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On August 16, 1994, President Clinton sighed into law the Telemarketing Consumer Fraud and Abuse Prevention Act. The Act was the culmination of Congressional efforts during the early 1990s to protect consumers against telemarketing fraud. The purpose was to counteract telemarketing fraud by providing law enforcement agencies with powerful new tools, and to give consumers new protections.
The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCCs jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.
Here are the major components of the act and how they impact our jobs at any call center: - Proper Identification
All call center outbound telemarketing calls must promptly disclose, in a clear and obvious manner: ______ The identity of the CSA making the call. The purpose of the call.
Calling a consumer who has requested not to be called is an act violation and could result in civil penalties of up to $10,000 per violation.
Other Rules that apply: Denying or interfering with a persons Do Not Call rights. Using threats, intimidation, or profane or obscene language. Causing any telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass.