Summer Internship Program

Overview
Industry Overview Company Profile Organization Structure Objectives Of The Study My Task Methodology Data Analysis Learning Conclusion
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Industry Overview
1851 : Started in India 1880 : Oriental & Anglo-Indian 1881 : Telephone services introduced in India. 1947 : Posts, Telephone and Telegraph (PTT) 1986: VSNL & MTNL 1995 : First mobile telephone service started in India 1997 : Telecom regulatory authority created
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Cont
India Population 1.22 billion Number of mobile subscribers More than 900 million
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Company Profile Organization Structure

Objectives Of The Study My Task Methodology Data Analysis Learning Conclusion
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Company Profile
In July 7, 1995 Bharti Airtel started in India Bharti Airtel are structured into two main strategic groups Mobility

Infotel
Operations in over 20 countries
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Bharti Airtel had over 275 million in July 2013

World Map

Products
SIM (Security Identification Module) LAPU Airtel Money Digital Television Mobile data service Airtel Broadband 2G, 3G and 4G
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2G, 3G and 4G

Organization Structure Objectives Of The Study My Task Methodology Data Analysis Learning Conclusion
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Organization Structure

Branch Structure

ZTM

Objectives Of The Study My Task Methodology Data Analysis Learning Conclusion

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Objectives Of The Study

To study the telecom sector in India.
Motivating the customers to take Airtel Money To find out customer satisfaction towards Airtel Money & Mobile To understand the awareness of Airtel products among retailers
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My Task
Activity Marking I-star retailers Provide information about Airtel money and other products I had get idea for convinced the customer Under this project I covered areas Urban area: Gaya & Bodhgaya Rural area: Konch, Belaganj, Chakand Station & market, LakchhamiNagar, Pali, Tekari, Panchanpur, Neuri etc.
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Methodology
Adopted to fulfill the objectives Field Activity Qualitative analysis
There have been two sources of information collected: Primary Sources Secondary sources
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Data Analysis
how long the respondents have been using mobile services of Airtel.

Cont.
Pre-paid and Post-paid customers

Cont.
Satisfied with the response and services of customer care officer.

Cont.
why did the customers choose Airtel?

Cont.
Do you think brand image of Airtel is stronger than others?

Cont.
what services customer feeling happy and If No on what services customer feeling unhappy.

Learning
Learn about telecom industry Known about promotion activities

Advertisement sector
Corporate learning
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Conclusion
As telecom market is growing likewise competitors are also growing.
Airtel must have to be best in term of customer satisfaction while providing their services.
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Present by: Niraj Kumar

Any Questions ?