Grievance Redressal Committee Meet

February 2011

Sunahra Kal Suraksha Har Pal

Month Wise Classification of Complaints

Month-Wise Count of Grievance
Type of Grievance
Policy Servicing Related Refund Related Insurers Unfair Business Practices Survival Claims ULIP Related Death Claims Others Grand

Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sept-10 Oct-10 Nov-10 Dec - 10 Jan-11 Feb-11 Total Percentage
6 3 2 1 1 0 0 13 4 4 3 1 2 0 0 14 5 5 12 0 4 1 0 27 13 7 8 0 4 0 1 33 9 22 7 0 7 0 0 45 6 13 6 1 2 0 0 28 6 4 8 0 0 0 0 18 7 7 2 2 1 0 0 19 3 11 1 0 0 0 0 15 2 15 3 0 0 0 1 21 5 11 3 2 1 0 0 22 66 102 55 7 22 1 2 255 25.88% 40.00% 21.57% 2.75% 8.63% 0.39% 0.78% 100.00%

Month Wise Classification of Complaints

25

22

Policy Servicing Related

20

Refund Related

15

No. of Complaint

15 13 12 11 10 8 7 6 55 5 3 2 11 0 0 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sept-10 Oct-10 Nov-10 Dec - 10 Jan-11 Feb-11 44 3 2 1 0 0 0 0 4 4 2 1 0 0 0 00 0 4 3 1 22 1 0 2 1 00 0 1 00 3 3 2 1 0 9 8 7 7 6 6 6 5 77 11 13

Insurers Unfair Business Practices

Survival Claims

ULIP Related

Death Claims

Others

Month

Bank- Wise Break-up of Complaints

RRB 3%
UBI 36% BOI 61%

Bank- Wise Complaints Trend

60
57

50 42 40 NUMBER OF COMPLAINTS 40 38

BOI

30

RRB
24

20 16 13 10 5 1 0 Insurers Unfair Business Practices Policy Servicing Related Refund Related Survival Claims CLASSIFICATION ULIP Related Death Claims Others 2 3 2 1 1 1 1 8

UBI

Current Status of Complaints

Status Close WIP Grand Total No. of Complaints 254 1 255 Percentage 99.61% 0.39% 100%

Anup Mamtani:
Complaint| Signature forgery Status| Pending with distribution team

SUD Region Wise April Feb 2011

Insurers Unfair Business Policy Servicing Practices Related Refund Related Survival Claims 6 5 12 2 2 1 1 1 2 3 3 9 2 6 1 1 5 ULIP Related 2

SUD Region
Ahmedabad Bangalore Banglore Bhopal Bhubaneshwar Chandigarh
Chattisgarh Chennai Chopda Delhi Ernakulam Guwahati Gwalior Hyderabad Jaipur Jharkhand Kolkata Lucknow Ludhiana Mumbai Nagpur North East Patna Pune Ranchi Uttar Pradesh Varanasi Grand Total

1 2 1 1

Death Claims Others Grand Total 27 3 5 17 9 7

1 10 2

1 2 5 1

2 1 6 2 3 1 1 2 7 11 2 14 1 1 3 6 3 1 1 102

1 2 1

1 3 3 8 1 5 1

9 9 1 13 2 2 4 1 1 66

2 2

3 1 1

6 2 1 55

1 2 3

1 1 1 2

22

2 5 1 22 4 6 1 3 4 2 21 33 5 33 4 1 6 19 10 2 3 255

AVP Wise April Feb 2011

AVP Death Claims Insurers Unfair Business Practices Others Policy Servicing Related Refund Related Survival Claims ULIP Related 1 2 A R Varghese 2 1 5 3 Amarjeet Kumar 1 1 3 1 Amit Gupta 9 6 12 2 3 Awadesh Kumar Agnihotri 5 13 11 1 B M Bhandarkar 1 1 5 Bhoopal Singh 2 Brijesh Singh 3 1 C M Gupta 1 1 Capt. Vijayan 5 1 3 6 2 D B Kamble 2 1 5 2 Daivat Singh Jadeja 1 1 2 1 H S Sandhu 1 1 1 K Chandrasekaran 1 K G Ramesh 10 5 6 1 L S Puri 5 3 5 2 2 M R Joshi 3 2 1 M R V Prasad 2 3 1 Milan Kumar Sinha 1 2 1 Narendra Bhajikhaye 2 6 1 Niranjan Mishra 1 P K Sinha 1 2 7 Rajan Bhavsar 1 1 Rakesh Suri 1 5 2 Subhash Das 3 9 7 2 Subrata Basu 1 2 1 Sunil Kumar 1 2 T A Venkatkrishan 1 1 T Gunasegar 1 T Jagan Rao 1 2 3 V K Gupta 1 55 2 66 102 7 22 Grand Total Grand Total

3 11 6 32 30 7 2 4 2 17 10 5 3 1 22 17 6 6 4 9 1 10 2 8 21 4 3 2 1 6 255

SUD Region & AVP Wise February 2011

AVP Amarjeet Kumar Amit Gupta Awadesh Kumar Agnihotri B M Bhandarkar D B Kamble Daivat Singh Jadeja L S Puri M R V Prasad Milan Kumar Sinha Niranjan Mishra T A Venkatkrishan Grand Total Insurers Unfair Business Practices

AVP WISE FEB DATA Policy Servicing Related

1 1 2 1 1 2

Refund Related Survival Claims ULIP Related Grand Total 1 1 2 1 1 1 1 1 2 1 2 3 3 6 1 3 1 1 1 1 1 1 11 2 1 22

SUD REGION Bangalore Bhopal Bhubaneshwar Delhi Ernakulam Lucknow Mumbai Patna Pune Ranchi Grand Total

SUD REGION WISE FEB DATA Insurers Unfair Business Practices Policy Servicing Related Refund Related 2 1 2 1 2 1 3 1

1 3

1 5

1 1 1 1 11

Survival Claims ULIP Related Grand Total 1 3 3 1 6 1 1 1 1 1 3 1 2 2 1 22