Discrimination Complaint

Processing
Complaints of Discrimination

Part I
Complaint Processing Procedures

Part II
Maintaining a Discrimination
Complaint Log
 Discrimination
Complaint
Processing

Part I
Complaint Processing
Procedures
Complaint Processing

Workforce Investment Act

Required elements of discrimination

complaint processing procedures
29 CFR Part 37.76
Complaint Processing

Requirements

Adopt and publish complaint

procedures that comply with
29 CFR Part 37.76

Issuance of a written “Notice of

Final Action” within 90 days
Complaint Processing

Required Elements
1. Acknowledgement Letter

1. Statement of the Issues

1. Fact-finding

1. Alternative Dispute Resolution

1. Notice of Final Action

Complaint Processing

Acknowledgement Letter

Acknowledgement that the

recipient has received the
complaint

Indication that the complainant is

entitled to be represented in the
complaint process
Complaint Processing

Statement of the Issues

 List of issue(s) raised in complaint

Statement of acceptance or
rejection of each issue raised, and
the reason for each issue rejected
Complaint Processing

Fact-finding

Time period for conducting a

structured investigation into the
circumstances underlying the
complaint.
Complaint Processing

Resolving Complaints

A period during which attempts

are made to resolve complaint(s)

Method of resolution must

include alternative dispute
resolution (ADR) procedure
Complaint Processing

Resolving Complaints, con’t.

ADR procedure must be offered

and made voluntary for the
complainant

Complainants reaching agreements

using ADR may file a complaint
with the CRC Director in the event
the agreement is breached.
Complaint Processing

Notice of Final Action

Recipient’s decision on the issue and
explanation, or

Description of process of resolution

Right to file a complaint with CRC

within 30 days, if dissatisfied
Recap – Complaint Processing

 Comply with 29 CFR Part 37.76

 Five Required Elements
1. Acknowledgement Letter
2. Statement of the Issues
3. Fact-finding
4. Alternative Dispute Resolution
5. Notice of Final Action
 Discrimination
Complaint
Processing

Part II
Maintaining a Discrimination
Complaint Log
Discrimination Complaint Log

Comply with 29 CFR Part 37.37.

Records all complaints filed

alleging discrimination on the
grounds(bases) in 29 CFR Part
37.37.
Discrimination Complaint Log

Grounds(Bases)
Race
Disability
Religion
Political affiliation or
National origin belief
Sex Citizenship
Color WIA participation
Age
Discrimination Complaint Log

Each complaint in the Complaint Log

should
include the following:
 Date the complaint was filed
 Name of the complainant
 Address of the complainant
 Status of the complainant
 Grounds(Bases) of complaint
Discrimination Complaint Log

Each complaint in the Complaint Log

should
include the following, continue:

 Description of Issue

 Disposition

 Date of disposition

 Method of Resolution/Disposition

 Jurisdiction
Recap – Complaint Log
Comply with 29 CFR Part 37.37
Record all written complaints
alleging discrimination on the
grounds(bases) in 29 CFR Part
37.37.

Contains all required complaint

information