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What is a Conflict?
A disagreement or
clashes regarding
goals, values it can
occur to the
interpersonal or
organizational level
ORGANIZATIONAL BEHAVIOR AND CONFLICT
What is a Conflict?
The disagreement over goals to
attain the methods to be used to
accomplished them
An overt behavior
that results when
a person or group
of persons have
been frustrated
Four Goals of Organizational Behavior?
1. To describe systematically how people behave as
they interact with one another
Individual differences concept _ a person is a distinct
individual
Concept on Communication _ emotional reactions like
anger, love, hate, jealousy, fear – influence how we
understand others’ messages and how we influence
others with our messages
2. To understand why people behave differently from
one another
Culture & Multiculturalism
Individual differences, Perception concepts
Four Goals of Organizational Behavior?
4. Conflict creates a
polarization
(division/split) –
manifestation of
contrasting tendencies
with the organization
Conflict is natural in any organization. Conflict is
assumed to be unproductive and undesirable. It
may lead to hardness in the organizational
environment.
• Intrapersonal conflict
Internal to the individual and perhaps the most difficult
type of conflict to analyze. Ex. Jacky is both an officer of
an employees association and an officer of a change
management team.
2. Interpersonal conflict
Deeply affects individuals feelings
and emotions. Self-integrity is
threatened, the individual is affected.
Ex. Jacky was hurt because of a
conflict with Kim.
When people join an organization, they make a psychological
contract that defines personal relationships with other workers
in the system. Levels of Conflict:
1. Organizational Change
Changes in people’s
perception, resources
needed, political and
economic is unavoidable.
These changes affects
global economy and
structures of the society
Causes of Conflicts
2. Personality Clashes
Individual differences, interests,
purposes in life causes conflicts.
Workers should accept and respect
one’s personality
Causes of Conflicts
6. Lack of trust
Every relationship requires
some degree of trust. Trust
builds confidence, it may
take sometime to build
trust. When a person has a
reason not to trust another
person, the potential of
conflict is assured
7. Role Dissatisfaction
Employees in an organization with satisfactory
performance who receive a little recognition and have
limited opportunities for advancement may start a conflict.
Ex. Kate works satisfactorily but receives a little
appreciation from the manager, it will be the start of the
tension25
8. Role Ambiguity (Doubt)
Doubts or uncertainties in the job description lead
to structural conflict. Credit or blame for success
and failure of a particular assignment cannot be
determined.
Ex. Problems or good work done by the Accounting
Department & Finance Department is hard to know
because of unclear work assignments of the two
departments