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Chapter
Introduction
Business environment is the resultant of a number of interacting and constantly changing
social and economic forces It creates challenges, opens up new opportunities and affects
the strengths and weaknesses of various business segments.
Economic System
An economic system is a way in which a society is organized to decide the following three
basic questions of any economic organisation:
What products should be produced and in what quantities?
How should the products be produced?; and
For whom should the products be produced?
Major economic systems the world over can be broadly classified as follows:
Market Economy an economic system in which the basic economic questions are left to the
market mechanisms for solutions.
Command Economy where most of the productive assets are owned and operated by the
government.
Contd…
Mixed Economy where ‘market’ and ‘command’ none of the two elements has
dominating presence. Most of the developing economies like India are mixed
economies with public sector and private sector playing important roles together.
Socialist Market Economy where productive resources are owned by the state but the
resource allocation, production and distribution decisions are based on the principle of
the market.
Economic growth refers to the process of increase in real output over a period of
time There are three basic measures of a country’s real output :-
Gross Domestic Product (GDP)
Net domestic product (NDP)
Gross National Product (GNP)
Contd…
Non-Economic Environment
The constituents of the non-economic environment.
Political Environment Political factors, including international political relations,
matter a lot particularly for large multinational firms and export firms operating in a
country.
Legal Environment
Legal system of a country establishes codes and procedures for various types and
aspects of business and deals with deviations or infringement law like bribery, product
counterfeiting, gray markets, black markets, consumer deception and tax evasion.
Cont…
Cultural Environment
Culture has a profound impact on the language, literature and communication
process within a society and business firms have to adjust their marketing
communication to the cultural characteristics.
Demographic Environment
Demographic characteristics of a country like size, growth rate of population,
population density, sex ratio, fertility and mortality rates, age composition, life
expectancy have an important influence on business environment.
Sectoral Environment
The business conditions in a particular industrial or service sector are determined by
the nature and level of demand, tax structure, state of competition, technological and
supply factors and government policy relating to that sector.
• Suppliers
• Customers
• Distribution Channel Members
• Rivals
• Other Entities
Internal Environment
The internal environment is critically dependent on line and staff relations, industrial
relations, job design and coordination, team spirit, quality of internal communication,
work and productivity standards, compensation systems and employee motivation.