Beruflich Dokumente
Kultur Dokumente
INTRODUCTION
Interaction skills
Routines
Information routines
Interaction routines
Negotiation skills
A) ROUTINES -Bygate ( 1987)- routines can be defined as conversational ways of presenting information - Patterns in communication.
Example: a) Story telling b) Describing or comparing c) Instructing
B) NEGOTIATION SKILLS skills to deal with communication problems Example a) Check specific meanings b) Change wording c) Correct mistaken interpretations d) Find words or uncommon ideas, etc
Routines
1. INFORMATION ROUTINES
-common types of info. Structures, such as stories, descriptions of places and people, presentation of facts, comparisons, and insructions. - grouped- a) expository(fact-ex: narration, description, and instruction) b) evaluative (drawing conclusion- ex: explanations, predictions, justifications, decisions)
Eg; a narrative many essential features: setting, plot, theme etc. To tell a successful narrative must give accurate account. So, more features more difficult to tell the story.
2. INTERACTION ROUTINES sequences of kinds of terms occurring in typical kinds of interactions. Eg: telephone conversations, interview situations, etc. If speaker get sequence wrong may sound rude or disorganized. Good speakers develop the repertoire.
ROUTINE SKILLS
INSTRUCTIONS
Negotiation skills
Negotiation of meaning achieve understanding
Level of explicitness what listener knows/ needs to know
Negotiation skills
Management Of interaction deciding who is going to speak next
Agenda management
Turn-taking
Management of interaction
1. Agenda management 2. Turn-taking
Freedom to start, Getting a turn and maintain, direct and letting another speaker end a conversation have a turn in a without conforming to a conversation. script and without intervention of a third party.
Turn-taking
Knowing how to let someone else have a turn Recognizing the right moment to get a turn.
Speech organ
Pronunciation
Sound
Stress
Intonation
Vowels
Conson ants
Word stress
Lingkage
Sentence stress
Rising tune
Falling tune