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13 Ansichten22 SeitenSep 01, 2013

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Attribution Non-Commercial (BY-NC)

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13 Ansichten22 SeitenAttribution Non-Commercial (BY-NC)

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INTRODUCTION OF COMPANY

The rich heritage of State Bank of Patiala dates back to the year 1917, when it was founded by Late His Highness Bhupinder Singh, Maharaja of erstwhile Patiala state, with one branch by the name of 'Chowk Fort, Patiala' to begin with. The Bank, then known as the 'Patiala State Bank' was state owned and setup for the explicit purpose of fostering growth of agriculture, trade and industry. The constitution, scope and operations of the Bank underwent a sea change with the formation of the Patiala and east Punjab States Union (PEPSU) in 1948.The Bank was then reorganized and brought under the control of Reserve Bank of India. It was christened as the Bank of Patiala. Another milestone in history of the Bank was its becoming a subsidiary of the State Bank of India on 1st April,1960 when it was named as the State Bank of Patiala and since then it has grown significantly both in size and volume of business. During these glorious years, the Bank has been playing an important role in Banking sphere.

The term job satisfaction refers to the attitude and feelings people have about their work. Positive and favourable attitudes towards the job indicate job satisfaction. Negative and unfavourable attitudes towards the job indicate job dissatisfaction. Job satisfaction is a workers sense of achievement and success on the job. It is generally perceived to be directly linked to productivity as well as to personal well-being. Job satisfaction implies doing a job one enjoys, doing it well and being rewarded for ones efforts. Job satisfaction further implies enthusiasm and happiness with ones work. Job satisfaction is the key ingredient that leads to recognition, income, promotion, and the achievement of other goals that lead to a feeling of fulfilment.

Personal factors

OBJECTIVES

1. To determine the impact of physical work environment on job satisfaction of employees. 2. To evaluate the impact of social work environment on job satisfaction of employees. 3.To assess the effect of psychological environment on job satisfaction of employees.

HYPOTHESIS 1. There is a positive impact of services like ventilation and rest rooms on employees job satisfaction. 2. There is a significant relationship between teamwork and leadership style adopted by the manager and job satisfaction of employees. 3. There is a significant relationship between rewards and recognition and organisational climate and employees job satisfaction.

The research methodology that has been adopted by me for conducting the research was simple random sampling. The mode of conducting survey was based on primary data and a structured questionnaire method and approximately 50+ questionnaires had been distributed by me. I adopted the method of simple random sampling as there is an opportunity sampling bias in this method. In SPSS,I had used the chi square test and correlation in testing the hypothesis as they helped me in judging the degree of relationship between the variables.

1.There is a positive impact of services like ventilation and rest rooms on employees job satisfaction. Ventilation Facility and Job satisfaction

The calculated value of chi square test is 7.41 at 9 degree of freedom and the tabulated value of chi square at 5% level of significance is 16.919 which means that the null hypothesis is accepted as the calculated value of chi square is less than the tabulated value of the chi square.

The result of correlation is .08 which is nearer to 1 i.e.the positive side. Thus, the correlation is positive which means that there is a positive impact of ventilation facility provided to the employees on job satisfaction of employees.

The calculated value of chi square test is 17.08 at 12 degree of freedom and the tabulated value of chi square at 5% level of significance is 21.026 which means that the null hypothesis is accepted as the calculated value of chi square is less than the tabulated value of the chi square.

Interpretation of correlation:

The result of correlation is .01 which is nearer to +1 i.e. the positive side. Thus, the correlation is positive which means that there is a positive impact of rest rooms quality provided to the employees on job satisfaction of employees

Ventilation facility

Strongly Dissatisfied Dissatisfied Neutral Satisfied Strongly Satisfied

0%

7% 18%

14%

61%

The result are satisfactory as 68% of the employees of the organisation are strongly satisfied with the ventilation facility but 18% of them need to be made satisfied by providing them with proper ventilation facility in their cabins.

4.How will you rate your satisfaction level with the quality of the rest rooms provided to you in the office?

Rest room Quality

Strongly Dissatisfied Dissatisfied Neutral Satisfied Strongly Satisfied

7%

9%

23% 39%

22%

The results show that 46% of the employees are quite satisfied with the rest room quality, but 16% are still dissatisfied with the rest rooms quality which is also an issue as employees need to take some rest after long work,though 22% feel there is no impact of rest rooms quality on their job satisfaction.

2.There is a significant relationship between teamwork and leadership style adopted by the manager and job satisfaction of employees.

1.Amount of teamwork and job satisfaction

The calculated value of chi square test is 8.17 at 9 degree of freedom and the tabulated value of chi square at 5% level of significance is16.919 which means that the null hypothesis is accepted as the calculated value of chi square is less than the tabulated value of the chi square. Interpretation of correlation:

The result of correlation is .33 which is nearer to +1 i.e. the positive side. Thus, the correlation is positive which means that there is a positive impact of amount of teamwork among the employees on the job satisfaction of employees.

The calculated value of chi square test is 10.29 at 12 degree of freedom and the tabulated value of chi square at 5% level of significance is 21.026 which means that the null hypothesis is accepted as the calculated value of chi square is less than the tabulated value of the chi square. Interpretation of correlation:

The result of correlation is .32 which is nearer to +1 i.e. the positive side. Thus, the correlation is positive which means that there is a positive impact of leadership style adopted by the manager on the job satisfaction of employees.

5.Are you satisfied with the amount of teamwork shown by your colleagues?

Amount of Teamwork

Strongly Dissatisfied Dissatisfied Neutral Staisfied Strongly Staisfied

9% 10%

23%

58%

The amount of teamwork is good as 58% of the employees are strongly satisfied and 9% are satisfied with the amount of teamwork among the employees of the organisation, but the level of teamwork must be increased as 23% are still dissatisfied.

6.Are you satisfied with the style of leadership adopted by your manager?

Leadership Style of Manager

Strongly Dissatisfied Dissatisfied Neutral Satisfied Strongly Satisfied

9% 10%

23%

58%

The majority of employees are dissatisfied with the leadership style adopted by their manager as the figure comes out to be 81% but 19% think that their manager is following the correct style of leadership.

3.There is a significant relationship between rewards and recognition and organisational climate and employees job satisfaction. Rewards and recognition and job satisfaction

The calculated value of chi square test is 3.05 at 9 degree of freedom and the tabulated value of chi square at 5% level of significance is16.919 which means that the null hypothesis is accepted as the calculated value of chi square is less than the tabulated value of the chi square. Interpretation of correlation:

The result of correlation is .05 which is nearer to +1 i.e. the positive side. Thus, the correlation is positive which means that there is a significant relationship between rewards and recognition and the job satisfaction of employees.

The calculated value of chi square test is 5.91 at 9 degree of freedom and the tabulated value of chi square at 5% level of significance is16.919 which means that the null hypothesis is accepted as the calculated value of chi square is less than the tabulated value of the chi square. Interpretation of correlation:

The result of correlation is .03 which is nearer to +1 i.e. the positive side. Thus, the correlation is positive which means that there is a positive correlation between organisational culture and the job satisfaction of employees.

7.Rate your satisfaction level with the rewards and recognition you receive as an incentive by the organisation?

Rewards and Recognition

Strongly Dissatisfied Dissatisfied Neutral 0% 3% 21% 23% Satisfied Strongly Satisfied

53%

The results are good as 74% employees are satisfied with the rewards they receive as incentives. There is no impact of rewards on 23% of the employees and 2% are dissatisfied for which the organisation must find solutions.

8.What will be your level of satisfaction with the culture of your organisation?

Organisational Culture

Strongly Dissatisfied Dissatisfied Neutral 0% 9% Satisfied Strongly Satisfied

20% 14%

57%

The results are quite positive as 77% of the employees are very much satisfied with the culture of their organisation, 14% are not at all concerned with the organisational culture and rest 9% are still dissatisfied with it which management should keep in mend as it directly impacts the employees job satisfaction

CONCLUSION

1.There is a positive relationship between physical environment of the organization and the job satisfaction of employees which shows that the employees feel comfortable in the organization. 2.There is a positive impact of social environment on job satisfaction of employees as they are satisfied with all the factors that are included in the study. 3.There is a positive impact of all the factors of psychological environment on job satisfaction of the employees.

RECOMMENDATIONS

1.The manager should change his/her leadership style so that the employees feel comfortable and satisfied with the job. They can adopt the participative style of leadership for leading their sub ordinates. 2. There should be proper furniture for the employees as they have to spend almost a whole day in the office for which they need to be comfortable with the surroundings. 3.As the employees are not at all satisfied with the conflict resolving measures,the management should take an overview of the problems creating conflicts and come up with new conflict resolving techniques which is quite beneficial for the employees as well as the manager. 4.I would recommend the manager to make the employees realize that their job is secured as there are less number of employees who are satisfied with the job security. 5. I would like to recommend the management to improve the quality of the rest rooms that are provided to the employees.

THANKYOU!!!