SAP NetWeaverTM Business Process Management Process Architecture, Configuration, Execution

SAP NetWeaver
TM
Business Process Management Process Architecture, Configuration, Execution
Motivation & Unified Modeling Approach ARIS for SAP NetWeaver/ SAP Solution Manager Integration ARIS with SAP NetWeaver Appendix: Procedural Model & Use Case
Process Integration Challenges

System Landscapes
Separate business units with independent IT systems in heterogeneous landscapes
End-User Integration
Role-based access to actions (tasks, ) and interaction (collaborative processes)
A2A
RosettaNet UCCNet WS-BPEL
System Integration Business Partner Communication Process Automation

B2B
CIDX EDI WfXML SOAP XML
WS-Security
RPC
Enterprise Application Integration

Interacting business applications within and across the enterprise boundaries
SAP AG 2003, BPM Procedural Model 04, Thomas Volmering/ 3
B2B Integration
Interacting organisations, business partner, customers, vendors, suppliers, across the value chain
Process Integration Needs
SALES ORDER
BUSINESS UNIT A
A2A
Resource Workflow Engine
HEADQUARTER BUSINESS UNIT C
MANUFACTURER
Work item to update skills profile xRPM Update skills profile Resource Profile tentatively updated Work item sent to line manager
xRPM
Workflow Engine
CUSTOMER
xRPM Reject
Work item sent
Work item to update skills profile
Verify and approve skills profile entry
Line Manager
xRPM
Update skills profile
Approve
Profile tentatively updated Work item sent to line manager
xRPM
Work item sent
xRPM
Line Manager
Reject
Approve
BUSINESS UNIT B
xRPM xRPM
Work item to update skills profile

Order received
BUSINESS UNIT D
Sales support Sales representative Sales representative
Update skills profile
Resource
Sales order Allocate sales order
Profile tentatively updated Work item sent to line manager
Sales order Create sales order
Workflow Engine
SAP CRM
SAP CRM
Work item sent
Configure products
B2B
Systems checks availabilty, schedules order and creates...
xRPM
Line Manager
SAP CRM
Check availability, schedule order and create...
SAP APO
SAP CRM Maintain and determine conditions
Reject
Approve
Sales order
Sales representative
SUPPLIER B
Work item to update skills profile xRPM Update skills profile Resource Profile tentatively updated Work item sent to line manager
Sales order
Approve sales order
Sales Manager
SAP CRM
Perform credit check
Sales representative
SAP R/3 ENTERPRISE
System performs credit check
xRPM
Credit Check is not ok Credit Check is ok
Workflow Engine
Work item sent

System replicates sales order
CUSTOMER
SAP CRM
xRPM
Line Manager
Business Process Efficiency
SAP CRM
Send order confirmation to customer
SAP R/3 ENTERPRISE
System receives sales order
SAP CRM
Monitor status of order
Sales order completed
SUPPLIER A
Reject
Approve
A2A Application Integration Controlling B2B communication & integration Intra-Application process automation & control Inter-Application process automation & control End-user productivity
Delivery
Event-Driven Process Integration: From EAI to BPM to BAM

TIME
BAM: Focused on delivering real-time information on the health of the companys business processes to executives. BAM products typically appear as a graphically rich presentation layer, backed with sophisticated event correlation technology. BPM: Adding a layer of abstraction lets non-technical users redefine business processes based on state changes across various platforms. Event-driven integration is used to trigger a business process and may be used within the process itself for long running business transactions. EAI: In the late 1990s, EAI emerged as a technology and a discipline aimed at linking the increasing array of disparate applications found in most organizations. A key element of many successful systems was the use of powerful messaging systems such as WebSphere MQ.
SAP NetWeaver Business Process Management
Modeling Design
Business Activity Monitoring
Process Configuration
Process Monitoring
Process Execution
Diverse Tasks in Process Management

Describe/ Design Company Process Map As-is analysis
Strategic Management Marketing
ProcessesFinancing
Value Chains, Functional Allocations
Business Scenarios, Processes, Steps

Planning Sourcing
Core Processes
Procurement
Define change Align Business Level with IT Landscape Software Components Intra-Application Customizing
IT Operations
Support Processes
Process Integration
Integration Platform
BUSINESS APP
vendor needed Spot prices vs existing contracts quotations must be checked
D A E
Automate Processes Where Possible Across the landscape Within application systems Involve end-user in process flows Get Process Control Process transparency Learn and re-use
BUSINESS APP
vendor needed Spot prices vs existing contracts quotations must be checked and Vendor list Search for suitabel vendors Short list of vendors R/3 ME13 Factory Purchasing Factory Purchasing
and Vendor list Search for suitabel vendors Short list of vendors
Factory Purchasing
RFQs
Compare & analyze quotations with existing contracts
Factory Purchasing
RFQs
Compare & analyze quotations with existing contracts
R/3 ME13
R/3 qout. compar.
R/3 qout. compar.
Selected vendor(s) contracts must be negoiated
Selected vendor(s) contracts must be negoiated
xor no suitabel vendor found
xor no suitabel vendor found
Interface to another process
suitabel vendor found Contract rules quotation must be found
Interface to another process
suitabel vendor found Contract rules quotation must be found
and Factory Purchasing
and Factory Purchasing
Negotiate the contract(s) with the vendor RFQs Factory Purchasing
Negotiate the contract(s) with the vendor RFQs Factory Purchasing
vendor
vendor
Short list of vendors Seek quotation from vendor Short list of vendors
Short list of vendors Seek quotation from vendor Short list of vendors
Contract priciples agreed
xor
Manuel work
Contract priciples agreed
xor
Manuel work
R/3 ME41
negotiation wasnt successful negotiation successful
R/3 ME41
negotiation wasnt successful negotiation successful
Collated demand
quotations must be recieved
no relevant vendor found
Collated demand
quotations must be recieved
no relevant vendor found
Quotation of vendor Recieve quotations Update of RFQ
Factory Purchasing
contract(s) completed
Quotation of vendor Recieve quotations Update of RFQ
Factory Purchasing
contract(s) completed
R/3 ME47
R/3 ME47
End / Process Interface
End / Process Interface
Companies Process Reality

PAIN POINT Process Design & Modeling
Business owner and IT expert do not speak the same language, do not share the same concepts of processes or use the same tools Plethora of tools without linkage of views & objects Project time lost due to internal alignment needs projects running out of budget
PAIN POINT Process Configuration

Disruption between business logic and technical implementation missing methodology No navigation from model to process configuration Missing transparency & documentation No re-use of process knowledge
PAIN POINT Process Integration

Hard-coded cross-component integration with a patchwork of solutions for A2A, B2B and industry specific processes No common process repository Missing process management and control across applications and enterprise boundaries
Process Orientation - The End-To-End Challenge

Process Design & Modeling
Design a process model describing the end-to-end process Include bilateral communication between process interfaces Include business objects and transactions Enable model-driven implementation enhancements
Process Execution
Processes run within and across enterprise boundaries (B2B) Different semantics and structure standardization of message exchange Execution involves human actions, interaction, background steps and machine-to-machine communication between engines
High Level Procedural Model BPM 2004

ARIS
Process Architecture Model for SAP NetWeaver Company View Component View
ARIS Process Modeling

< Company Value Chain < Process Design & Analysis < SAP Reference Processes
SAP Solution Manager
Service Infrastructure
< BPM Operational Services < Solution Monitoring < Service Level Reporting < SAP Process Content
SAP NetWeaver
Process Configuration Model
Business Process
SAP XI
Integration Scenario
D A
Process Integration
< Model & execute automated processes across & within applications < SAP & Non-SAP Process Integration Content
Integration Process
Process Execution Model Non-SAP

SAP SAP xApp
SAP Applications
Workflow
powered by
SAP NetWeaver
< Components < Composites < Engines < Business objects
Evolution To A Unified Modeling Environment

Meta Model Business View
Static Implementation View
Dynamic Implementation View
SAP NETWEAVER Process Repository
ARIS Views
Organization
Data
Control
Function
Output
Control Perspective: Event Driven Process Chain
Organisational Perspective: Organigram
Functional Perspective: Function Tree
Data Perspective: Entity Relationship Diagram
Output Perspective: Product/Service Tree
Navigation in the Process Architecture

Overview models
Modeling level 1
Value added chain diagram
Rough models
Modeling level 2
Organizational chart
Product/service tree
eEPC
Kundenanfrage bearbeiten
Function tree
Kundenkonditionen
Anfrage vollstndig erfasst
Kundendaten Kundenanfrage
Detail models
Modeling level 3
Kundendaten Kundenanfrage
Anfrage teilweise erfasst
Anfrage vollstndig erfasst
Anfrage teilweise erfasst
Anfragedaten Sekretr/-in Aufin Angebot tragsbearbeitung bernehmen
Anfragedaten in Angebot bernehmen MS Word Anfragedaten in Angebot bernommen
Sekretr/-in Auftragsbearbeitung
Anfragedaten in Angebot bernehmen
MS Word
eEPC
Anfragedaten in Angebot bernommen
eEPC
Function Allocation Diagram
Detail models
Modeling level 4
SAP Solution Manager

The SAP Solution Manager is a new type of application, which
Takes a consistent businessprocess and phase-oriented approach End-to-end functionality for application management and continuous improvement Provides full life-cycle support and collaboration with SAP Contains best practices for implementation, operation and optimization of SAP solutions Is delivered as part of the annual maintenance fee
Knowledge Test Management Management
Project Management
IMPLEMENT OPERATE
Solution Monitoring
Business Process
Knowledge Transfer
OPTIMIZE
Support Desk
Change Management
Service Delivery
SAP NetWeaver Lifecycle Management

Implementation Content - Assignments

Scenario
(Internet Sales B2B)
Business Process 1
(Business to Business)
Process Step 1
(Log on to web shop)
URLs Transactions Link to IMG activities

General Documentation
Scenario Documentation Configuration Guide
Process Step 2
(Conduct quick order entry)
... Business Process 2

(Order Processing CRM)
With Access to
Transaction Documentation
IMG Documentation
Process Step 1 ...
Scenario-oriented structure
(= Business Process Hierarchy)
Project (System Landscape): Solution Manager
Business Scenarios: Solution Manager
Business Processes: Solution Manager
Process Steps: Solution Manager
Communication ARIS - Solution Manager: Download

Download of SAP Solution Manager Repositories
Project Business Repository related to Project
Communication ARIS - Solution Manager: Synchronization

Information-synchronization between ARIS database (project repository) and Solution Manager
Synchronization of project scope
Synchronization of allocated transactions

Synchronization involves contents within the structure of the project repository only
The SAP ID of models/objects enables identifying of data to be synchronized (from the project repository).
Prerequisites for Synchronization I

Link to SAP-Server and define as default server Set Solution Manager as system for administrating SAP-projects within ARIS
Prerequisites for Synchronization II

Download required repositories in ARIS
Merge project-relevant scenarios from the scenario-pool database into the project database
1 2
Download the project from the Solution Manager Download of project-related business repositories
2 Preparation of ARIS database

Group structure Users and user groups (including function and access privileges)
Elements of an ARIS-Project-Database:
Project Solution Manager Business Repository related to project (read-only repository!) Customer Process Model
Methodological scope of Synchronization I

Model types
eEPC eEPC in column display (for assigning process steps to processes) FAD
Object types
Functions Screens (Transaction)
Connection types
is represented by: from function to screen in FADs for allocation of transactions is predecessor of: from function to function in eEPCs
is represented by: from function to function

new:
created by DegreeOfCoverage.rso-report script.
Methodological scope of Synchronization II

Model attributes (eEPC)
Original name SAP Model type SAP-ID Foreign-ID Transaction code All Attributes are located in the mySAP-attribute folder
Methodological scope of Synchronization III

Object attributes (Function)
Original name SAP-Function type Transaction code SAP-ID Foreign-ID SAP Area-ID SAP Component SAP Solution SAP-Context
Object attributes (Screen)

Transaction code Standard transaction
Scenarios: Solution Manager - ARIS
Processes: Solution Manager - ARIS
Process Steps: Solution Manager - ARIS
Structure of SAP referencemodel: Overview

Level 1: Business-Scenarios
Complaint Manage... Sales Manage... Sales Manage... Field Servi... Campaign Manage...
Level 2: Processes (per Scenario)
Business Activity Processing
Opportunity Planning
Utility Quotation Processing ...
Opportunity Analysis
Level 3: Process steps (per proess)

SAP CRM Fhrt aus & unter... Fhrt aus & unter...
SAP R/3 SD
Komponenten Prozessschritte
SAP CRM
SAP SCM
Create Business transactio...
Set status
Qualify Leads manually
Qualify leads automatically
Basic copying rules

4Project 4Synchronization
Definition copies
4Business Repository
Occurrence copies 4Transfer of scope using a script
4Business Model
SAP XI Integration Scenario to ARIS for SAP NetWeaver
I) BPEL Export from SAP XI for ARIS for SAP NetWeaver
SAP XI Integration Process to ARIS for SAP NetWeaver
II) BPEL Export from SAP XI for ARIS for SAP NetWeaver
BPEL4WS export contains Start the BPEL im-/ export from the BPEL4WS display in the process editor BPEL file WSDL file
APPENDIX
BPM Procedural Model 2004
Procedural Model Ingredients & Objectives

Vendor
Business Scenario Maps:

CRM SERVER SAP APO SAP R/3 Enterprise
Quotation & Order Mgmt Contract Management
Create sales order
Business Scenario
Enter products
The procedural model uses Sales Order Processing (process) out of the Order-To-Cash (cross-industry) scenario. The industry adapted version of this scenario is called Quotation, Contract and Order Management.
System checks availability, schedules order, and creates requirements
Check availability, schedule order and create customer requirements
Business Roles
Business Consultant/ Process Owner Solution Consultant Application Consultant Technology Consultant Development Consultant (Integration Consultant)
Determine and maintain conditions
Software Components
Perform credit check System performs credit check
SAP CRM SAP APO SAP R/3 Enterprise a 3rd party ERP system SAP NetWeaver 04 SAP Solution Manager 3.1 SAP Exchange Infrastructure 3.0 ARIS for SAP NetWeaver
Please note that the described procedural model is a recommendation how to leverage the technologies and business process knowledge of SAP and IDS Scheer in an end-to-end BPM implementation in 2004. Independent implementation of the described s o f t w a r e c o m p o n e n t s i s a l s o p o s s i b l e .
Phases of Procedural Model (CEL)

Discovery Evaluation Implementation Operation
Scoping Create Company Process Map Process Analysis Design reference based model Component Configuration
GO LIVE
Process Integration
Handover to OPERATIONS
End User Training
ARIS for SAP NetWeaver
SAP Solution Manager SAP Exchange Infrastructure
SAP SAP NetWeaver NetWeaver
mySAP Business Suite
3rd Party
Phases of Procedural Model (Configuration/ Integration)

Implementation
Component Configuration
Component Implementation
Model Integration Scenario Maintain Meta Data
Workflow Configuration
Model Integration Process Integration Configuration & Testing ARIS for SAP NetWeaver
Testing
SAP Solution Manager SAP Exchange Infrastructure
SAP SAP NetWeaver NetWeaver
mySAP Business Suite
3rd Party
Phase 1 Create a Company Process Map

Discovery
Create Company Process Map
Business Role
Business Consultant/ Process Owner
Task Description
The Business Consultant/ Process Owner defines an end-to-end company process map in consideration of the company`s service/ product structure.
Tool
Tool Characterisation
ARIS for SAP NetWeaver is used to describe the company process architecture. You can analyze company business scenarios and describe the transition between different corporate business processes and create a consistent company process map.
Objective
Process Architecture
Details
The Process Architecture is a description for the high-level processes structured in management process, core process and support process (as e.g.: HR, FI or IT processes).
Method/ Objects
Value-Added Chain Diagram/ Solution Map
Details
The Value-Added Chain Diagram/ Solution Map is used to identify those functions within a company which are directly involved in the creation of a company's added value. These functions can be interlinked by creating a function sequence and thus a value-added chain.
Repository
ARIS Repository
Repository Details
ARIS (Architecture of integrated Information Systems) based on the holistic consideration of business processes. The business process description is structured in descriptive views and descriptive levels. Complex processes are represented in an easily comprehensible manner.
Phase 1 Analyze Current Processes

Discovery
Process Analysis
Business Role
Business Consultant/ Process Owner
Task Description
The Business Consultant/ Process Owner describes and analyzes processes on a detailed level. Goal is to analyze the as-is processes and describe the to-be concept.
Tool
ARIS for SAP NetWeaver is used to analyze and document the processes in different ways and build a bridge between the global business processes and the SAP solution.
Objective
Analysis
Details
You can use ARIS for SAP NetWeaver for qualitative (e.g. organizational change in the process) analysis and quantitative (e.g. ARIS Simulation) analysis.
Method/ Object
Event-Driven Process Chain
Details
Using Event-Driven Process Chains, you can model the procedural organization of your company, i.e. the procedural sequence of functions within the scope of individual business processes.
Repository
ARIS Repository
Repository Details
ARIS (Architecture of integrated Information Systems) based on the holistic consideration of business processes. The business process description is structured in descriptive views and descriptive levels. Complex processes are represented in an easily comprehensible manner.
Phase 2 Scoping Of Future Business Processes

Evaluation
Scoping
Business Role
Business Consultant/ Solution Consultant
Task Description
The Business Consultant defines the scope of the project on the basis of business scenarios, processes and process steps of the SAP Solution Manager reference structure. With this information the Solution Consultant defines the necessary SAP component list (System Landscape).
Tool
ARIS for SAP NetWeaver SAP NetWeaver SAP Solution Manager
Tool Characterization
ARIS for SAP NetWeaver can upload the SAP Business Content from the Business Process Repository of SAP Solution Manager. ARIS for SAP NetWeaver and SAP Solution Manager incorporate by synchronizing the reference structure to match the Business Scenarios and evaluate the necessary SAP component list.
Objective
Business Scenario Matching, Evalutation Component List
Details
Match the given Business Scenarios to the processes of the company process map. With this information evaluate the necessary components.
Method/ Object
Component View
Details
The component view is a process model with the assignment of individual process steps to application components. In ARIS for SAP NetWeaver you will use an EPC (event-driven process chain) in a column diagram type.
Repository
ARIS Repository SAP Solution Manager BPR
Repository Details
The ARIS repository provides data used for process modeling and evaluation. The Business Process Repository(BPR) in SAP Solution Manager contains business process information delivered as Business Content from SAP.
Phase 2 Design A Reference Based Model

Evaluation
Design reference based model
Business Role
Business Consultant/ Business Analyst
Task Description
The Business Consultant/ Business Analyst designs the detailed processes to describe the Business Blueprint. The processes can be extended by organization, data, system information and specification documents for the different process steps.
Tool
ARIS for SAP NetWeaver SAP NetWeaver SAP Solution Manager
ARIS for SAP NetWeaver is the tool to model and evaluate business processes and establish a link between the global business processes and the SAP Solution. After that the model will be synchronized to the SAP NetWeaver SAP Solution Manager, where detailed specifications for the different process steps will be added.
Objective
Model component view, document detailed requirements
Details
The component view is modeled in ARIS and uploaded to SAP Solution Manager. An implementation project will be generated and detailed specifications of the different process steps will be attached to the project.
Method/ Object
Event-Driven Process Chain, Component View, Business Blueprint
Details
Using event-driven process chains, you can model the procedural organization of your company. The Business Blueprint provides a specification of the business process that documents the scope and all requirements of the individual process steps.
Repository
ARIS Repository Implementation Project
Repository Details
Synchronization between SAP Solution Manager and ARIS for SAP NetWeaver ensures that both tools operates with the same data and process structures. The Implementation Project is a container in SAP Solution Manager for all implementation-related data .
Phase 3 - Configure The Application Components

Implementation
Component configuration & testing
Business Role
SAP Application Consulltant
Task Description
Configure the business proccess steps on participating application components and test the correctness of the configuration
Tool
SAP NetWeaver SAP Solution Manager mySAP Business Suite Component
SAP Solution Manager is the central implementation platform that guides through configuration and testing of the business processes on the involved application components
Objective
Customizing, Customizing Synchronization, Testing
Method Details
Starting from a central point, link to the required IMG activities in the local components for doing the required configuration. Synchronize customizing settings across components to handle dependencies. Finally, manage and execute testing of the end-to-end processes
Method/ Object
BC Sets IMG Activities
Object Details
BC Sets are containers for capturing, storing and transportion of customizing settings, separate from the actual customizing tables. IMG Activities are transactions on the application components required for process configuration
Repository
Implementation Project SAP Component IMG
Repository Details
The Implementation Project is a container in SAP Solution Manager for all project-related information. The Implementation Guide (IMG) provides access to the configuration activities of application components
Phase 3 Model Process Integration Scenarios

Implementation
Model integratrion scenario
Business Role
Technology Consultant Development Consultant
Task Description
Technology Consultant, supporting all technical aspects of a customer implementation/ integration project.; facilitating all relevant aspects of technical architecture. Development Consultant, conceiving and developing customer-oriented integration project
Tool
SAP NetWeaver SAP XI mySAP Business Suite Component
Integration architecture is planned and implemented. An XI Business Scenario is used to implement an integration scenario top-down or bottom up. SAP and Non-SAP system components are integrated.
Objective
Integration Design System Landscape Design
Method Details
The System Landscape Directory is used to define Software Components and products. The XI Integration Repository is used to design the integration scenario.
Method/ Object
XI Business Scenario Actions, Software Components
Object Details
The XI Business Scenario encapsulates integration knowledge. Swim lanes are used to describe software components in specific software component versions and namespaces. A process step in the XI Business Scenario contains Actions referring to message interfaces (inbound, outbound, abstract) & mappings.
Repository
SAP XI Integration Repository, SLD SAP Component ARIS for SAP NetWeaver
Repository Details
SAP XI Integration Repository. Central repository to design shared collaboration knowledge. SAP integration content is delivered via this repository: message interfaces, message types, data types, integration scenarios, integration processes, mapping programs, patterns. The SAP Xi Integration Scenario can be exported to ARIS for SAP NetWeaver.
Phase 3 Maintain Integration Meta Data

Implementation
Maintain Integration Meta Data
Business Role
SAP Development Consultant
Task Description
SAP Development Consultant, conceiving and developing customer-oriented integration project
Tool
The XI Integration Repository is used as the design time of the integration scenario. Interfaces of application components are integrated via adapters or natively via SOAP XML messages. New meta data can be added; meta data gets shipped with SAP XI; meta data can be loaded from SAP systems.
Objective
Integration Design
Details
SAP XIs Integration Repository contains multiple editors to develop or enhance meta data: Message Interfaces, Message Types, Data Types, mapping programs, integration scenarios & processes
Method/ Object
Interfaces, Message Types, Data Types Interface Mappings, Mapping Programs
Details
Standards-based development of integration objects: DTD, XSD, XSLT, XPATH, WSDL, BPEL Proxy technology can be used to generate reference coding into application systems and to implement the application logic using the newly developed objects from SAP XIs Integration Repository.
Repository
SAP XI Integration Repository SAP Appllication Component
Repository Details
SAP XI Integration Repository. Central repository to design shared collaboration knowledge. SAP integration content is delivered via this repository: message interfaces, message types, data types, integration scenarios, integration proceses, mapping programs, patterns
Phase 3 Model Integration Processes

Implementation
Model Integration Process
Business Role
Task Description
The SAP Development Consultant models new cross-component integration processes. The integration objects used in these processes are XI design time objects.
Tool
SAP NetWeaver SAP XI mySAP Business Suite Component ARIS for SAP NetWeaver
SAP XI Integration Repository contains a graphical process editor to model executable cross-component integration processes according to BPEL (Business Process Execution Language). Once finished, XI Integration Scenarios including Integration Processes can be uploaded to ARIS for SAP NetWeaver providing a consistent view on the end-to-end process architecture.
Objective
Integration Process Design
Details
An Integration process is modeled in XIs Integration Repository. a container is used for process data declaration refering to message content or XSD simple types (for e.g. loop counters). A correlation editor is used to define dependencies between different business documents to be instantiated at runtime.
Object
XI Business Process Correlations, Container Elements (Data Declaration)
Details
Messaging relevant process steps (receive, send, transform, receiver determination), process flow steps (loop, block, wait, fork, switch, exceptions, alerts, deadline) and exception/ deadline handling.
Repository
SAP XI Integration Repository
Repository Details
SAP XI Integration Repository. Central repository to design shared collaboration knowledge. SAP integration content is delivered via this repository: message interfaces, message types, data types, integration scenarios, integration proceses, mapping programs, patterns
Phase 3 Process Integration Configuration

Implementation
Integration Configuration & Testing
Business Role
Task Description
The Development Consultant configures integration scenarios and processes for runtime execution.
Tool
SAP XI Integration Directory is used at configuration time. Configuration wizards help to load design time data to configuration of routing, mapping and channel determination.
Objective
Integration Process Configuration, Deployment
Details
A scenario is used to encapsulate configuration knowledge (with reference to a party for B2B scenarios or without.)
Method/ Object
Business Process, Party, Service, Routing Relation, Channel
Details
Party, Business Service, Business Process, Business System, Receiver Determination, Interface Determination, Sender Agreement, Receiver Agreement, Channel Determination
Repository
SAP XI Integration Directory, SAP XI Integration Server
Repository Details
SAP XI Integration Directory as a central place for integration scenario configuration in heterogenuous system landscape.
APPENDIX
Use Case BPM Procedural Model 2004
Solution Map: High Tech: Business, Medical & Consumer OEMs (v 1.0)
Suppliers & Contract Product Design & Quality Manufacturers Marketing & Sales Supply Chain Manufacturing & Management Assembly Logistics & Distribution Order Management Service Customers & Partners Management
Time-to-Market Managing Innovation & Dev. Coll. Product & Quality Mgnt Go-to-Market Marketing Sales Force Management Partner & Channel Management Supply-to-Market Demand & Supply Chain Planning Sourcing & Procurement Manufacturing Supply Chain Visibility Quote-to-Cash Quotation, Contract & Order Management Fulfillment Coordination & Visibility
Got-to-Total-Customer-Service Customer Service Management Service Parts Management Field Service Management Consulting & Engagement Management
Enterprise Management & Support

Analytics Financials Human Capital Management Corporate Services
Solution Map: Scenario Detail High Tech: Business, Medical & Consumer OEMs (v 1.0)
Quotation, Contract & Order Management
OEMS need quotation, contract and order management capabilities that enable the creation of inquiries and quotations, negotiation and management of global and local contracts, acquisition and entering of orders, configuration of products, determination of pricing, product availability checking, and the tracking, management and billing of orders and all subsequent revenue recognition activities. OEMS need the flexibility of pricing, so that the determination of the prices to be charged customers occurs in a highly automated but personalized fashion. Prices must be applied across the enterprise at multiple stages of the quotation, contract, order processing and billing activities. Multiple business criteria are used for determining prices, including customer, product, quantities and configuration. OEMS need a contract management system that allows easy and automatic development, verification, revision and submission of contracts tailored for each customer, at a global or site level. ......
Business Scenario Maps:

Quotation & Order Mgmt Contract Management
Business Goals & Objectives: Improving Customer Service Reduce late orders Processes:
Pricing & Contract Management
..................... ..................... ..................... ..................... .....................
Lowering Working Capital Increase inventory turns Lower cost procured goods and services
Reducing Operating Costs & Increasing Efficiency Reduce transaction costs Reduce inventory levels
1
Inquiry Processing
Create inquiry Create Activity Monitor status of inquiry
4
Outbound Delivery Processing
Create outbound delivery Pick & Pack goods Post goods issue Execute transportation
5
Billing
Create billing document Send invoice to customer
Release for transfer to FI System posts accounting documents
6
Sales Quotation & Order Analysis
System provides quotation data System update sales information Monitor top 5 quotations Track quotatiopn status Monitor best-selling products Monitor incoming sales orders
Quotation & Order Processing

Create quotation Enter products
Check availability Determine and maintain conditions Send quotation to customer ............
SAP Product Available SAP Product Available with Future Releases Future Focus
Partner Product Available Partner Product Available with Future Releases Business Scenario Map Available
Sxx, Vxx, Bxx Pxx
SAP Product & Service Partner Product
For more information see: http://www.sap.com
USE CASE: Sales Order Processing

Vendor
CRM SERVER
SAP APO
SAP R/3 Enterprise
Short Description of Project Scope

Delivered SAP Process (BPR) SAP CRM Heterogenous Customer Landscape Added Value SAP NetWeaver Project procedure based on SAP & IDS Procedural Model BPM 2004
Create sales order
Enter products
Company Process Map
Process Analysis
Scoping Design of reference based model Component Configuration Process Integration
Send order confirmation to customer System receives sales order
GO LIVE
Handover to Operations
Phase 1 - Company Process Map
Phase 2 - Scoping
Vendor
CRM SERVER
SAP APO
SAP R/3 Enterprise
Create sales order
Enter products
Phase 2 - Design Reference Based Model

Vendor
CRM SERVER
SAP APO
SAP R/3 Enterprise
Create sales order
Enter products
Phase 2 Design Reference Based Model

Vendor
SAP NetWeaver SAP Solution Manager

SAP R/3 Enterprise
CRM SERVER
SAP APO
Create sales order
Enter products
Phase 3 Component Configuration

Vendor

SAP R/3 Enterprise
CRM SERVER
SAP APO
Create sales order
Enter products
SAP Exchange Infrastructure Integration Builder

SAP NetWeaver SAP Exchange Infrastructure
Integration Repository
Design Time
Integration Directory
Configuration Time
System Landscape Directory

System Landscape Design
Runtime Workbench
Integration Monitoring
Phase 3 Model Integration Scenario

Design Time
Integration Scenario design

Integration Scenarios serving XI configuration
Integration floorplan
Component View shows
Swimlanes
Representing involved components/partners
Actions
Representing 'process steps'
Connections
Sequence within a component Cross-component communication
Phase 3 Maintain Integration Meta Data

Design Time
IDoc Interfaces
Message Interface Message Type Data Type
Message Mappings
Phase 3 - Model Integration Process

Design Time
D A E
executable process model BPEL4WS 1.1

Phase 3 - Model Integration Process (Detail View)

Design Time
D A E
executable process model BPEL4WS 1.1
Phase 3 Process Integration Configuration

Configuration Time
Phase 3 Process Integration Configuration (2)

Configuration Time
Phase 4 Operations (1)

SAP NetWeaver
Alerts overview of business process step
SAP Exchange Infrastructure SAP Solution Manager
Monitoring session with detailed information in the step related check Alert graphics
Expert monitors directly linked in satellite systems
Phase 4 Operations (2)

Process Engine Monitoring
XML Message Monitoring
Process Log

SAP NetWeaverTM Business Process Management Process Architecture, Configuration, Execution

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SAP NetWeaverTM Business Process Management Process Architecture, Configuration, Execution

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SAP NetWeaver

Business Process Management Process Architecture, Configuration, Execution

Process Integration Challenges

RosettaNet UCCNet WS-BPEL

System Integration Business Partner Communication Process Automation

CIDX EDI WfXML SOAP XML

Enterprise Application Integration

Process Integration Needs

HEADQUARTER BUSINESS UNIT C

Work item sent

Work item to update skills profile

Verify and approve skills profile entry

Update skills profile

Profile tentatively updated Work item sent to line manager

Work item sent

Verify and approve skills profile entry

Work item to update skills profile

Update skills profile

Profile tentatively updated Work item sent to line manager

Sales order Create sales order

Work item sent

Verify and approve skills profile entry

Check availability, schedule order and create...

SAP CRM Maintain and determine conditions

Approve sales order

Perform credit check

SAP R/3 ENTERPRISE

System performs credit check

Work item sent

Verify and approve skills profile entry

Business Process Efficiency

Send order confirmation to customer

SAP R/3 ENTERPRISE

System receives sales order

Monitor status of order

Sales order completed

Event-Driven Process Integration: From EAI to BPM to BAM

SAP AG 2003, BPM Procedural Model 04, Thomas Volmering/ 5

SAP NetWeaver Business Process Management

Business Activity Monitoring

SAP AG 2003, BPM Procedural Model 04, Thomas Volmering/ 6

Diverse Tasks in Process Management

Value Chains, Functional Allocations

Business Scenarios, Processes, Steps

Compare & analyze quotations with existing contracts

Compare & analyze quotations with existing contracts

R/3 qout. compar.

R/3 qout. compar.

Selected vendor(s) contracts must be negoiated

Selected vendor(s) contracts must be negoiated

xor no suitabel vendor found

xor no suitabel vendor found

Interface to another process

suitabel vendor found Contract rules quotation must be found

Interface to another process

suitabel vendor found Contract rules quotation must be found

and Factory Purchasing

and Factory Purchasing

Negotiate the contract(s) with the vendor RFQs Factory Purchasing

Negotiate the contract(s) with the vendor RFQs Factory Purchasing

Contract priciples agreed

Contract priciples agreed

quotations must be recieved