status can be initiated to reduce the variance. Information on the progress also provides the management the confidence on the Improvement activity and further support if required
Give recognition
Recognition is a means of providing morale to both those involved in the improvement activity and all others in an organization. This is an important activity to be done by the management as improvements provide a change for betterment resulting in savings to the company and at times, the improvements are made possible against lot of criticisms. Recognition rejuvenates the spirits and makes it possible for improvement areas in other spheres.
Communicate result
Lesson learnt during the improvement process requires to be shared to create an awareness of the approach taken and the possibility to learn and improve further. It also provides an outlook for people in other areas to the basis for triggering similar improvements in their areas.
Actions taken in the above steps shall involve the people and sustaining their involvement in improvement activity is a must to achieve the long-term organizational goals and to remain competitive. Jurans approach is very many people oriented and it places a strong emphasis upon teamwork and a project based approach.
Maintain momentum by making annual improvement part of the regular process of the company