BENGALURU

Namma Metro (Our metro), also known as Bengaluru Metro, is a rapid transit rail system for the city of Bengaluru, Karnataka, India. The agency responsible for its implementation is the Bangalore Metro Rail Corporation Ltd (BMRCL). The first stretch between Baiyyappanahalli and M.G. Road was inaugurated on October 20, 2011.

1. 2. 3. 4. 5. 6. 7. 8.

Rolling stock. Power supply. Signaling & Communication. Parking. Safety. Fare. Ticketing. Timings.

 To

study customers satisfaction with regard to time line. To study customers perception towards fares. To study about the facilities provided. To study the impact of metro in the common environment.

SI . No: 1 2 3

Respondents Below 25 years 25 - 35 years Above 35 years Total

No. of responses Percentage (%) 27 14 9 50 54 28 18 100

Here, 54% of respondents travelling in metro belong to the age group below 25 years. The group consists of students, employees of IT firms and employees of various firms. The remaining 28% of respondents who belong to an age group between 25- 35 are professionals and business men. And 18% of respondents belong to an age group above 35 years Thus we can draw an inference that the majority of people travelling in metro are students and workers of IT professional.

No. of Responses
Below 25 years
25-35 years Above 35 years

SI . No.

Respondents

No. of responses

Percentage (%)

1 2 3

Professionals Students Others Total

19 18 13 50

38 36 26 100

 From the above graph 38%

of respondents travelling in metro are professionals. And 36% of respondents who travel in metro are students and remaining 26% of respondents travelling are metro are business men, retired workers, house wife etc..,
The reason for majority of

Professional s Students Others

professionals and students to travel in metro is that it saves time, reduces cost and helps travelers to reached desired destination without any delay.

Route travelled MG Road to Indiranagar MG Road to Ulsoor MG Road to Byapanahalli Ulsoor to Byapanahalli Never travelled Not a daily traveller

No. of responses 19 1 14 1 6 9 50

Percentage % 38% 2% 28% 2% 12% 18% 100%

TOTAL

As observed majority of the people are travelling from M.G road to indiranagar, byapanahalli through Namma metro, because many IT and MNCs are located in that location and travelers find convenient travelling.

Not a daily traveller 18% Never travelle d 12%

MG Road to Indirana gar 38%

Ulsoor to Byapan ahalli 2%

MG Road to Byapan ahalli 28%

MG Road to Ulsoor 2%

SI No.

Responses

No. of respondents

Percentage (%)

1
2

Yes
No Total

42
8 50

84
16 100

From the above graph its clear that out of 50 respondents 42 people say that they have travelled in Namma metro i.e. 84% of people have travelled in namma metro. And the rest 8 people say they have not yet travelled in namma metro i.e. 16% of people have not travelled in namma metro. Thus we can conclude that many people have travelled in metro.

No. of respondents

16% Yes No 84%

SI No. 1 2

Responses Daily 2 3 times a week

No. of respondents 13 11

Percentage(%) 26 22

3
4

10-12 times a month

Once or twice a month Total

8
18 50

16
36 100

26% of respondents say they travel daily. 36% of respondents say they travel once or twice in a month. 22% of respondents say they travel 2-3 times a month. 16% respondents say they travel 10-12 times a month.

No. of responses
Daily 2-3 times a week 10-12 times a month Once or twice a month

36% 16%

26%

22%

Sl.no

Responses

No. of responses

Percentage %

1 2 3

Often Occasionally Never Total

32 15 3 50

64% 30% 6% 100%

64% of respondents say they always reach the destination on time. 30% of respondents say they occasionally reach the destination on time. 6% say that they never reach the destination on time. Thus we conclude that the maximum people reach their destination on time.
30% 6%

Respones

Often Occassion ally Never

64%

Vehicles Two wheeler Four wheeler Bus Auto

No of respondents 21 3 15 1

Percentage % 42% 6% 30% 2%

TOTAL

50

100%

responses
Two wheeler Bus

Four wheeler Auto

From the observation we found that many people were using Two wheeler and bus to travel before namma metro was introduced.

3%

38%

52%

7%

Vehicles

50-150

150-250

250-350

350-450

450 & above

4 wheeler 2 wheeler 4

1 3 6 4

1 4

Auto
Bus 11

1
3 1

chart

4 wheelers 2 wheelers auto buses

SL.NO 1 2

RESPONSES YES NO TOTAL

NO.OF RESPONDENTS 24 26 50

PER.% 48 52 100

chart

AMONG THE TWO OPTIONS i.e. YES AND NO, WE COME TO KNOW THAT 48% HAVE AGREED THAT SECURITY CHECKING IS TIME CONSUMING AND FEEL HESITANT AND DONOT WANT TO WASTE TIME IN IT DURING THEIR PEAK OF BUSY SCHEDULE. THEY MAY ALSO COMMENT THAT SECURITY CHECKING IS NOT DONE IN BUSES, EVEN THOUGH IT IS A REGULAR AND MOST CROWDED MEANS OF TRANSPORT AND YET EVERYTHING IS FINE TO THE FATE. HENCE IT IS ALSO NOT REQUIRED IN METRO, AFTERALL THERE ARE SECURITY CAMERAS ALWAYS UNDER SURVEILLANCE. THE REST 52% OF THE RESPONDENTS FEEL THAT SECURITY CHECKING IS NECESSARY TO AVOID MISHAPPENINGS LIKE ROBERRY, PICKPOCKETS, TERRORISM ATTACKS etc. THIS IS WHY TRAVELLING IN METRO IS TAGGED AS THE SAFEST MEANS OF PUBLIC TRANSPORT AMONG ALL.

Yes

No

48% 52%

SL.NO

RESPONSES

NO.OF RESPONDENTS

PER.%

YES

39

78

NO

11

22

TOTAL

50

100

chart

HERE, 78% OF RESPONDENTS FEEL THAT TRAVELLING IN METRO IS SAFE. THE TAG OF SAFETY ALIGNED WITH METRO IS PARTLY CONTRIBUTED BY THE ABOVE CRITERIA OF FOLLOWING SECURITY CHECK SYSTEM. SINCE, THE METRO RUNS ON RAILS EXCLUSIVELY AND DOES NOT FACE ANY HURDLES FROM OTHER VEHICLES CREATING TRAFFIC JAMS OR ACCIDENTS, THE SAFETY LEVEL IS INCREASED. THE REST 22% FEEL THAT STILL IT IS NOT SAFE INCASE OF EVENTS SUCH AS SUDDEN BREAKDOWN OF METRO IN THE MIDDLE OF THE TRAVEL WHERE THERE ARE NO OTHER ACCESS TO ALTERNATIVE TRANSPORT MODES OR MEETING WITH ACCIDENT DUE TO OTHER METROS IN-LINE AND NO TIME COORDINATION WHICH MAY RESULT IN DISASTER.

Yes

No

SL.NO

REPONSES

NO.OF RESPONDENTS

PER.%

1
2 3 4

EXCELLENT
GOOD SATISFACTORY UNSATISFACTORY

9
17 11 13

18
34 22 26

TOTAL

50

100

chart

HERE THE RATINGS ARE QUALITATIVE WHERE GOOD HAS RECEIVED THE MAXIMUM VOTE i.e.34% AND SURPRISINGLY UNSATISFACTORY HAS ALSO MADE ITS PRESENCE BEING FELT AT 26% EXCEEDING SATISFACTORY FROM 22% AND EXCELLENT HAS GOT THE LEAST RATING OF 18%. METRO FEEDERS ARE THE BUSES WHICH GO ALONG MANY AREAS AND PICK UP PASSENGERS THOSE WHO WANT TO TRAVEL IN METRO. SINCE, THE METRO IS SITUATED ONLY IN FEW MAJOR PLACES, PEOPLE FROM OTHER AREAS WHO ARE INACCESSIBLE TO METRO DIRECTLY ARE PROVIDED WITH THE SERVICE OF THESE BUSES WHICH ACT AS FEEDERS TO METRO. THIS IS TO ENCOURAGE PEOPLE TO CHOOSE METRO AND HAVE FLEXIBLE ACCESS TO IT THOUGH BEING DISTANCED FROM IT. IT IS ONE OF THE PROMOTIONAL TOOL AND ADDS TO WELFARE OF PUBLIC NOW, PEOPLE WHO HAVE AVAILED THE SERVICES OF METRO FEEDERS REGULARLY AND UNINTERRUPTEDLY HAVE COMMENTED GOOD ON IT. EQUALLY THE ONES WHO HAVE NOT AVAILED ITS SERVICES OR ARE YET UNAWARE OF IT OR HAD EXPECTED BUT NOT RECEIVED ITS SERVICES HAVE COMMENTED TO BE UNSATISFACTORY. THE EXCELLENT AND SATISFACTORY PARAMETERS ALSO HAVE SIGNIFICANCE WHICH MAKES THE CONCLUSION ABOUT METRO FEEDERS TENDING TO BE FAVOURABLE,WHICH MEANS IT IS USEFUL AND ARE PERFORMING ITS SERVICES AS EXPECTED.

excellent good satisfactor y unsatisfac tory

SL NO

RESPONDANT

NO OF RESPONDENTS

PERCENTAGE

1
2

EXCELLENT
GOOD

22
16

44
32

3
4 TOTAL

SATISFACTION
UNSATISFACTION

5
7 50

10
14 100

From the data given above we can understand that 44% of them states excel lent cleanliness and about 14%states that unsatisfactory

CHART

excellent good satisfactory unsatisfacto ry

Has there is a high tech cleanliness maintained in the metro station so far its again left in the hands of each individuals.

SL NO 1 2 TOTAL

RESPONDANCE YES NO

NO OF RESPONDANT 24 26 50

PERCENTAGE 48 52 100

From the data above we understand that 48% of the respondent supports for yes and 52% for No Therefore as per the research majority of the sample population states that they are not satisfied with the location and destination sufficiency.

YES, 48 NO, 52

The up coming metro project has a lot of destination almost 40 stations starting from Bayappahalli in the east to Mysore road in west , Nagasandra from North to puttenahalli in the south there fore we can understand that there is sufficient station which make the journey easy as it covers almost all the places the maximum speed of Namma Metro is 80Kmph and minimum speed is 34kmph there is a frequency of metro for every 15 minutes so we can predict that when there is a completion of the project it will surely satisfy location and the destination sufficiency

SL NO 1 2

RESPONDANCE FORE AGAINIST

NO OF RESPONDANT 4 40

PER(%) 8 80

BOTH TOTAL

6 50

12 100

NO OF RESPONDANT

WE UNDERSTAND THAT ABOUT 80% OF THE POPULATION IS AGAINIST FELLING OF TREES AND 6% IS TO AND BOTH IT ,12% IS FORE SAMPLE POPULATION AGAINIST THE FELLING OF TREES FELLS THAT ITS AGAINIST THE LAW OF NATURE SAMPLE POPULATION FORE THE FELLING OF TREES STATES THAT IT IMPROVES THE STANDARD OF LIVING WE KNOW THAT FROM PAST 3 YEARS THERE ARE LOTS OF TREES THAT HAVE BEEN CUT DOWN FOR METRO CONSTRUCTION WHICH AS LED TO MANY DISADVANTAGE TO THE LIVING BEINGS IN MANY WAYS EVEN THOUGH IT PROVIDES A COMFORTABLE JOURNEY TO PEOPLE IT IS NOT RIGHT TO CUT DOWN THE TREES.

40

FORE

AGAINIST

BOTH

At the end of the project we can interpret that majority of the sample population is satisfied with the transport facility . There is tremendous changes that we can see around with improvement in standard of living . We can also see that there is women empowerment as the drivers of Namma Metro is a trained women specialist . The biggest advantage is that it will make your travel more comfortable and will also save your time. .

Advantages are that having a metro shows that the city has 'developed' and is 'modern'. Also, hopefully, when more people being using the metro there will be less traffic jams on the road, and less pollution.