ASSERTIVE BEHAVIOUR

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FLOW OF PRESENTATION

ASSERTIVE BEHAVIOUR: STANDING UP FOR WHAT YOU BELIEVE IN

WHAT IS ASSERTIVE BEHAVIOUR?

Assertiveness is about self confidence which

means having a positive attitude towards yourself and others.

Behaviour which enables a person to act in his or

her own best interest, to stand up for herself or himself, without undue anxiety, to express honest feeling comfortably, or to exercise personal rights without denying the rights of others, we call Assertive Behaviour.

 Assertive behavior includes:

Starting, changing or ending conversations Making requests and refusing requests if they are too demanding Addressing problems that bother you Being firm so that your rights are respected Expressing positive & negative emotions Questioning rules that don't make sense or seem unfair

BEING ASSERTIVE
One important feature of being assertive is to

be able to take helpful criticism (as opposed to negative insults) as well as to give it. This type of criticism is often a chance to learn about yourself as others see you.
It is often helpful to simply listen to what the

other person is saying and repeat back in your own words what they said.

FOR EXAMPLE:
Criticism: Your desk is very messy. You are very

disorganized.
Response: Yes, its true, Im not very tidy.

WHY DO WE NEED ASSERTION?

Poor / inappropriate

communication Pressure of work Personality clash Conflicting interests Conflicting values Unrealistic expectations Misunderstandings / mistakes

TYEPS OF ASSERTIVE BEHAVIOUR Three types of assertive behaviour include:

1)Passive behaviour: Youre okay, Im not.

2)Aggressive behaviour: Im okay, Youre not. 3)Assertive behaviour: Im okay, Youre okay.

PASSIVE BEHAVIOUR
This involves failing to express our

wants, needs or feelings or communicating them in an indirect or apologetic way

When we fail to communicate our

concerns or wishes, or express them in a hesitant, joking or selfdepreciating way, other people will not know how we feel or will misinterpret our actions.
We allow our rights to be violated in

the belief that we have fewer rights, or more responsibilities than others,

AGGRESSIVE BEHAVIOUR
Hostile or coercive words or

actions that communicate disrespect towards others constitutes aggressive behaviour.

It involves standing up for one's

rights and expressing one's thoughts, feelings and beliefs in a way which is usually inappropriate and always violates the rights of the other person.

ASSERTIVE BEHAVIOUR
Standing up for your

own rights in such a way that you do not violate another persons rights
Expressing your needs,

wants, opinions, feelings or beliefs in direct honest and appropriate ways

BARRIERS TO ASSERTIVENESS
Sometimes people

Do not believe that they have right to be assertive Are highly anxious/fearful about being assertive Lack the social skills for effective self expression Lack communication skills Cultural influence

IMPACT OF NON-ASSERTIVE BEHAVIOUR

Perceived as lacking leadership potential
Misunderstanding and conflicts Bottled-up animosity Employee dissatisfaction Huge employee turn-over Brain drain Increased HR cost Benefit to competition

FIVE STEPS TO ASSERTIVE BEHAVIOUR

State the problem
Explain how it affects

you Listen to the other persons point of view and respect it Be prepared to negotiate Leave old grievances out of the conservation

NON-VERBAL CHARACTERISTICS OF ASSERTIVE BEHAVIOUR

Receptive listening Direct eye contact without staring Erect, balanced, open body stance Open hand movements Smiling when pleased Frowning when angry Features steady Jaw relaxed

VERBAL CHARACTERISTICS OF ASSERTIVE BEHAVIOUR

Fluent, few hesitations, firm tone of speech Voice appropriately loud for the situation Co-operative phrases e.g. What are your thoughts on this Emphatic statements of interest, e.g., I would like to Suggestions without shoulds, but Constructive criticism without blame Seek opinions, e.g., How does this fit in with your ideas Willingness to explore other solutions, e.g., How can we get

TIPS FOR MORE ASSERTIVE BEHAVIOUR

The best way to become more assertive is

through practice. Stand up for your opinions and stick to them Speak up when you have an idea or opinion Make requests and ask for favors Refuse requests if they are unreasonable Accept both compliments and feedback Insist that your rights be respected Question rules or traditions that don't make sense or don't seem fair

A MORE REWARDING WORKLIFE

Better relationships with friends and family Completely change or introduce other aspects (such

as personal or career opportunities) Improves your self-respect, earns you respect from those around you Change in your behavior can positively influence those around you, More positive and fulfilling interactions with friends, family, and coworkers Improve confidence of self & others Lesser resentment

THANK YOU

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