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Workshop Objectives
Root Cause
Root
Cause
Eliminate Risk
Found?
Achieve Confidence
100% Problems Resolved? Yes 100% Client Satisfaction? Yes Confident it Will Not Return? Yes Control in Place To Monitor? Yes Customer Satisfied?
No
No
No Improvement
No
No
A root cause of a process or product deficiency is one that is understood and can be controlled.
Once the root causes are foundthe search to secure the failure in all parts of your organization begins.
When the search is complete you can then feel confident that you will eliminate the cause and hold the gains.
Root Cause(s):
The variable(s) that can be proven and then controlled to affect a change in a process or product that eliminates a failure.
20
Breakthroughs
Daily RCCA
Measure OK Compare to actual standards performance Not OK Troubleshoot Identify problem Diagnose cause
Remedy cause
Diagnosis 1. Move from a written description of the problem: a defective part, an inaccurate drawing, a late delivery, a missed target. 2. Measure the symptoms for the problem: part was scratched, drawing was missing a spec, part was delivered two days late, target was missed by$250,000. 3. Identify the potential causes (theories) of the symptoms: it was scratched in shipping, it was scratched by the inspector, it was scratched by the polishing machine, an employee did not follow procedures 4. Get the facts to prove root causecollect the data, conduct tests, monitor proceduresto prove the root cause: the parts were scratched by the packing materials in transit.
Root Cause Corrective Action 10 .PPT All Rights Reserved, Juran Institute, Inc.
SUPPLIERS
INPUT
YOUR ORGANIZATION
OUTPUT
CUSTOMERS
Multi-function
Team
Root Cause Corrective Action 12 .PPT All Rights Reserved, Juran Institute, Inc.
A Control Plan
Next Steps
1. Follow your Control Plans 2. Follow the System 3. Think About Success Planning