Ethics set of moral principles or values that govern behavior

Managers must face sometimes difficult ethical

decisions in business situations.

Code of Ethics document that outlines the principles of conduct to be used in making decisions within an organization

Honesty Adherence to the law Product safety and quality Health and safety in the workplace Conflicts of interest Employment practices Staffing and marketing practices Financial reporting Pricing, billing, and contracting

Trading in securities/using confidential information Acquiring and using information about competitors Security Payments to obtain bonuses Protection of the environment

Behaving ethically:
Helps employees gain the most of the people with

whom they work Helps businesses gain the trust of customers, suppliers, and others

Behaving unethically:
Can hurt or end a businesspersons career Can cause a company to lose millions of dollars or

even go out of business altogether

Sarbanes-Oxley Act of 2002

Due to Enron and WorldCom scandals, President

Bush signed this act that affects the reporting and governance of public companies and their directors and officers.

Employee Theft
Employers trust their employees not to steal from

them.
Embezzlement Stealing supplies, inventory

Hours worked
Employees who behave ethically are honest about

the hours they work. Ethical employees will only miss work when they are truly ill or have a legitimate reason to be home.

Records
One of the worst ethical lapses an employee can

commit is falsifying records.

Damages company reputation Can have grave effects on health of public (i.e. pharmaceutical company)

An ethical dilemma is a situation in which the ethical course of action is not clear.
Examples: your boss tells you your friend will be

fired, you notice a co-worker has been accepting expensive gifts (violating companys code of ethics)

Some companies, like Boeing, hire a Director of Business Practices to help with these situations.

Have you defined the problem accurately? How would you define the problem if you stood on the other side of the fence? Whom could your decision or action injure? Can you discuss the problem with the affected parties before you make your decision?

Are you confident that your position will be as valid over a long period of time as it seems now? Could you disclose without qualm your decision to action to your boss, your CEO, the board of directors, your family, and society as a whole?

The Sherman Act

Monopolies became illegal.

The Clayton Act of 1914

Charging different wholesales customers different

prices became illegal. Requiring customers to purchase a second item also became illegal.

Wheeler-Lea Act of 1938

Banned unfair or deceptive acts, such as false

advertising, inform customers of possible negative consequences of using products.

Several laws and agencies were designed to protect consumers against unethical and unsafe business practices: The Federal Food, Drug, and Cosmetic Act of 1938
Food and Drug Administration (FDA)

Consumer Product Safety Commission (CPSC)

Forces manufacturers to recall products that may be

defective

Truth in Leading Act of 1968

National Environmental Policy Act of 1969

Created Environmental Protection Agency (EPA) Protects human health and safeguards the air, water,

and land.

The Clean Air Act of 1970

Regulates air emissions.

The Toxic Substances Control Act of 1976

Gave the EPA the ability to track industrial chemicals

produced In or importing into the U.S.

The Clean Water Act of 1977

Sets standards on the type and quality of pollutants

that industries can put into bodies of water

Corporate Gift Giving

In Japan, lavish gifts are a part of business. In United States, government officials are not

allowed to accept gifts (and many corporations have policies against this). When doing business abroad, be sure to understand culture.

Intellectual Property
Ownership of ideas, such as inventions, books,

movies, and computer programs In the U.S., creators of intellectual property have the exclusive right to market and sell their work (guaranteed through patent, trademark, and copyright laws)

Social responsibility refers to the obligation that individuals or businesses have to help solve social problems.

Profit Maximization Trusteeship Management Social Involvement Philanthropy and Volunteerism Environmental Awareness Sensitivity to Diversity and Quality of Work Life

In th19th and early 20th centuries, business owners in the U.S. believe that their role was simply to maximize profits their companies earned. Social problems were not considered a legitimate business activity.

Recognized that owners of business had obligations to do more than just earn profits. Businesses had obligations to their employees, their customer, and their creditors. Most businesspeople continued to hold this view until the 1960s.

During the 1960s, people believed businesses should use their influence to address social issues, such as poverty, crime, environmental destruction, and illiteracy. Business have obligations to all the people affected by their actions stakeholders.
Employees, customers, suppliers, and the

community

A review of a businesses social responsiveness

A company can demonstrate social responsibility by contributing time and money to charitable, cultural, and civic organizations. Some companies grant employees paid time off to participate in charitable activities. Many companies offer matching programs.

Businesses limit the damage their business causes on the environment. Business can establish policies to reduce pollution.
For example, encouraging employees to carpool.

Business can use biodegradable and refillable containers.

Ex: The Body Shop

Maintaining ethnically diverse workforces hat reflect the societies in which they operate. Enacting policies that contribute to the quality of workers lives
Flexible hours On-site day care